(03-01-2023, 07:47 PM)siro_fr Wrote: I wanted to SE a GPU so i ordered it from my main account, and a PSU from another account. On Amazon, They were the exact same weight. However I received both today,
and the GPU package is 2.4 kg and the PSU is 1.2 kg.

Does that mean I can't do the Wrong Item Method ?
Do I buy another psu that is 2.4 kg ?

(03-01-2023, 07:47 PM)siro_fr Wrote: I wanted to SE a GPU so i ordered it from my main account, and a PSU from another account. On Amazon, They were the exact same weight. However I received both today,
and the GPU package is 2.4 kg and the PSU is 1.2 kg.

Does that mean I can't do the Wrong Item Method ?

(03-01-2023, 07:47 PM)siro_fr Wrote: Do I buy another psu that is 2.4 kg ?

(03-02-2023, 01:36 AM)mothered Wrote:

(03-01-2023, 07:47 PM)siro_fr Wrote: I wanted to SE a GPU so i ordered it from my main account, and a PSU from another account. On Amazon, They were the exact same weight. However I received both today,
and the GPU package is 2.4 kg and the PSU is 1.2 kg.

Does that mean I can't do the Wrong Item Method ?

The PSU Is half the weight of the GPU, so It's obviously a huge variance.

(03-01-2023, 07:47 PM)siro_fr Wrote: Do I buy another psu that is 2.4 kg ?

Find an Item from the same category that's as close as possible to 2.4kg.

(03-02-2023, 01:41 AM)siro_fr Wrote: I've ordered a pack of sheets that weight 2.5 kg? do you think that's enough ?

(03-02-2023, 01:41 AM)siro_fr Wrote: Oh and if you have any idea for the subsitute object from the same category, that'd be splendid !

(03-02-2023, 02:08 AM)mothered Wrote:

(03-02-2023, 01:41 AM)siro_fr Wrote: I've ordered a pack of sheets that weight 2.5 kg? do you think that's enough ?

A 100 gram variance Is fine.

(03-02-2023, 01:41 AM)siro_fr Wrote: Oh and if you have any idea for the subsitute object from the same category, that'd be splendid !

I don't have time to research It.

(03-02-2023, 08:07 AM)siro_fr Wrote: I've contacted AMazon through chat, and they're saying that the specialised department will contact me in the day

(03-02-2023, 10:36 AM)mothered Wrote:

(03-02-2023, 08:07 AM)siro_fr Wrote: I've contacted AMazon through chat, and they're saying that the specialised department will contact me in the day

When you receive their message, please reply with their exact response omitting sensitive details.

(03-02-2023, 11:00 AM)siro_fr Wrote:

(03-02-2023, 10:36 AM)mothered Wrote:

(03-02-2023, 08:07 AM)siro_fr Wrote: I've contacted AMazon through chat, and they're saying that the specialised department will contact me in the day

When you receive their message, please reply with their exact response omitting sensitive details.

"
Hello XXXX,

I am Hamza from Amazon customer service and I am happy to take care of your request.

I'm sorry to hear that you received a paper ream instead of MSI RTX 3070 TI Gaming X Trio 8G NVIDIA GeForce RTX 3070 Ti 8GB GDDR6X Graphics Card Gray. Since the correct item appears as delivered, we need a photo of the wrong item delivered by the carrier as well as a piece of paper (handwritten or typed) that must have the Amazon account holder's name and a date after or equal to March 2, 2023. The information must be visible in a single photo.

Once you have taken the above photo, please reply to fr-deliveryinvestigation@Amazon.fr with the order number (404-8930454-2541135) and attach the photo in .jpg or .pdf format.

Your photo must be submitted by March 17, 2023 to be considered. Once we receive your photo, we will usually respond within 3 days with the appropriate action to take regarding the order.

Please note that the email must come from the email address belonging to the account that placed this order.

Thank you for your understanding.

"

(03-02-2023, 11:00 AM)siro_fr Wrote:

(03-02-2023, 10:36 AM)mothered Wrote:

(03-02-2023, 08:07 AM)siro_fr Wrote: I've contacted AMazon through chat, and they're saying that the specialised department will contact me in the day

When you receive their message, please reply with their exact response omitting sensitive details.

"
Hello XXXX,

I am Hamza from Amazon customer service and I am happy to take care of your request.

I'm sorry to hear that you received a paper ream instead of MSI RTX 3070 TI Gaming X Trio 8G NVIDIA GeForce RTX 3070 Ti 8GB GDDR6X Graphics Card Gray. Since the correct item appears as delivered, we need a photo of the wrong item delivered by the carrier as well as a piece of paper (handwritten or typed) that must have the Amazon account holder's name and a date after or equal to March 2, 2023. The information must be visible in a single photo.

Once you have taken the above photo, please reply to fr-deliveryinvestigation@Amazon.fr with the order number (404-8930454-2541135) and attach the photo in .jpg or .pdf format.

Your photo must be submitted by March 17, 2023 to be considered. Once we receive your photo, we will usually respond within 3 days with the appropriate action to take regarding the order.

Please note that the email must come from the email address belonging to the account that placed this order.

Thank you for your understanding.

"

(03-02-2023, 11:00 AM)siro_fr Wrote: "
Hello XXXX,

I am Amazon customer service and I am happy to take care of your request.


"