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+--- Thread: Online Suit SE (/Thread-Online-Suit-SE)
Online Suit SE - mcpvperz - 02-11-2023
Bought a suit recently online and have contacted the store. They are saying that UPS has deemed it as delivered and I keep with the "it hasn't been delivered to me" story. They do not have a phone number to contact and I payed with PP. Since PP usually sides with tracking info on things, what would be the best way to go about getting a refund from them?
RE: Online Suit SE - IDontCareAboutIt - 02-12-2023
(02-11-2023, 10:18 PM)mcpvperz Wrote: Bought a suit recently online and have contacted the store. They are saying that UPS has deemed it as delivered and I keep with the "it hasn't been delivered to me" story. They do not have a phone number to contact and I payed with PP. Since PP usually sides with tracking info on things, what would be the best way to go about getting a refund from them?
Make up a story that your neighbour had it and legit return it and try another store. Or legit keep it and take the L.
RE: Online Suit SE - mothered - 02-12-2023
Quote:They are saying that UPS has deemed it as delivered and I keep with the "it hasn't been delivered to me" story.Describe the events of your SE, with emphasis on how the goods were received.
Quote:what would be the best way to go about getting a refund from them?Who's "Them"?
RE: Online Suit SE - mcpvperz - 02-12-2023
(02-12-2023, 01:56 AM)mothered Wrote:I get the suit via UPS, picture was taken (happens all the time, not worried). I contact them claiming DNA because I see nothing about non-arriving goods on their terms. They tell me that it was marked as delivered via email and that there's nothing they could do outside of contact local police. They do not have a phone # to call, or a retail location to return to. Since they will not budge, the next best step to take is for a PP refund. I have gone through 4-5 emails back and forth with them and there is no way to change this guys mind.Quote:They are saying that UPS has deemed it as delivered and I keep with the "it hasn't been delivered to me" story.Describe the events of your SE, with emphasis on how the goods were received.
Quote:what would be the best way to go about getting a refund from them?Who's "Them"?
RE: Online Suit SE - mothered - 02-13-2023
(02-12-2023, 06:42 PM)mcpvperz Wrote: I get the suit via UPS, picture was taken (happens all the time, not worried). I contact them claiming DNA because I see nothing about non-arriving goods on their terms. They tell me that it was marked as delivered via email and that there's nothing they could do outside of contact local police. They do not have a phone # to call, or a retail location to return to. Since they will not budge, the next best step to take is for a PP refund. I have gone through 4-5 emails back and forth with them and there is no way to change this guys mind.I understand who the carrier Is, but I'm asking which company are you SEing?
RE: Online Suit SE - mcpvperz - 02-13-2023
(02-13-2023, 01:57 AM)mothered Wrote: I understand who the carrier Is, but I'm asking which company are you SEing?Place called StudioSuits
RE: Online Suit SE - mothered - 02-13-2023
(02-13-2023, 02:50 PM)mcpvperz Wrote: Place called StudioSuitsI remember they were pretty relaxed a couple of years ago, but your experience suggests otherwise.
Have you requested an escalation at any point?
RE: Online Suit SE - mothered - 02-27-2023
@mcpvperz, what was the outcome?
RE: Online Suit SE - mcpvperz - 02-27-2023
(02-27-2023, 11:13 AM)mothered Wrote: @mcpvperz, what was the outcome?Still no word back. Email said they'd reach out to UPS a few times but never heard anything back. Emailed them afterwards and still nothing.
RE: Online Suit SE - mothered - 02-28-2023
(02-27-2023, 05:32 PM)mcpvperz Wrote:It's not good enough on their end.(02-27-2023, 11:13 AM)mothered Wrote: @mcpvperz, what was the outcome?Still no word back. Email said they'd reach out to UPS a few times but never heard anything back. Emailed them afterwards and still nothing.
Don't give In to their noncompliance - keep contacting them until the appropriate reply Is received.