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Company said we recieved an empty box - Printable Version

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Company said we recieved an empty box - gohox85172 - 04-11-2023

Shipped back a box with ice, box cut and all. They sent a message saying they got an empty box and couldnt refun the item.

What do I say now? I responded with "What do you mean, everything was sent as I was told"

RE: Company said we recieved an empty box - Seeeeee - 04-11-2023

Show them the receipt/mailing confirmation with the box weighing as it should at the time of drop off

RE: Company said we recieved an empty box - mothered - 04-11-2023

Quote:I responded with "What do you mean, everything was sent as I was told"
What was their response to that?

RE: Company said we recieved an empty box - ChanneledMs - 04-11-2023

(04-11-2023, 01:03 AM)gohox85172 Wrote: Shipped back a box with ice, box cut and all. They sent a message saying they got an empty box and couldnt refun the item.

What do I say now? I responded with "What do you mean, everything was sent as I was told"
What company was this?

RE: Company said we recieved an empty box - keneff - 04-11-2023

(04-11-2023, 01:03 AM)gohox85172 Wrote: Shipped back a box with ice, box cut and all. They sent a message saying they got an empty box and couldnt refun the item.

What do I say now? I responded with "What do you mean, everything was sent as I was told"

Name of the company, quick

RE: Company said we recieved an empty box - gohox85172 - 04-12-2023

(04-11-2023, 03:20 AM)mothered Wrote:
Quote:I responded with "What do you mean, everything was sent as I was told"
What was their response to that?

They sent a close up picture of the box, which was definetely not mine and looked padded inside, which mine was not. Rep said all they recieved was a empty box and paper. I never sent paper. Called UPS, they said there were no notes attached saying box was modified in transit. Talked to UPS support, not claims though, so not sure if claims can see more than basic reps can
I replied saying that isnt what I sent

RE: Company said we recieved an empty box - mothered - 04-12-2023

(04-12-2023, 12:08 AM)gohox85172 Wrote:
(04-11-2023, 03:20 AM)mothered Wrote:
Quote:I responded with "What do you mean, everything was sent as I was told"
What was their response to that?

They sent a close up picture of the box, which was definetely not mine and looked padded inside, which mine was not. Rep said all they recieved was a empty box and paper. I never sent paper. Called UPS, they said there were no notes attached saying box was modified in transit. Talked to UPS support, not claims though, so not sure if claims can see more than basic reps can
I replied saying that isnt what I sent
Please reply when you receive their response.

RE: Company said we recieved an empty box - gohox85172 - 04-12-2023

(04-12-2023, 02:44 AM)mothered Wrote:
(04-12-2023, 12:08 AM)gohox85172 Wrote:
(04-11-2023, 03:20 AM)mothered Wrote: What was their response to that?

They sent a close up picture of the box, which was definetely not mine and looked padded inside, which mine was not. Rep said all they recieved was a empty box and paper. I never sent paper. Called UPS, they said there were no notes attached saying box was modified in transit. Talked to UPS support, not claims though, so not sure if claims can see more than basic reps can
I replied saying that isnt what I sent
Please reply when you receive their response.

Is there anything I should be worried about? I mean after all, why is the inside of my box padded? What paper are they talking about?

RE: Company said we recieved an empty box - keneff - 04-12-2023

you failed miserably. Keep the item and take the loss

RE: Company said we recieved an empty box - Jhxxhdudjshd - 04-12-2023

(04-12-2023, 02:52 AM)gohox85172 Wrote:
(04-12-2023, 02:44 AM)mothered Wrote:
(04-12-2023, 12:08 AM)gohox85172 Wrote: They sent a close up picture of the box, which was definetely not mine and looked padded inside, which mine was not. Rep said all they recieved was a empty box and paper. I never sent paper. Called UPS, they said there were no notes attached saying box was modified in transit. Talked to UPS support, not claims though, so not sure if claims can see more than basic reps can
I replied saying that isnt what I sent
Please reply when you receive their response.

Is there anything I should be worried about? I mean after all, why is the inside of my box padded? What paper are they talking about?

Request them to send you a picture of the box with the label in view. I'm assuming your label will have some of your details or case number on it so you can confirm if it is your box or someone else's box.