(04-01-2023, 03:45 AM)Mohalol Wrote: So I'm SEing Razer but I don't know what's wrong with them these days they say they can't ship the device to my country cuz its not on their shipping list of countries and told me to contact the reseller and and get back to them if they refused to help, even though I SE'd them before and it worked fine. So I used the reseller real warranty against them:

3. Warranty Service Provider:
3.1 The product and workmanship warranty is provided by the guarantee company, namely
The manufacturer or its agent in the Country if it is not present,
It is subject to the manufacturer's policies described in the manual
The warranty of the product or the company's website
Manufacturer to obtain warranty and maintenance services, can
The customer may contact the warranty service provider directly to obtain a warranty
The required service according to the laws and regulations.
3.2 Warranty and maintenance services provided by the warranty service provider
It is not considered the responsibility of ****** **********, including the availability of spare parts
And repair time and quality of service, in addition to repair costs and all
Types of compensation and complaints. The customer can communicate directly with
The warranty service provider in the event of any complaint or claim.
**

So I stated that they can't help actually help and its the manufacturer responsibility. They said this:
Please note that we are not declining nor dishonoring the warranty of your device. As previously stated, ********** is not within our designated shipping area. As a result, we are unable to send or receive packages from that location. All the replacement of the defective device must be done by the reseller, which is ******.

However, since the reseller refused, claiming the replacement need to be done by Razer as the manufacturer, we will escalate this issue internally and find the best solution for you, our valued customer. Please give us 24-48 hours to get an update, and we will keep you posted.

And then this was the result of this warranty claim:

Thank you for your patience, we have just confirmed with the warranty team. please proceed to any ***** store close to you and submit this unit for warranty replacement.

Please also double-check that the store is the same as where the device was bought. If the reseller is unable to meet the requirement, please provide us with the store's address.

Street Address:
City:
State/Province:
Postal (Zip) Code:
Country:


I don't know what to do since this was The SN method I don't actually own the device. Any help?

(04-01-2023, 04:20 AM)Robbinhoodd Wrote:

(04-01-2023, 03:45 AM)Mohalol Wrote: So I'm SEing Razer but I don't know what's wrong with them these days they say they can't ship the device to my country cuz its not on their shipping list of countries and told me to contact the reseller and and get back to them if they refused to help, even though I SE'd them before and it worked fine. So I used the reseller real warranty against them:

3. Warranty Service Provider:
3.1 The product and workmanship warranty is provided by the guarantee company, namely
The manufacturer or its agent in the Country if it is not present,
It is subject to the manufacturer's policies described in the manual
The warranty of the product or the company's website
Manufacturer to obtain warranty and maintenance services, can
The customer may contact the warranty service provider directly to obtain a warranty
The required service according to the laws and regulations.
3.2 Warranty and maintenance services provided by the warranty service provider
It is not considered the responsibility of ****** **********, including the availability of spare parts
And repair time and quality of service, in addition to repair costs and all
Types of compensation and complaints. The customer can communicate directly with
The warranty service provider in the event of any complaint or claim.
**

So I stated that they can't help actually help and its the manufacturer responsibility. They said this:
Please note that we are not declining nor dishonoring the warranty of your device. As previously stated, ********** is not within our designated shipping area. As a result, we are unable to send or receive packages from that location. All the replacement of the defective device must be done by the reseller, which is ******.

However, since the reseller refused, claiming the replacement need to be done by Razer as the manufacturer, we will escalate this issue internally and find the best solution for you, our valued customer. Please give us 24-48 hours to get an update, and we will keep you posted.

And then this was the result of this warranty claim:

Thank you for your patience, we have just confirmed with the warranty team. please proceed to any ***** store close to you and submit this unit for warranty replacement.

Please also double-check that the store is the same as where the device was bought. If the reseller is unable to meet the requirement, please provide us with the store's address.

Street Address:
City:
State/Province:
Postal (Zip) Code:
Country:


I don't know what to do since this was The SN method I don't actually own the device. Any help?

You could triangle ship using a reshipper, shipping it to another country first and then shipping it to your country. It sucks, but I guess you got a bad spawn lol. Maybe you have friends or relatives who could receive it?

(04-02-2023, 10:44 AM)Mohalol Wrote:

(04-01-2023, 04:20 AM)Robbinhoodd Wrote:

(04-01-2023, 03:45 AM)Mohalol Wrote: So I'm SEing Razer but I don't know what's wrong with them these days they say they can't ship the device to my country cuz its not on their shipping list of countries and told me to contact the reseller and and get back to them if they refused to help, even though I SE'd them before and it worked fine. So I used the reseller real warranty against them:

3. Warranty Service Provider:
3.1 The product and workmanship warranty is provided by the guarantee company, namely
The manufacturer or its agent in the Country if it is not present,
It is subject to the manufacturer's policies described in the manual
The warranty of the product or the company's website
Manufacturer to obtain warranty and maintenance services, can
The customer may contact the warranty service provider directly to obtain a warranty
The required service according to the laws and regulations.
3.2 Warranty and maintenance services provided by the warranty service provider
It is not considered the responsibility of ****** **********, including the availability of spare parts
And repair time and quality of service, in addition to repair costs and all
Types of compensation and complaints. The customer can communicate directly with
The warranty service provider in the event of any complaint or claim.
**

So I stated that they can't help actually help and its the manufacturer responsibility. They said this:
Please note that we are not declining nor dishonoring the warranty of your device. As previously stated, ********** is not within our designated shipping area. As a result, we are unable to send or receive packages from that location. All the replacement of the defective device must be done by the reseller, which is ******.

However, since the reseller refused, claiming the replacement need to be done by Razer as the manufacturer, we will escalate this issue internally and find the best solution for you, our valued customer. Please give us 24-48 hours to get an update, and we will keep you posted.

And then this was the result of this warranty claim:

Thank you for your patience, we have just confirmed with the warranty team. please proceed to any ***** store close to you and submit this unit for warranty replacement.

Please also double-check that the store is the same as where the device was bought. If the reseller is unable to meet the requirement, please provide us with the store's address.

Street Address:
City:
State/Province:
Postal (Zip) Code:
Country:


I don't know what to do since this was The SN method I don't actually own the device. Any help?

You could triangle ship using a reshipper, shipping it to another country first and then shipping it to your country. It sucks, but I guess you got a bad spawn lol. Maybe you have friends or relatives who could receive it?

Lmao, yeah I tried using reshipping but they noticed that it's a reshipping address and declined to do that. I swear I remember a thread I read a while ago here, it was about a website where people offer their address as residential addresses that receives packages and then ship it your house but I can't seem to find that thread anymore.