Nordstrom

maemaeboo · 11-30-2021, 01:45 AM

Anyone know if they respond to PP claims for non delivery.

Guess karma bites you on the ass every now and again. Genuinely have a parcel they claim Lasership delivered , I don’t have. It and they refuse to do anything as GPS shows delivery

Any suggestions?

mothered · 11-30-2021, 03:03 AM

Quote: they refuse to do anything as GPS shows delivery

GPS only confirms delivery to an "address" and not to a "person", hence you didn't "personally" receive It.

What was their last/recent response?

maemaeboo · 11-30-2021, 12:09 PM

(11-30-2021, 03:03 AM)mothered Wrote:
Quote: they refuse to do anything as GPS shows delivery
GPS only confirms delivery to an "address" and not to a "person", hence you didn't "personally" receive It.

What was their last/recent response?

They have determine the parcel was. Delivered and they are not responsible for theft .

jamest101 · 11-30-2021, 04:08 PM

(11-30-2021, 12:09 PM)maemaeboo Wrote:
(11-30-2021, 03:03 AM)mothered Wrote:
Quote: they refuse to do anything as GPS shows delivery
GPS only confirms delivery to an "address" and not to a "person", hence you didn't "personally" receive It.

What was their last/recent response?

They have determine the parcel was. Delivered and they are not responsible for theft .

Only way that is true is if they either delivered it to you in hand and got a valid signature/OTP code or if they left it in a safe space you specifically stated on delivery option. Otherwise them, or the couriers, are liable.

mothered · 11-30-2021, 04:22 PM

(11-30-2021, 12:09 PM)maemaeboo Wrote: They have determine the parcel was. Delivered

As said, tracking/GPS has no relevance to personally receiving goods.

(11-30-2021, 12:09 PM)maemaeboo Wrote: and they are not responsible for theft .

Where do they state that?

According to their terms, they do handle lost/missing shipments:

Quote:What do I do if I didn't receive a shipment?
If you're missing items or shipments, contact us within 30 days of ship date.

maemaeboo · 12-01-2021, 01:32 PM

I’ve been back to them 3 times and they just keep saying the same , they are not responsible for theft.

I know if I go to PayPal they will just side with them as it shows delivered 😩

mothered · 12-01-2021, 03:40 PM

(12-01-2021, 01:32 PM)maemaeboo Wrote: I’ve been back to them 3 times and they just keep saying the same , they are not responsible for theft.

Their terms state to contact them for missing shipments. They're not even willing to abide by their very own terms, and at least evaluate your claim.

Forward them the link and ask them to explain why they're not complying with their policy.

Vbass · 12-01-2021, 04:38 PM

Hi so I also have the same issue, they just say they confirmed the delivery and ups has the GPS but they refuse to give that information.
So then I just went to ups and filed a lost claim would this work?
Thanks

mothered · 12-02-2021, 12:03 AM

(12-01-2021, 04:38 PM)Vbass Wrote: Hi so I also have the same issue, they just say they confirmed the delivery and ups has the GPS but they refuse to give that information.
So then I just went to ups and filed a lost claim would this work?

In that case, the carrier must be responsible for loss of goods.

maemaeboo · 12-03-2021, 01:48 PM

Have emailed the carrier (Lasership) and Nordstrom again

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