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+--- Thread: Allbeauty (/Thread-Allbeauty)
Allbeauty - stevenadams2323 - 08-20-2022
They are telling me the delivery was completed after a Royal Mail investigation when the only proof was the item on my doorstep.
They said they can’t process a refund as it has been delivered.
Going to fucking go mad at them.
They making me go dispute it with the bank. Cant be fucked for it
RE: Allbeauty - mothered - 08-20-2022
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: They are telling me the delivery was completed after a Royal Mail investigation when the only proof was the item on my doorstep.It proves your "address" received It, not "you".
They're at fault for not ensuring It was personally accepted by you or a household member.
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: They said they can’t process a refund as it has been delivered.There's a big difference between delivered and person-to-person confirmation.
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: Going to fucking go mad at them.And rightly so.
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: They making me go dispute it with the bank. Cant be fucked for itThey shouldn't be suggesting It.
It's entirely your choice, not theirs.
RE: Allbeauty - stevenadams2323 - 08-20-2022
really pissing me off. they saying dispute it with clearpay and we will have an investigation. They are saying the damn delivery had the gps and a picture of it on the doorstep. They are proving stupid as hell and not like other companies, what u think i should do?
(08-20-2022, 12:24 PM)mothered Wrote:(08-20-2022, 11:58 AM)stevenadams2323 Wrote: They are telling me the delivery was completed after a Royal Mail investigation when the only proof was the item on my doorstep.It proves your "address" received It, not "you".
They're at fault for not ensuring It was personally accepted by you or a household member.
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: They said they can’t process a refund as it has been delivered.There's a big difference between delivered and person-to-person confirmation.
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: Going to fucking go mad at them.And rightly so.
(08-20-2022, 11:58 AM)stevenadams2323 Wrote: They making me go dispute it with the bank. Cant be fucked for itThey shouldn't be suggesting It.
It's entirely your choice, not theirs.
Wrote a lengthy email claiming my consumer rights. Gling to pester the fuck out of them. Honestly hope they burn.
Clearpay doesn’t allow you to dispute until 7 days after. There’s no way he was telling me a GPS and a picture of a box on my doorstep is a ‘completed delivery’ regardless of their garbage investigation with Royal Mail.
RE: Allbeauty - mothered - 08-20-2022
(08-20-2022, 12:24 PM)stevenadams2323 Wrote: There’s no way he was telling me a GPS and a picture of a box on my doorstep is a ‘completed delivery’Correct.
A completed delivery Is when you have accepted the package, not your doorstep. Tell them to provide evidence of the package personally handed to you, and you'll be more than happy to settle the claim. Obviously, they cannot fulfil your request.
RE: Allbeauty - stevenadams2323 - 08-20-2022
(08-20-2022, 12:44 PM)mothered Wrote:(08-20-2022, 12:24 PM)stevenadams2323 Wrote: There’s no way he was telling me a GPS and a picture of a box on my doorstep is a ‘completed delivery’Correct.
A completed delivery Is when you have accepted the package, not your doorstep. Tell them to provide evidence of the package personally handed to you, and you'll be more than happy to settle the claim. Obviously, they cannot fulfil your request.
im worried the dispute will end the same way. im awaiting their response.
RE: Allbeauty - mothered - 08-20-2022
(08-20-2022, 12:45 PM)stevenadams2323 Wrote: im worried the dispute will end the same way. im awaiting their response.Try not to draw conclusions.
Take It one step at a time.