[Nabeshin]

Wait and see how it goes? Worst case scenario, you get another set of Airpods to sell / actually return

Or, as soon as they realize the new tracking isn't going anywhere, might think the package is lost and you get refunded either way

[mothered]

UPDATE -

They arrived and I contacted cs and told them the Airpods where missing from my parcel but the power bank has arrived. She has said it will be Rectified and I will be expecting them by 1st February.

She said she has checked the carrier and they updated the tracking incorrectly as being delivered. Sometimes the carrier updates the tracking incorrectly as delivered whilst it’s on its way.

How’s it looking???

She's misunderstood your claim.

You've said the package arrived, but the AirPods were not enclosed In the package Itself, so querying the tracking details Is not relevant - you already have the package.

[ToddNChips]

UPDATE -

They arrived and I contacted cs and told them the Airpods where missing from my parcel but the power bank has arrived. She has said it will be Rectified and I will be expecting them by 1st February.

She said she has checked the carrier and they updated the tracking incorrectly as being delivered. Sometimes the carrier updates the tracking incorrectly as delivered whilst it’s on its way.

How’s it looking???

She's misunderstood your claim.

You've said the package arrived, but the AirPods were not enclosed In the package Itself, so querying the tracking details Is not relevant - you already have the package.

I thought so I’ll get back onto chat now, I’ll be in touch.

---

I told her the powerbank came in the parcel but no airpods I think she thinks it’s two separate parcels

[Nabeshin]

I'd just wait and see, you're not supposed to know if the Airpods are really in another package or just missing, as a trustworthy customer you'd think the seller knows best and wait for the next delivery (that will never come) before complaining again, at least IMO

[ToddNChips]

I'd just wait and see, you're not supposed to know if the Airpods are really in another package or just missing, as a trustworthy customer you'd think the seller knows best and wait for the next delivery (that will never come) before complaining again, at least IMO

I think I’ll wait she does believe the airpods have not yet been delivered.

[Nabeshin]

I'd just wait and see, you're not supposed to know if the Airpods are really in another package or just missing, as a trustworthy customer you'd think the seller knows best and wait for the next delivery (that will never come) before complaining again, at least IMO

I think I’ll wait she does believe the airpods have not yet been delivered.

Sounds like the safest bet to me
As I said before, they might re-ship them thinking the product wasn't in the box -> you get another paid of airpods, which can be resold or returned
Or, they gave you a non-existant tracker or even realize the mistake, and you can complain again in a couple days when you still haven't received anything, and it'll make you look even more honest since they messed up twice on their end

[ToddNChips]

I'd just wait and see, you're not supposed to know if the Airpods are really in another package or just missing, as a trustworthy customer you'd think the seller knows best and wait for the next delivery (that will never come) before complaining again, at least IMO

I think I’ll wait she does believe the airpods have not yet been delivered.

Sounds like the safest bet to me
As I said before, they might re-ship them thinking the product wasn't in the box -> you get another paid of airpods, which can be resold or returned
Or, they gave you a non-existant tracker or even realize the mistake, and you can complain again in a couple days when you still haven't received anything, and it'll make you look even more honest since they messed up twice on their end

Yeah that’s the best bet really isn’t it.

---

I think I’ll wait she does believe the airpods have not yet been delivered.

Sounds like the safest bet to me
As I said before, they might re-ship them thinking the product wasn't in the box -> you get another paid of airpods, which can be resold or returned
Or, they gave you a non-existant tracker or even realize the mistake, and you can complain again in a couple days when you still haven't received anything, and it'll make you look even more honest since they messed up twice on their end

Yeah that’s the best bet really isn’t it.

It’s okay to sell these airpods right now correct?

[Nabeshin]

I'd wait until everything is settled and then yes, you can totally sell them

[mothered]

I thought so I’ll get back onto chat now, I’ll be in touch.

---

I told her the powerbank came in the parcel but no airpods I think she thinks it’s two separate parcels

Yes, she's Interpreted It as a missing package, as opposed to a missing Item In the package Itself.

[ToddNChips]

I thought so I’ll get back onto chat now, I’ll be in touch.

---

I told her the powerbank came in the parcel but no airpods I think she thinks it’s two separate parcels

Yes, she's Interpreted It as a missing package, as opposed to a missing Item In the package Itself.

Shall I wait until Monday to complain or shall I hop back on cs and explain the situation?