Four Years of Service
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RE: Wrong item received method w/ Zalando 03-04-2022, 11:00 AM
#11
My Zalando parcel (£935) is on the way. They have made it clear that they will need to take a picture of the parcel in an open door way. Are both the DNA and Wrong Item method still viable options?
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Four Years of Service
Posts: 380
Threads: 65
RE: Wrong item received method w/ Zalando 03-04-2022, 12:53 PM
#13
(03-04-2022, 11:14 AM)mothered Wrote: (03-04-2022, 11:00 AM)ABC157PLM Wrote: They have made it clear that they will need to take a picture of the parcel in an open door way.
Rearrange the doorway prior to the delivery, and put everything back to normal after the driver leaves.
As such, the photographic evidence with not match your current/original layout, hence It gives the Impression that It's not your home In the photo.
(03-04-2022, 11:00 AM)ABC157PLM Wrote: Are both the DNA and Wrong Item method still viable options?
Yes.
The DNA as per above, and the wrong Item received for being a universal method that's compatible with every company that has an Inventory of stock.
For this one the DNA above would be difficult as the doorway leads directly to stairs. I have a parcel weight scale so im prepared. I'm corrected in saying total weight is calculated in packaging box?
(03-04-2022, 12:53 PM)ABC157PLM Wrote: (03-04-2022, 11:14 AM)mothered Wrote: (03-04-2022, 11:00 AM)ABC157PLM Wrote: They have made it clear that they will need to take a picture of the parcel in an open door way.
Rearrange the doorway prior to the delivery, and put everything back to normal after the driver leaves.
As such, the photographic evidence with not match your current/original layout, hence It gives the Impression that It's not your home In the photo.
(03-04-2022, 11:00 AM)ABC157PLM Wrote: Are both the DNA and Wrong Item method still viable options?
Yes.
The DNA as per above, and the wrong Item received for being a universal method that's compatible with every company that has an Inventory of stock.
For this one the DNA above would be difficult as the doorway leads directly to stairs. I have a parcel weight scale so im prepared. I'm corrected in saying total weight is calculated in packaging box?
He left the parcel outside, didn't knock and took a picture with it on the door step. Calling for DNA tomorrow
(This post was last modified: 03-04-2022, 01:10 PM by ABC157PLM.)
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Five Years of Service
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RE: Wrong item received method w/ Zalando 03-13-2022, 08:24 PM
#15
Hi, did you have any luck with this?
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Four Years of Service
Posts: 380
Threads: 65
RE: Wrong item received method w/ Zalando 03-14-2022, 08:36 AM
#17
(03-14-2022, 04:22 AM)mothered Wrote: @ABC157PLM, any updates?
My Bad. Successful. was refunded 3 days ago
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Four Years of Service
Posts: 380
Threads: 65
RE: Wrong item received method w/ Zalando 03-14-2022, 06:55 PM
#19
(03-14-2022, 10:01 AM)mothered Wrote: (03-14-2022, 08:36 AM)ABC157PLM Wrote: Successful. was refunded 3 days ago 
Great to read.
As with my comments In my previous posts, I was very confident of Its success.
You did well.
Thankyou. Once its left outside its basically guaranteed unless they are just a company who don't do refunds often e.g. HP
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