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I have just begun the SE of a razer blade 15 using the SN method - Printable Version

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I have just begun the SE of a razer blade 15 using the SN method - Geoff - 01-17-2023

Yes you heard it, using my manupilative skills i managed to get the guy to give me the reciept and serial number.

Using those details i filed for a support ticket and wrote this:

Hello I am writing to you regarding a laptop that I purchased from a reseller on Facebook. In the beginning the laptop was working perfectly fine with no issues what so ever, but out of nowhere I started smelling a nasty smell that was coming out of the laptop. I turned the laptop around only to find that the battery was leaking  and a lot of it was has gotten on my table, so I immediately shut it off and disposed the faulty product because as you know battery acid is really dangerous and it was posing a hazardous risk to my living environment. When I contacted the reseller he gave the serial number of the laptop and told me to contact you for further assistance. I really hope you guys can help me.

I also provided them with the reciept

What do you guys think my chance of succeeding?
@mothered what do you think brother?
Hitting this SE would be legendary, does anyone have experience with it working out?

RE: I have just begun the SE of a razer blade 15 using the SN method - CreepyUncleLester12 - 01-17-2023

My only concern would be is if you have the laptop in hand already ( which you don’t ) why did you need to message the “ seller “ for the SN? Which would be displayed on the box, laptop and settings

RE: I have just begun the SE of a razer blade 15 using the SN method - Geoff - 01-17-2023

(01-17-2023, 10:46 PM)Ccg1998 Wrote: My only concern would be is if you have the laptop in hand already ( which you don’t ) why did you need to message the “ seller “ for the SN? Which would be displayed on the box, laptop and settings
I told them that I got rid of it immediately, to make seem more urgent. Also I didn't write that I asked the seller for the SN but wrote that when I messaged the reseller he gave me the SN and told me to contact them.

RE: I have just begun the SE of a razer blade 15 using the SN method - Geoff - 01-18-2023

Give me assistance my brothers

RE: I have just begun the SE of a razer blade 15 using the SN method - Buddhism - 01-18-2023

-------------------------

RE: I have just begun the SE of a razer blade 15 using the SN method - mothered - 01-18-2023

You've put together and executed a well formulated strategy.

You're going through Razer Itself, yes?

RE: I have just begun the SE of a razer blade 15 using the SN method - Geoff - 01-18-2023

[/quote]
(01-18-2023, 02:06 AM)mothered Wrote: You've put together and executed a well formulated strategy.

You're going through Razer Itself, yes?
Hello

Thank you for contacting Razer Technical Support. My name is and I will be assisting you with the bloated battery issue.


Phone no:
Country of Residence:
Serial no:

Based on what have you described during submitting this ticket, you are having an issue with the battery swelling until the chemical from the battery leaked, am I right?

If I understand the issue above correctly, there are a few additional information that we would like to gather from our end, and it will help us a lot to find the possible root cause of the issue. Could you please help me to answer the following probing questions?

1. When did the issue happen? You may provide us with a date and time.
2. Did you dispose only the battery or the entire laptop?
3. If the laptop still in your possession, can it still be powered on, using the power adapter?
4. When the issue happened, does the laptop connected to the power adapter (charging)?
5. If the answer to the question (4) is yes, did the power adapter connect directly to the power outlet or power extension socket?
6. If the answer to the question (5) is connected to the power extension socket, what are the other electrical compliance devices that were connected at the same time?
7. What are the devices that were connected to the laptop during the incident? Such as mouse, keyboard, external monitor, power adapter, etc.
8. Did the incident cause injury or damage to yourself or personal belongings? If yes, may I have the image showing the damage and injury.
9. Where was the location of the incident? For example, your home, school, work place, etc.
10. If the laptop is still in your possession, could you please provide us with the image showing the laptop’s condition from different angles?

Last but not least, I would also like to require the information below for my preparation of the next course of action for this case.

