[jflankobro]

When you claim EB for apple, do you claim there was nothing in the package, or that there was nothing in the product box? I claimed the former and my SE was unsuccessful, they opened a CI and I never got my refund.

[jflankobro]

However, I did call it again and they said they would file another investigation

[mothered]

I claimed the former and my SE was unsuccessful

What was the exact weight?

I did call it again and they said they would file another investigation

Let's hope the review team assess It differently.

[jflankobro]

Same result, I won't be getting compensated. I disputed on PayPal so I'll be waiting on that, should I also send an email to timcook@Apple.com?

[mothered]

I disputed on PayPal so I'll be waiting on that, should I also send an email to timcook@Apple.com?

Deal with one entity at a time - In the current case, PayPal.

Also, as already asked, what's the exact weight of the Item?

[jflankobro]

Oh, forgot to answer that my bad. It was an iPhone 13 and the shipment says 2 lbs

[mothered]

Oh, forgot to answer that my bad. It was an iPhone 13 and the shipment says 2 lbs

No problem at all.

Did you claim the entire packaging was missing - the box and phone?

[jflankobro]

Yes, nothing was inside the package

[Sutfnabor]

Did you claim the entire packaging was missing - the box and phone?

Does that matter? Isn't it too heavy for EB in any case?

[mothered]

Does that matter? Isn't it too heavy for EB in any case?

Evidently It Is, hence I'm trying to establish If the OP did In fact claim It as such and If so, we can look at other alternatives to keep the claim active.

Yes, nothing was inside the package

It's too heavy for the EB/missing Item method.

If the Investigation Is thoroughly assessed by cross-checking the consignment against the carrier's manifest, your claim will be declined.