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+--- Thread: Dick's Sporting Goods DNA Help (/Thread-Dick-s-Sporting-Goods-DNA-Help)
Dick's Sporting Goods DNA Help - Silver - 11-30-2023
I ordered a $800 scooter from DSG.
FedEx posted an image containing the package and my garage door. (no house number or anything else to identify my house)
I contacted DSG support and claimed that I've been waiting for my package and I received an email confirming the package arrived but I don't see it outside.
Customer support replied by asking if I had checked around my house, bushes, etc. and asked my neighbors.
I said that I did and that none of my neighbors have received a package of this size.
They told me to wait a few minutes, and then they sent me the tracking ID and the link to the FedEx image of "proof" of it being delivered to the right address.
I said that that isn't my house, by garage doesn't look like that.
They told me they are very sorry and that I would have to file a claim with FedEx, and they ended the chat.
What should I do? They've insisted I make a claim. I'm considering this a fail and returning the scooter, but I just wanted to see if anybody had any ideas. I've tried many approaches.
Just a note:
I've tried insisting that that isn't my house
I've tried escalating it
I've tried Live Chat & calling support
I've contacted support probably well over 10 times to make it seem like I'm actually concerned and that I actually haven't gotten the package
RE: Dick's Sporting Goods DNA Help - WeemCamp - 11-30-2023
It seems big packages like this from retailers always seem to be a lot tougher to SE in my experience
RE: Dick's Sporting Goods DNA Help - Silver - 11-30-2023
My friend SE'd a $400 scooter far more easily, so I'm assuming its the price of the scooter perhaps.
RE: Dick's Sporting Goods DNA Help - WeemCamp - 12-01-2023
(11-30-2023, 10:59 PM)Silver Wrote: My friend SE'd a $400 scooter far more easily, so I'm assuming its the price of the scooter perhaps.
Possible as well, thresholds do exist with many shops where these methods become obsolete