Street Address:
City:
State/Province:
Postal (Zip) Code:
Country:
He sent me this
(01-18-2023, 01:49 AM)Buddhism Wrote:
(01-18-2023, 12:51 AM)Geoff Wrote: Give me assistance my brothers


Have they replied or are you waiting on a reply? Need to know what they say first
They did reply look at what they said

RE: I have just begun the SE of a razer blade 15 using the SN method - mothered - 01-18-2023

(01-18-2023, 09:12 AM)Geoff Wrote: Hello

Thank you for contacting Razer Technical Support. My name is  and I will be assisting you with the  bloated battery issue.


Phone no:
Country of Residence:
Serial no:

Based on what have you described during submitting this ticket, you are having an issue with the battery swelling until the chemical from the battery leaked, am I right?

If I understand the issue above correctly, there are a few additional information that we would like to gather from our end, and it will help us a lot to find the possible root cause of the issue. Could you please help me to answer the following probing questions?

1. When did the issue happen? You may provide us with a date and time.
2. Did you dispose only the battery or the entire laptop?
3. If the laptop still in your possession, can it still be powered on, using the power adapter?
4. When the issue happened, does the laptop connected to the power adapter (charging)?
5. If the answer to the question (4) is yes, did the power adapter connect directly to the power outlet or power extension socket?
6. If the answer to the question (5) is connected to the power extension socket, what are the other electrical compliance devices that were connected at the same time?
7. What are the devices that were connected to the laptop during the incident? Such as mouse, keyboard, external monitor, power adapter, etc.
8. Did the incident cause injury or damage to yourself or personal belongings? If yes, may I have the image showing the damage and injury.
9. Where was the location of the incident? For example, your home, school, work place, etc.
10. If the laptop is still in your possession, could you please provide us with the image showing the laptop’s condition from different angles?

Last but not least, I would also like to require the information below for my preparation of the next course of action for this case.

Street Address:
City:
State/Province:
Postal (Zip) Code:
Country:
Did you complete the form?

RE: I have just begun the SE of a razer blade 15 using the SN method - Geoff - 01-18-2023

(01-18-2023, 10:27 AM)mothered Wrote:
(01-18-2023, 09:12 AM)Geoff Wrote: Hello

Thank you for contacting Razer Technical Support. My name is  and I will be assisting you with the  bloated battery issue.


Phone no:
Country of Residence:
Serial no:

Based on what have you described during submitting this ticket, you are having an issue with the battery swelling until the chemical from the battery leaked, am I right?

If I understand the issue above correctly, there are a few additional information that we would like to gather from our end, and it will help us a lot to find the possible root cause of the issue. Could you please help me to answer the following probing questions?

1. When did the issue happen? You may provide us with a date and time.
2. Did you dispose only the battery or the entire laptop?
3. If the laptop still in your possession, can it still be powered on, using the power adapter?
4. When the issue happened, does the laptop connected to the power adapter (charging)?
5. If the answer to the question (4) is yes, did the power adapter connect directly to the power outlet or power extension socket?
6. If the answer to the question (5) is connected to the power extension socket, what are the other electrical compliance devices that were connected at the same time?
7. What are the devices that were connected to the laptop during the incident? Such as mouse, keyboard, external monitor, power adapter, etc.
8. Did the incident cause injury or damage to yourself or personal belongings? If yes, may I have the image showing the damage and injury.
9. Where was the location of the incident? For example, your home, school, work place, etc.
10. If the laptop is still in your possession, could you please provide us with the image showing the laptop’s condition from different angles?

Last but not least, I would also like to require the information below for my preparation of the next course of action for this case.

Street Address:
City:
State/Province:
Postal (Zip) Code:
Country:
Did you complete the form?
Yes I did, do you think this is a good sign? In my eyes it feels like I have gotten in their pockets and passed the suspicion phase. Also i have eczema on my arms and hands which sometimes look like burn marks, I took pictures of it and claimed that I was injured by the leakage. So if they really press for pictures of the damaged laptop I will just use the corrupted method. What do you think

RE: I have just begun the SE of a razer blade 15 using the SN method - papken - 01-18-2023

can you keep this updated? I'm about to do similar thing with HP, wanna see if you succeed there. thanks and good luck!