Alienware Monitor help - Printable Version

Alienware Monitor help - Printable Version

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Alienware Monitor help - aelizia - 11-26-2023

Hi all, i have recently acquired a AW3423DWF monitor, the screen is broken (dropped i assume) and i was wondering the best way about getting it replaced? not sure how lenient Dell are but i was planning on just saying the screen is displaying a lot of dead pixels so they hopefully do not ask for it back (friend had success doing this with HP around 2 years back)

was wondering if anyone had any tips/past experience regarding something similar? cheers!

RE: Alienware Monitor help - Infamous90 - 11-26-2023

(11-26-2023, 03:14 PM)aelizia Wrote: Hi all, i have recently acquired a AW3423DWF monitor, the screen is broken (dropped i assume) and i was wondering the best way about getting it replaced? not sure how lenient Dell are but i was planning on just saying the screen is displaying a lot of dead pixels so they hopefully do not ask for it back (friend had success doing this with HP around 2 years back)

was wondering if anyone had any tips/past experience regarding something similar? cheers!

So you bought a broken monitor, correct? With warranty?
Dell has AR, contact them and tell them your pixel story, get return label, put it in the package and tear up the package on the side of the screen and tape it up, so it looks like delivery services dropped it and broke it during transport.

RE: Alienware Monitor help - aelizia - 11-27-2023

(11-26-2023, 05:35 PM)Infamous90 Wrote:
(11-26-2023, 03:14 PM)aelizia Wrote: Hi all, i have recently acquired a AW3423DWF monitor, the screen is broken (dropped i assume) and i was wondering the best way about getting it replaced? not sure how lenient Dell are but i was planning on just saying the screen is displaying a lot of dead pixels so they hopefully do not ask for it back (friend had success doing this with HP around 2 years back)

was wondering if anyone had any tips/past experience regarding something similar? cheers!
So you bought a broken monitor, correct? With warranty?
Dell has AR, contact them and tell them your pixel story, get return label, put it in the package and tear up the package on the side of the screen and tape it up, so it looks like delivery services dropped it and broke it during transport.

Thanks for the help, will update with my findings Smile

RE: Alienware Monitor help - Spatialize - 11-27-2023

(11-27-2023, 03:49 AM)aelizia Wrote:
(11-26-2023, 05:35 PM)Infamous90 Wrote:
(11-26-2023, 03:14 PM)aelizia Wrote: Hi all, i have recently acquired a AW3423DWF monitor, the screen is broken (dropped i assume) and i was wondering the best way about getting it replaced? not sure how lenient Dell are but i was planning on just saying the screen is displaying a lot of dead pixels so they hopefully do not ask for it back (friend had success doing this with HP around 2 years back)

was wondering if anyone had any tips/past experience regarding something similar? cheers!
So you bought a broken monitor, correct? With warranty?
Dell has AR, contact them and tell them your pixel story, get return label, put it in the package and tear up the package on the side of the screen and tape it up, so it looks like delivery services dropped it and broke it during transport.

Thanks for the help, will update with my findings

Good luck with this, we will see how it plays out

RE: Alienware Monitor help - eljot88 - 11-27-2023

Read about their dead pixels policy. There is an exact minimum amount of pixels for each series which can be covered by warranty.

Just say that monitor is not turning on because they will ask for picture of display with dead pixels.

RE: Alienware Monitor help - aelizia - 12-01-2023

(11-27-2023, 03:49 AM)aelizia Wrote:
(11-26-2023, 05:35 PM)Infamous90 Wrote:
(11-26-2023, 03:14 PM)aelizia Wrote: Hi all, i have recently acquired a AW3423DWF monitor, the screen is broken (dropped i assume) and i was wondering the best way about getting it replaced? not sure how lenient Dell are but i was planning on just saying the screen is displaying a lot of dead pixels so they hopefully do not ask for it back (friend had success doing this with HP around 2 years back)

was wondering if anyone had any tips/past experience regarding something similar? cheers!
So you bought a broken monitor, correct? With warranty?
Dell has AR, contact them and tell them your pixel story, get return label, put it in the package and tear up the package on the side of the screen and tape it up, so it looks like delivery services dropped it and broke it during transport.

Thanks for the help, will update with my findings

just updating! had to pickup my replacement from UPS depot yesterday, got it all sweet and sound. i havent received a return label for the old one in my email as of yet so im assuming as its been a good few days since i spoke to them that they will not ask for it.

RE: Alienware Monitor help - Infamous90 - 12-01-2023

(12-01-2023, 05:46 AM)aelizia Wrote:
(11-27-2023, 03:49 AM)aelizia Wrote:
(11-26-2023, 05:35 PM)Infamous90 Wrote: So you bought a broken monitor, correct? With warranty?
Dell has AR, contact them and tell them your pixel story, get return label, put it in the package and tear up the package on the side of the screen and tape it up, so it looks like delivery services dropped it and broke it during transport.

Thanks for the help, will update with my findings

just updating! had to pickup my replacement from UPS depot yesterday, got it all sweet and sound. i havent received a return label for the old one in my email as of yet so im assuming as its been a good few days since i spoke to them that they will not ask for it.

Congrats! Even better, if they contact you later on just tell them you threw it away since no one told you to ship it back.

Did you need SN and warranty for this?

RE: Alienware Monitor help - Kilra - 12-01-2023

From my understanding you can just claim it does not turn on (on a working monitor), then get a free replacement?

Does anyone know how often this works? Did he just get lucky to keep the monitor?

RE: Alienware Monitor help - aelizia - 12-02-2023

(12-01-2023, 11:36 AM)Infamous90 Wrote:
(12-01-2023, 05:46 AM)aelizia Wrote:
(11-27-2023, 03:49 AM)aelizia Wrote: Thanks for the help, will update with my findings

just updating! had to pickup my replacement from UPS depot yesterday, got it all sweet and sound. i havent received a return label for the old one in my email as of yet so im assuming as its been a good few days since i spoke to them that they will not ask for it.
Congrats! Even better, if they contact you later on just tell them you threw it away since no one told you to ship it back.

Did you need SN and warranty for this?

exactly my plan. yes this monitor was in warranty, and i had to transfer it (luckily i had the address on the box from the prev owner lol) they asked for photos and asked for me to transfer the warranty over for the replacement unit.

RE: Alienware Monitor help - aelizia - 12-02-2023

(12-01-2023, 01:17 PM)Kilra Wrote: From my understanding you can just claim it does not turn on (on a working monitor), then get a free replacement?

Does anyone know how often this works? Did he just get lucky to keep the monitor?

i do not think it is cost effective for these businesses to go through the effort and costs to fix a dead panel screen, very expensive job to do. a power issue could be fixed very easily, so i think under this they are most likely to ask for the return.

i also saw you tried to send me a PM, i cant reply as you have reached your quota. @tomzehh on dC and i can help you more if you still need Smile