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+--- Thread: Amazon changed policy? (/Thread-Amazon-changed-policy)
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Amazon changed policy? - Z4YN0112 - 10-25-2023
Don't know if it's just me but Amazon live chat has been really weird the past couple days. Takes ages to find an agent on live chat, they run into technical difficulties alot and now for some reason they are unable to process refunds like before. Instead of the usual process for a refund they now "request" for a refund to be processed and you can't see the green refund text on your order details.
Anyone else experiencing similar? I am in the uk
RE: Amazon changed policy? - InternetRockStar - 10-26-2023
(10-25-2023, 08:30 PM)Z4YN0112 Wrote: Don't know if it's just me but Amazon live chat has been really weird the past couple days. Takes ages to find an agent on live chat, they run into technical difficulties alot and now for some reason they are unable to process refunds like before. Instead of the usual process for a refund they now "request" for a refund to be processed and you can't see the green refund text on your order details.
Anyone else experiencing similar? I am in the uk
Nothing's changed for me in fact I've had a big success with them this week
RE: Amazon changed policy? - Z4YN0112 - 10-26-2023
(10-26-2023, 12:19 AM)Juice WRLD Wrote:(10-25-2023, 08:30 PM)Z4YN0112 Wrote: Don't know if it's just me but Amazon live chat has been really weird the past couple days. Takes ages to find an agent on live chat, they run into technical difficulties alot and now for some reason they are unable to process refunds like before. Instead of the usual process for a refund they now "request" for a refund to be processed and you can't see the green refund text on your order details.
Anyone else experiencing similar? I am in the uk
Nothing's changed for me in fact I've had a big success with them this week
Oh same i am speaking on just the last two days. Have you tried hitting them yesterday or the day before, the live chat is so slow
RE: Amazon changed policy? - Roadman - 10-26-2023
Long live chat wait time = your account is flagged.
I was waiting 40 minutes for an agent , but on my other account I connected to an agent instantly.
As for the requesting a refund from their team and no green text instantly, that has always been a thing but has definitely been happening a lot more lately.
RE: Amazon changed policy? - dannynotdanny - 10-26-2023
(10-26-2023, 01:06 PM)Roadman Wrote: Long live chat wait time = your account is flagged.
I was waiting 40 minutes for an agent , but on my other account I connected to an agent instantly.
As for the requesting a refund from their team and no green text instantly, that has always been a thing but has definitely been happening a lot more lately.
It has never been green instantly. After rep says he has proccessed refund, it always take 4 hours for green refund to appear.
RE: Amazon changed policy? - Roadman - 10-26-2023
(10-26-2023, 01:24 PM)dannynotdanny Wrote:It's instant for the cheaper refunds. I'd say the ones that are 100 or under. But yes you're right for the expensive ones.(10-26-2023, 01:06 PM)Roadman Wrote: Long live chat wait time = your account is flagged.
I was waiting 40 minutes for an agent , but on my other account I connected to an agent instantly.
As for the requesting a refund from their team and no green text instantly, that has always been a thing but has definitely been happening a lot more lately.
It has never been green instantly. After rep says he has proccessed refund, it always take 4 hours for green refund to appear.
RE: Amazon changed policy? - ruonis55 - 10-26-2023
Yeah, I got the same problem. I don't get any refunds threw live chat for like a month or so. But I get them writing to their email and getting an incident report to fill, but I still get the refunds. So yeah. Those refunds were just under 100 euros btw.
RE: Amazon changed policy? - Z4YN0112 - 10-26-2023
(10-25-2023, 08:30 PM)Z4YN0112 Wrote: Don't know if it's just me but Amazon live chat has been really weird the past couple days. Takes ages to find an agent on live chat, they run into technical difficulties alot and now for some reason they are unable to process refunds like before. Instead of the usual process for a refund they now "request" for a refund to be processed and you can't see the green refund text on your order details.
Anyone else experiencing similar? I am in the uk
"We have submitted a refund request for the item, please wait until Friday 3 November for the amount to reflect in the account."
The team are saying the refund is too high value so they've had to submit a request. The value is £2400 but i've hit a £2500 refund in the past month where the rep was able to process instantly and i'd see the green text. Hence why i believe they have changed policy here in the uk.
Do you guys think the refund will hit?
RE: Amazon changed policy? - MARYSABORTION - 10-26-2023
(10-26-2023, 02:37 PM)Z4YN0112 Wrote:(10-25-2023, 08:30 PM)Z4YN0112 Wrote: Don't know if it's just me but Amazon live chat has been really weird the past couple days. Takes ages to find an agent on live chat, they run into technical difficulties alot and now for some reason they are unable to process refunds like before. Instead of the usual process for a refund they now "request" for a refund to be processed and you can't see the green refund text on your order details.
Anyone else experiencing similar? I am in the uk
"We have submitted a refund request for the item, please wait until Friday 3 November for the amount to reflect in the account."
The team are saying the refund is too high value so they've had to submit a request. The value is £2400 but i've hit a £2500 refund in the past month where the rep was able to process instantly and i'd see the green text. Hence why i believe they have changed policy here in the uk.
Do you guys think the refund will hit?
mind sharing what item you se'd that was worth 2500?
RE: Amazon changed policy? - Z4YN0112 - 10-27-2023
(10-26-2023, 09:24 PM)MARYSABORTION Wrote:(10-26-2023, 02:37 PM)Z4YN0112 Wrote:(10-25-2023, 08:30 PM)Z4YN0112 Wrote: Don't know if it's just me but Amazon live chat has been really weird the past couple days. Takes ages to find an agent on live chat, they run into technical difficulties alot and now for some reason they are unable to process refunds like before. Instead of the usual process for a refund they now "request" for a refund to be processed and you can't see the green refund text on your order details.
Anyone else experiencing similar? I am in the uk
"We have submitted a refund request for the item, please wait until Friday 3 November for the amount to reflect in the account."
The team are saying the refund is too high value so they've had to submit a request. The value is £2400 but i've hit a £2500 refund in the past month where the rep was able to process instantly and i'd see the green text. Hence why i believe they have changed policy here in the uk.
Do you guys think the refund will hit?
mind sharing what item you se'd that was worth 2500?
macbook pro