Apple One-time Exception Question

pilsnreer · 11-26-2021, 11:15 PM

Hey, browsing the forum, I have learned that Apple can offer a one-time refund to a customer without them having to send the item back. I am planning on SE'ing a Macbook Pro and was wondering what the best method would be to take advantage of this policy? I was thinking of saying I have a leaking battery but apparently Macbook batteries can't leak lol

freetip · 11-26-2021, 11:43 PM

There's a system in place at the Apple Store called the "one-time exception" that lets a Genius replace a device no matter how damaged or how far out of warranty it is.

It's entirely his call, so treat your Apple employee kindly.

UPDATE: We've learned that Apple's Geniuses have lost the ability to grant one-time exceptions since our source worked for the company. But managers retain this ability.

From somewhere I found..

pilsnreer · 11-26-2021, 11:48 PM

(11-26-2021, 11:43 PM)freetip Wrote: There's a system in place at the Apple Store called the "one-time exception" that lets a Genius replace a device no matter how damaged or how far out of warranty it is.

It's entirely his call, so treat your Apple employee kindly.

UPDATE: We've learned that Apple's Geniuses have lost the ability to grant one-time exceptions since our source worked for the company. But managers retain this ability.

From somewhere I found..

That's nice, I'm talking about the policy where Higher-ups at Apple can grant a refund to someone without them having to return the product.

freetip · 11-26-2021, 11:56 PM

Please explain what do you mean by "refund" and what process are you going to use?

Thank you

mothered · 11-27-2021, 03:24 AM

Quote:I am planning on SE'ing a Macbook Pro and was wondering what the best method would be to take advantage of this policy?

Putting the one-time exception aside for now, stating the obvious, why not DNA It?

pilsnreer · 11-27-2021, 03:39 AM

(11-27-2021, 03:24 AM)mothered Wrote:
Quote:I am planning on SE'ing a Macbook Pro and was wondering what the best method would be to take advantage of this policy?
Putting the one-time exception aside for now, stating the obvious, why not DNA It?

It's just because I wanna explore my other options first before I do DNA as I want to avoid a PR. I am pretty sure due to the high value of the item, Apple will require it. I know it's just a formality, but I still wanna save filing a PR as my last option. I was thinking of telling them that the laptop looked like it had a bulge in it and it started to overheat, so an exploded battery. Not sure if it will work with Apple though.

(11-26-2021, 11:56 PM)freetip Wrote: Please explain what do you mean by "refund" and what process are you going to use?

Thank you

By refund I mean refund lol. I want them to give me my money back without giving them their product back. I still haven't decided which process to use as I want to figure out which process will have the highest success rate without having to file a PR.

mothered · 11-27-2021, 04:24 AM

(11-27-2021, 03:39 AM)pilsnreer Wrote: It's just because I wanna explore my other options first before I do DNA as I want to avoid a PR. I am pretty sure due to the high value of the item, Apple will require it. I know it's just a formality, but I still wanna save filing a PR as my last option.

I understand your position.

Why deal with headaches when It can be avoided with an alternative approach.

(11-27-2021, 03:39 AM)pilsnreer Wrote: I was thinking of telling them that the laptop looked like it had a bulge in it and it started to overheat, so an exploded battery. Not sure if it will work with Apple though.

If a one-time exception Is not granted, they will request the return.

As such, you'd have to use the disposed of the faulty Item method - which can be a very lengthy process.