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+--- Thread: Questions about Wrong Item Received - WIR (/Thread-Questions-about-Wrong-Item-Received-WIR)
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Questions about Wrong Item Received - WIR - Elsdebo - 11-05-2023
Going to do a WIR for a non-amazon yet big company. (It's hard to use search because of the 3 character WIR).
2 questions:
I'm guessing I should order within a day, but not within 10min of eachother?
Is it okay that one of the orders has multiple items, as to increase the weight of the package to match the other? Of might this complicate things?
(both boxes will contain a very similar heavy item tho)
Just checking so I don't miss anything obvious.
RE: Questions about Wrong Item Received - WIR - Infamous90 - 11-05-2023
(11-05-2023, 04:42 PM)Elsdebo Wrote: Going to do a WIR for a non-amazon yet big company. (It's hard to use search because of the 3 character WIR).I would suggest you to visit the store (if they have any close by) and check out the size and weight with the packages. I even bought my own scale once to the store and weighted both packages so I know how much the item weighted with the package. One of the sellers noticed me and I made up an excuse "trying to stay within luggage weight limit for my flight", and we both laughed about it lol.
2 questions:
I'm guessing I should order within a day, but not within 10min of eachother?
Is it okay that one of the orders has multiple items, as to increase the weight of the package to match the other? Of might this complicate things?
(both boxes will contain a very similar heavy item tho)
Just checking so I don't miss anything obvious.
RE: Questions about Wrong Item Received - WIR - Elsdebo - 11-06-2023
Yes the items are of a very similar weight. Within 50gr.
It's expensive clothing.
RE: Questions about Wrong Item Received - WIR - Elsdebo - 11-08-2023
The orders were made a few hours apart. They shipped one already, the other one not yet.
Do the orders have to be shipped same day for WIR to work? (Not amazon)
I think it would have increased success rate. Going to continue with it tho
RE: Questions about Wrong Item Received - WIR - HeadxHunter - 11-11-2023
(11-08-2023, 12:00 PM)Elsdebo Wrote: The orders were made a few hours apart. They shipped one already, the other one not yet.
Do the orders have to be shipped same day for WIR to work? (Not amazon)
I think it would have increased success rate. Going to continue with it tho
From what I understand and have read they don’t have to be shipped the same day. I wouldn’t spread them too far apart either.
RE: Questions about Wrong Item Received - WIR - Elsdebo - 11-11-2023
I might be overthinking this. Man I wish Mothered could give some insight.
RE: Questions about Wrong Item Received - WIR - Elsdebo - 11-26-2023
There were some complications but so far its slow progress. Such as 2 different boxes, and then deciding which one to use to send back the 'wrong' item.
And which returnpapers do you send back in a WIR? The papers of the wrong item, or those of the correct item?
RE: Questions about Wrong Item Received - WIR - Tradgickhell - 11-28-2023
(11-26-2023, 02:30 PM)Elsdebo Wrote: There were some complications but so far its slow progress. Such as 2 different boxes, and then deciding which one to use to send back the 'wrong' item.keep us posted, btw are u in the US doing a company, i feel like not alot of people post for US SE's much anymore
And which returnpapers do you send back in a WIR? The papers of the wrong item, or those of the correct item?
RE: Questions about Wrong Item Received - WIR - bumbuls6 - 11-28-2023
(11-26-2023, 02:30 PM)Elsdebo Wrote: There were some complications but so far its slow progress. Such as 2 different boxes, and then deciding which one to use to send back the 'wrong' item.
And which returnpapers do you send back in a WIR? The papers of the wrong item, or those of the correct item?
they are going to ask for a picture of the wrong item. you need to take off the label of the item you are planning to SE and put it onto the WIR package and do it gently.
RE: Questions about Wrong Item Received - WIR - Elsdebo - 11-28-2023
This was a EU SE.
Swapping the labels makes a lot of sense.
The box complication: Expensive item was packaged with a non-standard box. The cheap one had a standard box.
Standard box for the return, as it would be more in line with the story.
Adding the wrong papers might break story.