[fi3ld]

Hello guys, i wanna try faulty item/boxing on Razer
i read their warranty terms it's written that
A POP can be an email from an authorized seller with shipment, product description and price.
So I got a picture from google.

Edited into this ->
I tried some basic editing





(I'm beginner at photoshop)
I have a question :
-Which support I should contact? Amazon or Razer? I want to contact Razer and say that amazon seller's taking too long to answer.

Also I want to say that :
"  I'm a lonely mother living with her two children, bought this on Amazon as I always do, but this time is the only disappointment I got, and for a very special occasion; I bought it for  my son's birthday with the last money I've got. I have to wait for my salary next month.
And imagine you expect that smile on my little young boy, he's my world, the headset arrived and I saw that smile, but not more than one hour and that smile in all the house turned into tears and funeral vibe, he managed to set it up, it had lights on, but no sound (like 1% sound).
On the warranty written that i should contact the customer support in such situations, what can we do about situation?  It's very urgent please my kid is autistic.
I can't emotionally handle this for a long time.
Best regards,
"
Advices/feedbacks ?
Appreciated.

[mothered]

i wanna try faulty item/boxing on Razer
i read their warranty terms it's written that
A POP can be an email from an authorized seller with shipment, product description and price.

The way they've worded It, Is not very clear.

Is that an email to "you", or directly generated from the authorized seller to Razer? Do you have a link where It's stated In their terms? Here's a side by side comparison of both POPs. I know what my view Is, but I won't discuss It as yet. We'll see what other members have to say.

Spoiler:

Which support I should contact? Amazon or Razer? I want to contact Razer

Razer states that they'll accept It from an authorized seller, so contact Razer.

Also I want to say that :
"  I'm a lonely mother living with her two children, bought this on Amazon as I always do, but this time is the only disappointment I got, and for a very special occasion; I bought it for  my son's birthday with the last money I've got. I have to wait for my salary next month.
And imagine you expect that smile on my little young boy, he's my world, the headset arrived and I saw that smile, but not more than one hour and that smile in all the house turned into tears and funeral vibe, he managed to set it up, it had lights on, but no sound (like 1% sound).
On the warranty written that i should contact the customer support in such situations, what can we do about situation?  It's very urgent please my kid is autistic.
I can't emotionally handle this for a long time.
Best regards,
"
Advices/feedbacks ?

A very good approach.

Go for It.

[Pandemic5th]

Razer is very stubborn when it comes to their RMA process and will probably drive home that you have to send them the defective product.

There are several ways around this, if it comes up try and work towards them accepting a proof of destruction or try to box them.

Just a FYI as I recently completed a Razer SE

[fi3ld]

So requirements :
-POP (Done)
-SN (Will manage to get)
As for proof of destruction, I can ask them to return the item instead for them to fix it it'd be "waste" for me to destroy it like that.
So then i box them with dry ice right?
About dry ice, i never sent anything with mail delivery from Russia
what are the procedures and safest company to boxing method ?

Much much thanks )

[mothered]

As for proof of destruction, I can ask them to return the item instead for them to fix it it'd be "waste" for me to destroy it like that.

If they request an Image of the POD, why not Photoshop It?