[peakyfblinder]

Hello,

First time in a situation like this - i have an idea of how to take them on however your advises and tips would be appreciated. After a successful FTID that was sitting for a month before making the claim, the refund got issued. An email came through saying their Returns Department advised them that they received "wrong mailing label item" and requested to send the right item in.

Now, the way they worded it ... doesn't look like they have any detailed information and I believe they are solely suspicious - a lot of people hit them this way after all. Their email got a response, answering that the correct item had been shipped back.

Normally as per policy upon delivery they should automatically refund within 5 days, but there had been no contact until a month after. A boxer was used. To prepare a defense could someone elaborate on how an edited label works ? I believe it only consists of the tracking number or irrelevant info that can't be linked to the order. If so, due to the time gap and them bringing it up only after contact with their agent who approved the refund it would be easy to logically confuse them if they acted solely on suspicion.

If that is not the case and they have rock solid proof - since the refund was already issued, if they rebill the answer to that will be a bank chargeback. Before it comes to that, any suggestions on how to prevent them from rebilling without having to close the account ?

Amzn - 4K

[Defeat]

Hello,

First time in a situation like this - i have an idea of how to take them on however your advises and tips would be appreciated. After a successful FTID that was sitting for a month before making the claim, the refund got issued. An email came through saying their Returns Department advised them that they received "wrong mailing label item" and requested to send the right item in.

Now, the way they worded it ... doesn't look like they have any detailed information and I believe they are solely suspicious - a lot of people hit them this way after all. Their email got a response, answering that the correct item had been shipped back.

Normally as per policy upon delivery they should automatically refund within 5 days, but there had been no contact until a month after. A boxer was used. To prepare a defense could someone elaborate on how an edited label works ? I believe it only consists of the tracking number or irrelevant info that can't be linked to the order. If so, due to the time gap and them bringing it up only after contact with their agent who approved the refund it would be easy to logically confuse them if they acted solely on suspicion.

If that is not the case and they have rock solid proof - since the refund was already issued, if they rebill the answer to that will be a bank chargeback. Before it comes to that, any suggestions on how to prevent them from rebilling without having to close the account ?

Amzn - 4K

1st - Send me your boxer, this guy seems to be coming in clutch for you (has the same guy done all of your FTIDs? I thought you were doing some too)
2nd - Phew, I thought it was going to be about the 3.5k Nike refund
3rd - I've never been in this particular position but I was in one where they threatened to charge my card over something and I spoke to someone and they let it slide. I'll msg you the email address, it was a few years ago so hopefully it's still active
4th - over 4K, I imagine they'll put up a fight if you chargeback - like shit they put up a fight when I did it over a legitimate return that was lost for $700
GL

[mothered]

@"Canadian Moose" has got you covered.

I'll periodically check back for any developments.

[peakyfblinder]

1.Item was returned on [DATE]
2.Item was delivered on [DATE]
3.Not refunded after confirmed delivery as per policy.
4.Item needs to be received by return department before issuing a refund.
5.Contacted Agent 1mo later and they said to give them 5 more days to process this return.
5 days later contacted again and refund issued (Assume they processed the return since it needs to be received/inspected by the return center before being refunded.
6. Received email stating wrong item was sent and to return original.
7. When item was received why would it take that long to determine wrong item was sent.
8. Send me a picture of this "Wrong item" - (Im sure they can't provide cause they bullshitting)
---------------------
Points of defense - if they dont budge it should be convincing enough for the Bank.

[Defeat]

1.Item was returned on [DATE]
2.Item was delivered on [DATE]
3.Not refunded after confirmed delivery as per policy.
4.Item needs to be received by return department before issuing a refund.
5.Contacted Agent 1mo later and they said to give them 5 more days to process this return.
5 days later contacted again and refund issued (Assume they processed the return since it needs to be received/inspected by the return center before being refunded.
6. Received email stating wrong item was sent and to return original.
7. When item was received why would it take that long to determine wrong item was sent.
8. Send me a picture of this "Wrong item" - (Im sure they can't provide cause they bullshitting)
---------------------
Points of defense - if they dont budge it should be convincing enough for the Bank.

Honestly, I find chargebacks really depend on the CC company more than anything. Like American express has your back, no questions asked.

The picture of the wrong item part will definitely not be provided. They have a policy of discarding the wrong items they received which is stupid af for situations like this.

[elemenowpee]

Before it comes to that, any suggestions on how to prevent them from rebilling without having to close the account ?

Just for future reference I believe paying through apple or google pay blocks the seller from having the capacity to charge back. Pay through these methods when/where possible.

[peakyfblinder]

Their response seems scripted - didnt directly answer the responded email and simply said if you want a refund, return the item we can not refund you otherwise. I already got refunded lmao. I'll just ignore it from this point on not to poke the sleeping bear.

Read somewhere if CC is reported stolen and a new one is issued they still be able to rebill. However the option is given to change credit cards, from VISA to Master Card for example. In such an instance, anyone know if they could still rebill ?

[mothered]

Read somewhere if CC is reported stolen and a new one is issued they still be able to rebill.

A different CVV number will be Issued, so they'd need that to rebill.

However the option is given to change credit cards, from VISA to Master Card for example. In such an instance, anyone know if they could still rebill ?

Cannot be done.

The card number and CVV will both be different and without those details, they obviously can't debit the card.

[Defeat]

Their response seems scripted - didnt directly answer the responded email and simply said if you want a refund, return the item we can not refund you otherwise. I already got refunded lmao. I'll just ignore it from this point on not to poke the sleeping bear.

Read somewhere if CC is reported stolen and a new one is issued they still be able to rebill. However the option is given to change credit cards, from VISA to Master Card for example. In such an instance, anyone know if they could still rebill ?

As far as I know, they can't charge a new CC without its information, it'll simply not work. However, a refund can go through an old card and link to the new.

[mothered]

As far as I know, they can't charge a new CC without its information, it'll simply not work. 

Correct, It cannot be done. At the minimum, the CVV number will differ.

When a card Is reported stolen and a new card Is Issued, Its details are obviously not a duplicate of the old one. If It Is the case, the thief will continue using the stolen card.