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+--- Thread: Tutorial HyperX SE method (/Thread-Tutorial-HyperX-SE-method)
HyperX SE method - Icastig - 08-14-2018
Kingston HyperX
Website: https://www.hyperxgaming.com/en/support
Country: FR
Last tested: April 2018
Requirements: Serial Number, Receipt, Picture of the box (maybe device too)
Packaging: Retail Box
Shipping carrier: N/A
Drop Needed?: Better to have one but not really needed
Method:
Step 1 : Contact HyperX and tell them that your headset (or any other product) is not emitting any sound, it's static or just the not working method would work
Step 2 : They gonna help you with some troubleshooting steps and ask for a picture of the receipt, I used a physical one and make it looking like scanned, they asked me to take a clear picture of it, they meant where they can see the four corners of it. Send it, should not be hard to have this kind of resource
Step 3 : They will positively respond to your request but just with a RMA for the cable, so you will just have to reply them with some bullshit saying that you tried on multiple devices and with multiple cables but the problem still persist
Step 4 : After you managed to get around them trynna send you a cable, you will receive a mail from them saying that your request has been transferred to their RMA team and you have to wait for the shipping labels because you need to box.
RE: HyperX SE method - mothered - 08-14-2018
I assume the "Email Technical Support" Is the point of contact?
I don't see any reason why this should not work.
Appreciate the guide.
RE: HyperX SE method - Icastig - 08-14-2018
(08-14-2018, 05:11 AM)mothered Wrote: I assume the "Email Technical Support" Is the point of contact?
I don't see any reason why this should not work.
Appreciate the guide.
Yes exactly!
Thank you!
RE: HyperX SE method - Edysor2045 - 07-28-2019
Nice tutorial , i hope i can get a pair of headset