+- Sinisterly (https://sinister.li)
+-- Forum: Hacking (https://sinister.li/Forum-Hacking)
+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: Dell S/N SE help required (/Thread-Dell-S-N-SE-help-required)
Dell S/N SE help required - Atransient120 - 05-07-2023
Hi,
This is my first ever SE. I read mother reds blog and found a SN on eBay for an HP laptop and went ahead with the “smoking battery, disposed of and bin men have emptied etc” story. After a lot of back and forth between the agent and me, they put me through to their supervisor and they are asking for an invoice no/order number to confirm ownership. I said this was a birthday gift from my aunt and uncle. Is this SE dead or is there still a chance? What should I reply with?
Thanks for any help!
RE: Dell S/N SE help required - Fagottino89 - 05-07-2023
Worse come to worse give them a fake receipt, but at this time I would just wait for their reply and insist with the birthday gift story, let is know how it goes, they were pretty stubborn few months ago
RE: Dell S/N SE help required - Atransient120 - 05-07-2023
(05-07-2023, 10:33 PM)Fagottino89 Wrote: Worse come to worse give them a fake receipt, but at this time I would just wait for their reply and insist with the birthday gift story, let is know how it goes, they were pretty stubborn few months ago
Thank you for your reply. This is their most recent reply (from the supervisor)
“ Yes, that is correct.
Please ask the person that gifted the system for Dell order no or the invoice to get the ownership validated and proceed as the system is no longer with you. ”
Should I say, I’d rather not ask for whatever bs reason? Or just fake receipt. Thank you
RE: Dell S/N SE help required - Fagottino89 - 05-07-2023
(05-07-2023, 10:36 PM)Atransient120 Wrote:(05-07-2023, 10:33 PM)Fagottino89 Wrote: Worse come to worse give them a fake receipt, but at this time I would just wait for their reply and insist with the birthday gift story, let is know how it goes, they were pretty stubborn few months ago
Thank you for your reply. This is their most recent reply (from the supervisor)
“ Yes, that is correct.
Please ask the person that gifted the system for Dell order no or the invoice to get the ownership validated and proceed as the system is no longer with you. ”
Should I say, I’d rather not ask for whatever bs reason? Or just fake receipt. Thank you
You could say you will try as the person is in hospital right now, and after a day or teo say that you couldn’t get it, then see from there
RE: Dell S/N SE help required - Atransient120 - 05-08-2023
(05-07-2023, 11:15 PM)Fagottino89 Wrote:(05-07-2023, 10:36 PM)Atransient120 Wrote:(05-07-2023, 10:33 PM)Fagottino89 Wrote: Worse come to worse give them a fake receipt, but at this time I would just wait for their reply and insist with the birthday gift story, let is know how it goes, they were pretty stubborn few months ago
Thank you for your reply. This is their most recent reply (from the supervisor)
“ Yes, that is correct.
Please ask the person that gifted the system for Dell order no or the invoice to get the ownership validated and proceed as the system is no longer with you. ”
Should I say, I’d rather not ask for whatever bs reason? Or just fake receipt. Thank you
You could say you will try as the person is in hospital right now, and after a day or teo say that you couldn’t get it, then see from there
Thank you, I’ve said my aunt is sick and in hospital at the moment but I’ll see what I can do.
Will update everyone here in a few days when I tell them I couldn’t get it
Just a quick one for all members wondering. It does seem fairly promising so far.
Laptop price new is: £1100
Serial number with an advanced warranty
They asked me previously so return the laptop to them which now I think maybe I should have done and gone with FTID.
Instead I’ve said I got rid of it, which still seems to be promising at the moment.
RE: Dell S/N SE help required - mothered - 05-08-2023
(05-08-2023, 08:57 AM)Atransient120 Wrote: Instead I’ve said I got rid of itWhat was their response?
RE: Dell S/N SE help required - Atransient120 - 05-08-2023
(05-08-2023, 10:46 AM)mothered Wrote:(05-08-2023, 08:57 AM)Atransient120 Wrote: Instead I’ve said I got rid of itWhat was their response?
Copy and pasted chat log below:
The agent said:
So in order to raise a replacement process you need to give the previous system back. We would not be able to proceed further.
To which I replied:
Is there a manager etc you can pass me on to? I can’t believe there is nothing you can do and the fact my aunt and uncle have lost out on (presumably) a lot of money and I’ve lost out on a laptop due to a fault with your product just seems totally unfair.
The agent got the case reviewed by a supervisor and now I’m at the current stage, where they have requested order I’d/invoice etc to prove ownership, as clearly I can’t provide them with pictures of the laptop or the laptop itself.
I said my auntie is in hospital (the person who supposedly gifted to me) so I will try, but no promises.
Thank you @motherred
RE: Dell S/N SE help required - mothered - 05-08-2023
(05-08-2023, 10:51 AM)Atransient120 Wrote:Sounds good so far.(05-08-2023, 10:46 AM)mothered Wrote:(05-08-2023, 08:57 AM)Atransient120 Wrote: Instead I’ve said I got rid of itWhat was their response?
Copy and pasted chat log below:
The agent said:
So in order to raise a replacement process you need to give the previous system back. We would not be able to proceed further.
To which I replied:
Is there a manager etc you can pass me on to? I can’t believe there is nothing you can do and the fact my aunt and uncle have lost out on (presumably) a lot of money and I’ve lost out on a laptop due to a fault with your product just seems totally unfair.
The agent got the case reviewed by a supervisor and now I’m at the current stage, where they have requested order I’d/invoice etc to prove ownership, as clearly I can’t provide them with pictures of the laptop or the laptop itself.
I said my auntie is in hospital (the person who supposedly gifted to me) so I will try, but no promises.
Do keep us updated with all developments.
RE: Dell S/N SE help required - Atransient120 - 05-08-2023
Thank you. I’m going to say I couldn’t get it off my auntie (being that she’s unwell in hospital) do you think that’s ok ? I fake a receipt?
Thank you @mothered will post back in a few days when I say I can’t get though to her!
RE: Dell S/N SE help required - Atransient120 - 05-08-2023
Agent has sent me a message saying:
Hi, I am (agent name) the case owner.
I hope you are feeling better.
I do not mean to rush you, but I have not heard from you. You could get back to us with an update so that we can proceed further.
Going to reply back saying hi, apologies but I have been trying to get though still to my aunt, obviously being that she is in hospital in struggling to.