Logitech - No product Found With Given Serial Number

karoloydi · 11-14-2018, 10:26 AM

I was trying to use the serial number of a G900 mouse I have SEd from Logitech a few months ago.
When I was trying to create a ticket and put the serial number of the mouse I got the following message:
"No Product Found With Given Serial Number"

Do you think they manually removed it from the system for some reason?
Or you think it's some kind of random error?

mothered · 11-14-2018, 10:55 AM

Most likely the serial Is Invalid.

Check your Private Messages. I've sent you three serials for the G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse.

karoloydi · 11-14-2018, 11:46 AM

(11-14-2018, 10:55 AM)mothered Wrote: Most likely the serial Is Invalid.

Check your Private Messages. I've sent you three serials for the G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse.

It was taken by a real mouse that I have in my house.

mothered · 11-14-2018, 02:49 PM

(11-14-2018, 11:46 AM)karoloydi Wrote:
(11-14-2018, 10:55 AM)mothered Wrote: Most likely the serial Is Invalid.

Check your Private Messages. I've sent you three serials for the G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse.

It was taken by a real mouse that I have in my house.

No wonder It didn't work. Don't take It off a real mouse, but rather the Logitech mouse.

Jokes aside, are you sure you entered It correctly when creating a ticket? The error message you've described, Is exactly what's generated when an Invalid serial Is entered. As per the Image below, I've purposed done just that by changing a few chars from a valid serial.

Spoiler:

karoloydi · 11-14-2018, 02:58 PM

(11-14-2018, 02:49 PM)mothered Wrote:
(11-14-2018, 11:46 AM)karoloydi Wrote:
(11-14-2018, 10:55 AM)mothered Wrote: Most likely the serial Is Invalid.

Check your Private Messages. I've sent you three serials for the G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse.

It was taken by a real mouse that I have in my house.

No wonder It didn't work. Don't take It off a real mouse, but rather the Logitech mouse.

Jokes aside, are you sure you entered It correctly when creating a ticket? The error message you've described, Is exactly what's generated when an Invalid serial Is entered. As per the Image below, I've purposed done just that by changing a few chars from a valid serial.

Spoiler:

Yeah,

I checked so many times. I'm 100% sure its the correct serial. Its so weird

mothered · 11-14-2018, 03:02 PM

(11-14-2018, 02:58 PM)karoloydi Wrote:
(11-14-2018, 02:49 PM)mothered Wrote:
(11-14-2018, 11:46 AM)karoloydi Wrote: It was taken by a real mouse that I have in my house.

No wonder It didn't work. Don't take It off a real mouse, but rather the Logitech mouse.

Jokes aside, are you sure you entered It correctly when creating a ticket? The error message you've described, Is exactly what's generated when an Invalid serial Is entered. As per the Image below, I've purposed done just that by changing a few chars from a valid serial.

Spoiler:

Yeah,

I checked so many times. I'm 100% sure its the correct serial. Its so weird

I assume you've only tried It when creating a ticket.

Try It on their official site and see If It comes up.

karoloydi · 11-14-2018, 04:02 PM

(11-14-2018, 03:02 PM)mothered Wrote:
(11-14-2018, 02:58 PM)karoloydi Wrote:
(11-14-2018, 02:49 PM)mothered Wrote: No wonder It didn't work. Don't take It off a real mouse, but rather the Logitech mouse.

Jokes aside, are you sure you entered It correctly when creating a ticket? The error message you've described, Is exactly what's generated when an Invalid serial Is entered. As per the Image below, I've purposed done just that by changing a few chars from a valid serial.

Spoiler:

Yeah,

I checked so many times. I'm 100% sure its the correct serial. Its so weird

I assume you've only tried It when creating a ticket.

Try It on their official site and see If It comes up.

I tried again and it worked.
I must have put O instead of 0 or something like that. lol

mothered · 11-15-2018, 02:39 AM

(11-14-2018, 04:02 PM)karoloydi Wrote:
(11-14-2018, 03:02 PM)mothered Wrote:
(11-14-2018, 02:58 PM)karoloydi Wrote: Yeah,

I checked so many times. I'm 100% sure its the correct serial. Its so weird

I assume you've only tried It when creating a ticket.

Try It on their official site and see If It comes up.

I tried again and it worked.
I must have put O instead of 0 or something like that. lol

Hence my Initial question above:

Quote:are you sure you entered It correctly when creating a ticket?

I've dealt with Logitech countless times and the error message you received, Is consistent with an Incorrect/Invalid serial number. The main thing Is, you've Identified the error and It's working.

smallgreyman · 08-31-2021, 08:53 AM

Hey, I know this topic is old but I have the same problem. I used YT to find serials for G903 and I wrote them correctly on official logitech site. It's still saying that no product found. I used multiple S/N's from videos that are from this year and also have 20-5000 views. Still the same problem. I started SE and after giving the rep some fresh SN that logi couldn't verify, he said that there should be 8 instead of 9 at the end. So i told him that I typo that and now there's troubleshooting part.

mothered · 08-31-2021, 09:31 AM

(08-31-2021, 08:53 AM)smallgreyman Wrote: Hey, I know this topic is old but I have the same problem. I used YT to find serials for G903 and I wrote them correctly on official logitech site. It's still saying that no product found. I used multiple S/N's from videos that are from this year and also have 20-5000 views. Still the same problem. I started SE and after giving the rep some fresh SN that logi couldn't verify, he said that there should be 8 instead of 9 at the end. So i told him that I typo that and now there's troubleshooting part.

Rather than grave digging this thread, I kindly suggest creating one of your own outlining your questions and concerns.

Closed.