[HELP] AMD CPU warranty claim (RMA)

xVita · 09-06-2021, 07:19 AM

So now they want the broken CPU back in the next 30 days.
What should I do?
Saying something like I'm ill or have COVID isn't working because they gave me 30days.

Jayjay2021 · 09-06-2021, 10:41 AM

(09-06-2021, 07:19 AM)xVita Wrote: So now they want the broken CPU back in the next 30 days.
What should I do?
Saying something like I'm ill or have COVID isn't working because they gave me 30days.

You making some nice progress. Did you get an advanced replacement/exchange or are they asking you to send them back the faulty cpu first before then finalising a replacement order??

mothered · 09-06-2021, 10:54 AM

(09-06-2021, 07:19 AM)xVita Wrote: So now they want the broken CPU back in the next 30 days.
What should I do?

Box them.

xVita · 09-06-2021, 10:58 AM

(09-06-2021, 10:54 AM)mothered Wrote: Box them.

Something else besides dry ice?

mothered · 09-06-2021, 11:49 AM

(09-06-2021, 10:58 AM)xVita Wrote:
(09-06-2021, 10:54 AM)mothered Wrote: Box them.
Something else besides dry ice?

What Is the CPU's exact weight?

xVita · 09-06-2021, 12:01 PM

(09-06-2021, 11:49 AM)mothered Wrote: What Is the CPU's exact weight?

On amazon it says: 79.38 gram
But they've sent me a prepaid label with 500gr.
In their email it says: Only the CPU

mothered · 09-06-2021, 12:11 PM

(09-06-2021, 12:01 PM)xVita Wrote:
(09-06-2021, 11:49 AM)mothered Wrote: What Is the CPU's exact weight?

On amazon it says: 79.38 gram
But they've sent me a prepaid label with 500gr.
In their email it says: Only the CPU

Well If they're requesting only the CPU be returned, you'll be fine without using dry Ice.

T7k8lEEA88 · 09-06-2021, 11:06 PM

(09-06-2021, 04:30 AM)mothered Wrote:
(09-05-2021, 11:29 PM)T7k8lEEA88 Wrote: hello, i did fail an rma with a amd ryzen 5950x cpu. I'm from europe and i tried to ftid them with the provided dhl label. But the parcel got delivered correctly.
As I keep mentioning, avoid using the flawed so-called FTID method.

If you require assistance, I suggest creating a thread of your own.

no thanks after i received photos of the parcel i sent from amd tech support i felt enough shame if failing and i gave up Smile

. If i will ever attempt another one i will definetly use this forums help

mothered · 09-07-2021, 04:19 AM

(09-06-2021, 11:06 PM)T7k8lEEA88 Wrote: after i received photos of the parcel i sent from amd tech support i felt enough shame if failing and i gave up . If i will ever attempt another one i will definetly use this forums help

No problem at all.

Feel free to ask for assistance at any time.

K03NT3S31N · 09-17-2021, 11:30 AM

@xVita Any updates on this? Did you box them?
I've just got my RMA approved, that's why i'm asking. I might box them since the CPU is lightweight.