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+--- Thread: YZY SPLY DNA Help (/Thread-YZY-SPLY-DNA-Help)
YZY SPLY DNA Help - vori23 - 08-21-2022
Fiction:
So I have been attempting DNA with yeezy supply, and essentially after their “investigation” they stated: We received an update from Fedex that this claims … were not honored. And after further investigation FEDEX received verbal confirmation that the recipient has received the package.
After this I replied asking for photographic evidence and an escalation to which they replied: Based on the tracking information … it was delivered to the address on file and according to FedEx, they have received a verbal confirmation that the package has received when they initiated an investigation.
Since the carrier confirmed that the package was received, we are unable to issue a refund since the package was not tagged as lost.
FedEx also seems to have left me a voice message telling me to start a lost package claim or something like that. I’m not sure what the next move here is.
RE: YZY SPLY DNA Help - K03NT3S31N - 08-21-2022
Do exactly this. Starte the lost package claim and see the outcome. Anyone could have stole your package, the "verbal confirmation" is pure non-sense and no evidence at all.
RE: YZY SPLY DNA Help - mothered - 08-22-2022
Quote: And after further investigation FEDEX received verbal confirmation that the recipient has received the package.Did you speak with FedEx at any point about the delivery?
RE: YZY SPLY DNA Help - vori23 - 08-22-2022
Absolutely not.
They have once again responded with this:
We understand your frustrations and disappointments for not receiving your order. This is not the type of service we wish to create for any of our customers.
According to FedEx, one of the possible reasons why the claim is being denied is because both parties involved with FedEx and the driver agreed that your package was successfully delivered to the right location. In addition to that, the shipment doesn't have a signature required.
There are instances that the carrier will leave the package in the safest location near the front door or leave it to a neighbor. If you live in an apartment complex, we suggest contacting the leasing office to see if they are holding your package. Some packages do not fit in the mailboxes, so carriers will often leave the parcels at the managers' office for safekeeping. Please check the attached file for proof of delivery.
If you feel that your package has been stolen, you can contact your local law enforcement to continue with the investigation.
We understand how frustrating it is to not receive your order. We hope it won't happen again next time. To avoid inconvenience, please visit the FedEx delivery manager. You can set up all of your delivery preferences including signature service, hold for secure pick up, and receive delivery alerts on the status of your package. We recommend signing up for this service to avoid future delivery issues on all of your future orders. https://www.fedex.com/en-us/delivery-manager.html
Again, we are sorry for the inconvenience this may have caused you. If there is anything else we can assist you with, please contact us back.
Thank you for choosing Yeezy Supply! Stay safe!
RE: YZY SPLY DNA Help - mothered - 08-23-2022
(08-22-2022, 04:25 PM)vori23 Wrote: Absolutely not.In that case, tell them to provide conclusive evidence In support of their claim below.
Quote:FEDEX received verbal confirmation that the recipient has received the package.
RE: YZY SPLY DNA Help - vori23 - 08-25-2022
(08-22-2022, 05:45 AM)mothered Wrote:Quote: And after further investigation FEDEX received verbal confirmation that the recipient has received the package.Did you speak with FedEx at any point about the delivery?
(08-23-2022, 03:57 AM)mothered Wrote:I asked them multiple times, but they just send the same vague email back every time. I also started a fedex claim which also got denied. Not sure where to go from here.(08-22-2022, 04:25 PM)vori23 Wrote: Absolutely not.In that case, tell them to provide conclusive evidence In support of their claim below.
Quote:FEDEX received verbal confirmation that the recipient has received the package.
RE: YZY SPLY DNA Help - mothered - 08-25-2022
(08-25-2022, 12:57 AM)vori23 Wrote:Ridiculous to say the least.(08-22-2022, 05:45 AM)mothered Wrote:Quote: And after further investigation FEDEX received verbal confirmation that the recipient has received the package.Did you speak with FedEx at any point about the delivery?
(08-23-2022, 03:57 AM)mothered Wrote:I asked them multiple times, but they just send the same vague email back every time. I also started a fedex claim which also got denied. Not sure where to go from here.(08-22-2022, 04:25 PM)vori23 Wrote: Absolutely not.In that case, tell them to provide conclusive evidence In support of their claim below.
Quote:FEDEX received verbal confirmation that the recipient has received the package.
Re-escalate the claim and request all Issues be addressed.