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+--- Thread: Empty Box help (/Thread-Empty-Box-help)
Empty Box help - Kikibosum - 05-19-2023
Hello to all,
I recently did an empty box on a video game, I claimed the disc was missing and of course the package was in perfect condition. To my surprise, the rep asked me if I wanted a refund or reshipment, then provided me with a return label saying I should just return the box (without the disc), then I would be refunded.
We agree that this kind of process is normal? Is it possible that they are refusing me a refund?
RE: Empty Box help - splindoffi - 05-19-2023
(05-19-2023, 03:17 PM)Kikibosum Wrote: the rep asked me if I wanted a refund or reshipment, then provided me with a return label saying I should just return the box (without the disc), then I would be refunded.
Just do as the rep told you and there shouldn't be any problems. Let us know here how it goes
RE: Empty Box help - irineuvocenaosabenemeu - 05-19-2023
Just return the disc box and you will be fine
RE: Empty Box help - AlreadyRRich - 05-19-2023
Yep totally normal, enjoy your game !
RE: Empty Box help - eljot88 - 05-19-2023
(05-19-2023, 03:17 PM)Kikibosum Wrote: Hello to all,Which store?
I recently did an empty box on a video game, I claimed the disc was missing and of course the package was in perfect condition. To my surprise, the rep asked me if I wanted a refund or reshipment, then provided me with a return label saying I should just return the box (without the disc), then I would be refunded.
We agree that this kind of process is normal? Is it possible that they are refusing me a refund?
RE: Empty Box help - Kikibosum - 05-20-2023
(05-19-2023, 05:35 PM)eljot88 Wrote:French store, FNAC.(05-19-2023, 03:17 PM)Kikibosum Wrote: Hello to all,Which store?
I recently did an empty box on a video game, I claimed the disc was missing and of course the package was in perfect condition. To my surprise, the rep asked me if I wanted a refund or reshipment, then provided me with a return label saying I should just return the box (without the disc), then I would be refunded.
We agree that this kind of process is normal? Is it possible that they are refusing me a refund?
Okay thanks to all. To put it simply, I was refunded directly without even sending the box. Is this normal or is it a mistake? To avoid re-billing I will transfer them directly, but I would like to know if I would have problems if I do not return the box.