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+--- Thread: Intel RMA (/Thread-Intel-RMA)
Intel RMA - Adeadrabbitt - 07-12-2017
Is there a way around the $350 hold?
Hello *****,
This is the Cross-Ship Agreement email.
Please read the information below and reply with the information requested and your agreement to the terms.
Case #: ********
1. Your will be charged a US $25.00 non-refundable fee for expedited shipment of your replacement unit(s).
The replacement unit(s) will be shipped within 48 hours.
Shipping is Next Business Day (NBD) except for Canada (2-3 Business Days) or Carrier/Location restrictions.
A Prepaid Return Label will be included with the replacement unit.
Please save the Tracking/Waybill Number for tracking purposes in case of loss or damage.
Return the defective unit using the Prepaid Return Label within 30 days.
On the outside of the box, include 1) NAME, 2) ADDRESS and 3) RMA Number.
2. Your will also be charged the amount of US $350.00 (plus applicable taxes) for the cost of the replacement unit(s) to ensure the return of the defective unit(s).
The product price will be refunded automatically within 3 to 5 business days as soon as the product is received and scanned in our system.
If Intel receives the defective unit within 30 days from the charge date, the refund will be applied to the same charged.
Both charges ($25 + product cost) will be processed in a single transaction.
Refunds may be forfeited if the defective unit is not returned to our warranty return center within 30 days.
3. You will follow the shipping instructions provided in the Warranty Replacement RMA email when returning the defective unit(s).
4. If you are returning a processor, be aware that if the warranty return center finds the unit to be an OEM/Tray processor or an engineering sample, the charge will not be credited.
How to Identify a Boxed vs. an OEM Processor - Intel
www.intel.com/content/www/us/en/support/processors/000005721.htmlIntel
5. If we don't receive your reply email with your agreement below within 2 business days, we will process the replacement as a Standard Warranty Return (you send the defective unit to our warranty return center and upon receipt and validation, our warranty return center will send the replacement unit to you).
6. Please provide the following information:
For your security, do not include the number.
The billing address must be the same as the shipping address.
Name on the Credit Card:
Billing/Shipping Address of the :
Phone Number to contact you:
7. Once we have received your reply email with your agreement below, an Intel Customer Support agent will contact you at the above phone number during the day.
8. Please state in writing that you are in agreement of the above terms:
Best regards,
*****
Intel Customer Support
RE: Intel RMA - kookyy - 07-15-2017
use VCC, I'd recommend cancelling that RMA with an excuse and retrying with a VCC