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Philips SE - Swoon - 05-18-2023

I´m currently trying to SE a electric shaver from Philips with battery method, but they insist to return the product. Should I box them or there is any easier way ?
I already tried to send them the denial from the carrier denying the shipping of the damaged batteries, but they persist asking a return for repair.


RE: Philips SE - mothered - 05-18-2023

Quote:Should I box them
What's the weight of the shaver?

Quote:I already tried to send them the denial from the carrier denying the shipping of the damaged batteries, but they persist asking a return for repair.
In that case, how are you supposed to return It?

Did you tell them that?


RE: Philips SE - Swoon - 05-18-2023

(05-18-2023, 10:38 AM)mothered Wrote:
Quote:Should I box them
What's the weight of the shaver?
585 Grams

Quote:I already tried to send them the denial from the carrier denying the shipping of the damaged batteries, but they persist asking a return for repair.
In that case, how are you supposed to return It?

Did you tell them that?
I told them that I wouldn't be able to return it because the denial of the carrier, they persist to book a hour so the carrier come to my home to collect the defective product.


RE: Philips SE - mothered - 05-18-2023

(05-18-2023, 10:46 AM)Swoon Wrote: [quote="mothered" pid='1252814' dateline='1684402704']
585 Grams
Not too heavy.

Only minimal dry Ice Is needed.

(05-18-2023, 10:46 AM)Swoon Wrote: I told them that I wouldn't be able to return it because the denial of the carrier, they persist to book a hour so the carrier come to my home to collect the defective product.
The driver may notice signs of tampering/Inconsistencies on collection - which will Instantly make you liable.

Opt for another carrier.


RE: Philips SE - Swoon - 05-24-2023

(05-18-2023, 10:55 AM)mothered Wrote:
(05-18-2023, 10:46 AM)Swoon Wrote: [quote="mothered" pid='1252814' dateline='1684402704']
585 Grams

What is the dry ice method? returning dry ice ?

(05-18-2023, 10:46 AM)Swoon Wrote: I told them that I wouldn't be able to return it because the denial of the carrier, they persist to book a hour so the carrier come to my home to collect the defective product.
The driver may notice signs of tampering/Inconsistencies on collection - which will Instantly make you liable.

Opt for another carrier.
what do u mean by tampering/Inconsistencies on collection?
I told them that I can return the product by sending it with a carrier instead of the carrier collecting it at my house because of my busy schedule, but when I showed the denial of shipping they refused and insisted to collect the product.
Should I just try other method? If yes, which? Thank u for ur time sir Smile


RE: Philips SE - mothered - 05-25-2023

(05-24-2023, 11:55 PM)Swoon Wrote: what do u mean by tampering/Inconsistencies on collection?
You're boxing the return, correct?


RE: Philips SE - Swoon - 05-25-2023

(05-25-2023, 10:34 AM)mothered Wrote:
(05-24-2023, 11:55 PM)Swoon Wrote: what do u mean by tampering/Inconsistencies on collection?
You're boxing the return, correct?
That was my only option, I think, but don´t know.


RE: Philips SE - mothered - 05-26-2023

(05-25-2023, 06:33 PM)Swoon Wrote:
(05-25-2023, 10:34 AM)mothered Wrote:
(05-24-2023, 11:55 PM)Swoon Wrote: what do u mean by tampering/Inconsistencies on collection?
You're boxing the return, correct?
That was my only option, I think, but don´t know.
Well, that answers your previous question.