[dontgiveafuck]

Every once in a while I use DNA on some items on amazon, I also use some other methods to get returnless refunds / partial refunds on there, but i buy a lot of items without se'ing at all. recently I did it on a pair of wireless earbuds( 60gbp) (that was in a package with a second item, 80gpbp) No OTP. and they told me to wait to see if I get it still, so i messaged again and they told me i'd receive an email from someone at amazon,

They sent me this email

We apologize that you haven’t received your item from order (number here)


To help us investigate this issue please complete the below Incident Report. Send the completed form to uk-deliveryinvestigation@Amazon.co.uk. The Incident Report can be completed directly in the email, or attached as a PDF, JPG or PNG file. The form must be sent from the email address associated with the account that placed this order. Please allow 1-2 business days for your Incident Report to be reviewed by our team. Once the Incident Report has been reviewed, you will receive an email letting you know the status of your request.

The Incident Report must be completed in English to be considered for review. If you have more than one item from the same package, you only need to complete one incident report. If you have more than one item from different packages, you need to complete an incident report for each package.

Please reply with the following completed form to include both the questions and your associated answers :

Incident Report

1. Order number.
2. Date Incident Report was completed. DD/MM/YYYY
3. Date you noticed your package had not arrived. DD/MM/YYYY
4. Package tracking number.
5. Description of the item(s) you did not receive.
6. Have you experienced prior delivered packages that you haven’t received from Amazon?
7. If yes, how many times has this happened and were they delivered to the same location as the package in question?

Thank you for your cooperation.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Did I solve your problem?
Yes No

Your feedback is helping us build Earth's Most Customer-Centric Company.
Warmest regards,
Zebran
Amazon.co.uk

What should I say? Does this mean my account is burnt or is it just a scare tactic or something?

[mothered]

Does this mean my account is burnt or is it just a scare tactic or something?

As long as you haven't hit an excessive amount of DNAs, you'll be fine.

They've opened an Investigation, and require the said Information to move forward with the claim.

What should I say?

Comply with their request.

[Roadman]

Make sure you say no with question 6, for obvious reasons.

Lately, incident reports are becoming more frequent. It's usually fine and standard procedure.

[mothered]

Make sure you say no with question 6, for obvious reasons.

^ This.

To be honest, I don't know why they're asking that question to begin with. They can simply refer to their records.

[dontgiveafuck]

thanks guys ) <3 aaaaaaa

[mothered]

@dontgiveafuck, please keep us updated as developments unfold.

[dontgiveafuck]

@dontgiveafuck, please keep us updated as developments unfold.

Yup, filed out the incident report, they sent a generic "

Hello,

Thank you for providing us the incident report.

I have taken your comments as a feedback and we will work on it so that such incident is not repeated in future.

We continually monitor the service provided by our carriers and take complaints of this nature seriously.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback you've provided will be used in reviewing the service provided by relevant department.

Thanks for taking the time to contact us and to bring this to our attention.

I have now requested a refund of £59.99 to your payment card.

Please allow your bank 5 to 7 business days to process it. Please be informed that this is the maximum time limit we ask you to wait.

Should you need any further assistance please do not hesitate to contact us via https://www.amazon.co.uk/contactus ;and we will do our very best to help you.

Please stays safe and have a good day.
"
and I got my refund email ( We are writing to confirm that we are processing your refund in the amount of £59.99 for your Order) next day!

[mothered]

and I got my refund email ( We are writing to confirm that we are processing your refund in the amount of £59.99 for your Order)  next day!

I was very confident of a successful outcome, hence expressed my thoughts and recommendation as per below.

Does this mean my account is burnt or is it just a scare tactic or something?

As long as you haven't hit an excessive amount of DNAs, you'll be fine.

They've opened an Investigation, and require the said Information to move forward with the claim.

What should I say?

Comply with their request.

Well done with the SE.