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+--- Thread: Logitech warranty claim (/Thread-Logitech-warranty-claim)
Logitech warranty claim - rudar133 - 11-24-2023
So, my mouse adapter stopped working, and I asked Logitech for a replacement. They just sent me a new mouse. So, I was thinking that I could do the same with other products. I found a serial number on the marketplace, but they informed me that the serial number had already been registered and that my receipt wasn't valid. I photoshopped the original receipt, only changing the name of product, but they said that it's not valid. So, I was thinking that I could purchase any product from a retailer, get the original serial number and receipt, and then inform Logitech that it doesn't work, returning the product within 14 days. Has anyone tried anything like this? Does anyone have experience with product exchanges, or do they just send you a new one? In my case, they sent me a new mouse, but it was only worth $50. I'm considering trying my luck with a G29.
RE: Logitech warranty claim - InternetRockStar - 11-25-2023
(11-24-2023, 11:52 PM)rudar133 Wrote: So, my mouse adapter stopped working, and I asked Logitech for a replacement. They just sent me a new mouse. So, I was thinking that I could do the same with other products. I found a serial number on the marketplace, but they informed me that the serial number had already been registered and that my receipt wasn't valid. I photoshopped the original receipt, only changing the name of product, but they said that it's not valid. So, I was thinking that I could purchase any product from a retailer, get the original serial number and receipt, and then inform Logitech that it doesn't work, returning the product within 14 days. Has anyone tried anything like this? Does anyone have experience with product exchanges, or do they just send you a new one? In my case, they sent me a new mouse, but it was only worth $50. I'm considering trying my luck with a G29.
You told them that just your mouse adapter stopped working? Did they need a serial number for your mouse or anything like that?
What information did they require from you?
Logitech in my experience always been extremely inconsistent
RE: Logitech warranty claim - rudar133 - 11-25-2023
(11-25-2023, 12:09 AM)サイレント Wrote:Yes i just tell them that adapter is not working. I need to send serial number and receipt, not even any picture. But most important is that prduct is registered on you g hub account, otherwise it won't work.(11-24-2023, 11:52 PM)rudar133 Wrote: So, my mouse adapter stopped working, and I asked Logitech for a replacement. They just sent me a new mouse. So, I was thinking that I could do the same with other products. I found a serial number on the marketplace, but they informed me that the serial number had already been registered and that my receipt wasn't valid. I photoshopped the original receipt, only changing the name of product, but they said that it's not valid. So, I was thinking that I could purchase any product from a retailer, get the original serial number and receipt, and then inform Logitech that it doesn't work, returning the product within 14 days. Has anyone tried anything like this? Does anyone have experience with product exchanges, or do they just send you a new one? In my case, they sent me a new mouse, but it was only worth $50. I'm considering trying my luck with a G29.
You told them that just your mouse adapter stopped working? Did they need a serial number for your mouse or anything like that?
What information did they require from you?
Logitech in my experience always been extremely inconsistent
RE: Logitech warranty claim - InternetRockStar - 11-25-2023
(11-25-2023, 08:44 AM)rudar133 Wrote:(11-25-2023, 12:09 AM)サイレント Wrote:Yes i just tell them that adapter is not working. I need to send serial number and receipt, not even any picture. But most important is that prduct is registered on you g hub account, otherwise it won't work.(11-24-2023, 11:52 PM)rudar133 Wrote: So, my mouse adapter stopped working, and I asked Logitech for a replacement. They just sent me a new mouse. So, I was thinking that I could do the same with other products. I found a serial number on the marketplace, but they informed me that the serial number had already been registered and that my receipt wasn't valid. I photoshopped the original receipt, only changing the name of product, but they said that it's not valid. So, I was thinking that I could purchase any product from a retailer, get the original serial number and receipt, and then inform Logitech that it doesn't work, returning the product within 14 days. Has anyone tried anything like this? Does anyone have experience with product exchanges, or do they just send you a new one? In my case, they sent me a new mouse, but it was only worth $50. I'm considering trying my luck with a G29.
You told them that just your mouse adapter stopped working? Did they need a serial number for your mouse or anything like that?
What information did they require from you?
Logitech in my experience always been extremely inconsistent
Wow thank you very much for that information I'm gonna try it out and report back.
Do you know if they used serial number can be linked to your account?
RE: Logitech warranty claim - rudar133 - 11-25-2023
(11-25-2023, 10:55 AM)サイレント Wrote:I think that it doesn't need to be linked to your account. I is just need to not be linked to any other account.(11-25-2023, 08:44 AM)rudar133 Wrote:(11-25-2023, 12:09 AM)サイレント Wrote: You told them that just your mouse adapter stopped working? Did they need a serial number for your mouse or anything like that?Yes i just tell them that adapter is not working. I need to send serial number and receipt, not even any picture. But most important is that prduct is registered on you g hub account, otherwise it won't work.
What information did they require from you?
Logitech in my experience always been extremely inconsistent
Wow thank you very much for that information I'm gonna try it out and report back.
Do you know if they used serial number can be linked to your account?
So you will buy from retailer and then return?
RE: Logitech warranty claim - Elsdebo - 11-26-2023
(11-24-2023, 11:52 PM)rudar133 Wrote: So, I was thinking that I could purchase any product from a retailer, get the original serial number and receipt, and then inform Logitech that it doesn't work, returning the product within 14 days. Has anyone tried anything like this?
Which problems could we run into by doing it this way?
RE: Logitech warranty claim - rudar133 - 11-26-2023
(11-26-2023, 12:31 AM)Elsdebo Wrote:The only problem i could think of if anyone buy the same devices after you they can't use warranty and logitech can contact you. And I don't know for sure if you need to exchange product, or they will just send you new one.(11-24-2023, 11:52 PM)rudar133 Wrote: So, I was thinking that I could purchase any product from a retailer, get the original serial number and receipt, and then inform Logitech that it doesn't work, returning the product within 14 days. Has anyone tried anything like this?
Which problems could we run into by doing it this way?
RE: Logitech warranty claim - Gavc68 - 11-26-2023
They will ask you to return it to the merchant if it's still within a 30 day return period.
Also they always send out new items.
[/quote]
The only problem i could think of if anyone buy the same devices after you they can't use warranty and logitech can contact you. And I don't know for sure if you need to exchange product, or they will just send you new one.
[/quote]
They won't contact you.
RE: Logitech warranty claim - rudar133 - 11-26-2023
(11-26-2023, 03:13 PM)Gavc68 Wrote: They will ask you to return it to the merchant if it's still within a 30 day return period.The only problem i could think of if anyone buy the same devices after you they can't use warranty and logitech can contact you. And I don't know for sure if you need to exchange product, or they will just send you new one.
Also they always send out new items.
[/quote]
They won't contact you.
[/quote]
You can just say that you already contact retailer and they said that you should contact logitech. I try this and it always work, But a i think the most important part is that serial number isn't registered.