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+--- Thread: Twist on traditional methods (dell, hp,lenovo) (/Thread-Twist-on-traditional-methods-dell-hp-lenovo)
Twist on traditional methods (dell, hp,lenovo) - Ninjavanish123 - 11-27-2022
So I was looking back at the methods used for claiming warrenty on laptops like faulty item could be the battery it caught fire and such and they must of heard it a thousand times already these companies however these methods are all past tense. Why not try these in the present. For example let's go with the laptop caught on fire why don't we try that but it actually caught on fire while doing troubleshooting with the tech on the phone. Get panicked that you got to grab it literally make it sound like you are throwing the laptop outside because it's on fire. Hell set off your smoke alarm while on the phone to them aswell. If the purpose of SE is to make them think it's a legit claim. I'm going to believe that it's happening if all that's in the background rather then someone ringing up saying my laptop was on fire yesterday.
Opinions?
RE: Twist on traditional methods (dell, hp,lenovo) - Ordnael92 - 11-29-2022
Many SEers claim an item caught fire "in the past" because they also wish to say they tossed it away for health and safety concerns.
If they were to claim it's catching on fire right during the call, many companies would tell you to keep the item and ship it back to them.
RE: Twist on traditional methods (dell, hp,lenovo) - Jwilsa - 11-29-2022
This sounds funny as hell, who knows if it would actually increase odds though. Maybe they will play back recording?
RE: Twist on traditional methods (dell, hp,lenovo) - Ninjavanish123 - 11-29-2022
The point is if a product has caught fire even companies know that you wouldn't keep it in the house because of health and safety and you couldn't send it anyways due to the risk of battery leak. But atheist the rep was listening in while it happened if you get what I mean.
RE: Twist on traditional methods (dell, hp,lenovo) - mothered - 11-29-2022
(11-29-2022, 09:59 AM)Ordnael92 Wrote: Many SEers claim an item caught fire "in the past" because they also wish to say they tossed it away for health and safety concerns.^ This.
If they were to claim it's catching on fire right during the call, many companies would tell you to keep the item and ship it back to them.
If It's done In real time and disposed of, they'll tell you to Immediately retrieve It.
RE: Twist on traditional methods (dell, hp,lenovo) - Ordnael92 - 11-29-2022
(11-29-2022, 10:26 AM)Ninjavanish123 Wrote: The point is if a product has caught fire even companies know that you wouldn't keep it in the house because of health and safety and you couldn't send it anyways due to the risk of battery leak.Some companies can have special pickup services come grab the dangerous device from you, thus they don't give a damn about you worrying about battery leaks or whatever.
For instance, I've had a Dyson rep tell me "instead of tossing the motor away, you should've put it outside and wait for our courier to come and pick it up".
RE: Twist on traditional methods (dell, hp,lenovo) - Ninjavanish123 - 11-29-2022
(11-29-2022, 11:31 AM)mothered Wrote:Maybe so however with photoshop, companies like lenovo are legally liable for any damage to a property because of a defective product.(11-29-2022, 09:59 AM)Ordnael92 Wrote: Many SEers claim an item caught fire "in the past" because they also wish to say they tossed it away for health and safety concerns.^ This.
If they were to claim it's catching on fire right during the call, many companies would tell you to keep the item and ship it back to them.
If It's done In real time and disposed of, they'll tell you to Immediately retrieve It.
RE: Twist on traditional methods (dell, hp,lenovo) - mothered - 11-29-2022
(11-29-2022, 11:38 AM)Ninjavanish123 Wrote: companies like lenovo are legally liable for any damage to a property because of a defective product.Where does It state that?
RE: Twist on traditional methods (dell, hp,lenovo) - Ninjavanish123 - 11-29-2022
Limitation of Liability
Lenovo is responsible for loss or damage to your product only while it is in the Service Provider's possession or in transit, if the Service Provider is responsible for the transportation.
Neither Lenovo nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH
HEREIN, SHALL LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR
DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR
ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF LENOVO, ITS AFFILIATESS, SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH LENOVO IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.