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Currys empty box method repercussion - Printable Version

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Currys empty box method repercussion - Mobdeep - 08-14-2022

I SE’d an apple watch from currys a couple of months ago using empty box method and i woke up to this email this morning, its not good at all..

Proof link: https://ibb.co/1TnmfDM

Im not too sure how to handle this situation as i dont want to pay back the £375

Any help guys ?

RE: Currys empty box method repercussion - mothered - 08-14-2022

When the claim (for the EB) was finalized In your favour, what was the "exact" reply from Currys?

RE: Currys empty box method repercussion - ABC157PLM - 08-14-2022

(08-14-2022, 09:23 AM)Mobdeep Wrote: I SE’d an apple watch from currys a couple of months ago using empty box method and i woke up to this email this morning, its not good at all..

Proof link: https://ibb.co/1TnmfDM

Im not too sure how to handle this situation as i dont want to pay back the £375

Any help guys ?

Curry's are impossible. Did PEB months ago and they wouldnt take it. FTID or LIT through Paypal can work but if not you'll have to charge back.

RE: Currys empty box method repercussion - Mobdeep - 08-14-2022

(08-14-2022, 09:59 AM)mothered Wrote: When the claim (for the EB) was finalized In your favour, what was the "exact" reply from Currys?

@mothered

This was exactly what was said:

https://ibb.co/NmHkL8r
(08-14-2022, 10:30 AM)ABC157PLM Wrote:
(08-14-2022, 09:23 AM)Mobdeep Wrote: I SE’d an apple watch from currys a couple of months ago using empty box method and i woke up to this email this morning, its not good at all..

Proof link: https://ibb.co/1TnmfDM

Im not too sure how to handle this situation as i dont want to pay back the £375

Any help guys ?

Curry's are impossible. Did PEB months ago and they wouldnt take it. FTID or LIT through Paypal can work but if not you'll have to charge back.



Ahhh, charge back is kind of impossible for me now as i SE’d this about march time which is over 120 days which means its over chargeback time. But i dont understand why would they refund me then 6 months down the line tell me nah you aint getting your refund ?
@mothered

Thats another thing i was sent below in regards to my refund process

https://ibb.co/5xkmhYV
…….. …….. …….. …….. …….. …….. ……..

RE: Currys empty box method repercussion - mothered - 08-14-2022

(08-14-2022, 12:56 PM)Mobdeep Wrote: This was exactly what was said:

https://ibb.co/NmHkL8r
^ The refund confirmation Is dated March 23rd, but you've said In your opening post that you SEd them a couple of months ago.

(08-14-2022, 09:23 AM)Mobdeep Wrote: I SE’d an apple watch from currys a couple of months ago using empty box method and i woke up to this email this morning, its not good at all..

Proof link: https://ibb.co/1TnmfDM
^ That's dated July 25th, which was 3 weeks ago, but you've received It this morning?

(08-14-2022, 12:56 PM)Mobdeep Wrote: Thats another thing i was sent below in regards to my refund process

https://ibb.co/5xkmhYV
^ It's dated March 11th? How does It relate to your claim for missing goods?

I'm just trying to piece everything together - the details are not adding up.

RE: Currys empty box method repercussion - BetterThings2 - 08-14-2022

(08-14-2022, 04:29 PM)mothered Wrote:
(08-14-2022, 12:56 PM)Mobdeep Wrote: This was exactly what was said:

https://ibb.co/NmHkL8r
^ The refund confirmation Is dated March 23rd, but you've said In your opening post that you SEd them a couple of months ago. 

(08-14-2022, 09:23 AM)Mobdeep Wrote: I SE’d an apple watch from currys a couple of months ago using empty box method and i woke up to this email this morning, its not good at all..

Proof link: https://ibb.co/1TnmfDM
^ That's dated July 25th, which was 3 weeks ago, but you've received It this morning?

(08-14-2022, 12:56 PM)Mobdeep Wrote: Thats another thing i was sent below in regards to my refund process

https://ibb.co/5xkmhYV
^ It's dated March 11th? How does It relate to your claim for missing goods?

I'm just trying to piece everything together - the details are not adding up.
Same thing I was thinking. Dates don't line up at all. Then he had a parcel return recieved message which shouldn't even be a thing with the eb method. Lastly, rebills usually happen when said company is expecting you to send something back, and if the OP really did use the eb method, I don't see how the company has any ground to reverse the claim unless they had xray vision to look through the package months after he was refunded. Maybe the OP could clarify what the company is doing.

RE: Currys empty box method repercussion - mothered - 08-14-2022

(08-14-2022, 04:55 PM)BetterThings2 Wrote: Same thing I was thinking.  Dates don't line up at all.  Then he had a parcel return recieved message which shouldn't even be a thing with the eb method.  Lastly, rebills usually happen when said company is expecting you to send something back, and if the OP really did use the eb method, I don't see how the company has any ground to reverse the claim unless they had xray vision to look through the package months after he was refunded.  Maybe the OP could clarify what the company is doing.
I totally agree with all the above.

In order to provide assistance, the OP must clearly clarify every event and timing.

RE: Currys empty box method repercussion - Mobdeep - 08-14-2022

(08-14-2022, 05:07 PM)mothered Wrote:
(08-14-2022, 04:55 PM)BetterThings2 Wrote: Same thing I was thinking.  Dates don't line up at all.  Then he had a parcel return recieved message which shouldn't even be a thing with the eb method.  Lastly, rebills usually happen when said company is expecting you to send something back, and if the OP really did use the eb method, I don't see how the company has any ground to reverse the claim unless they had xray vision to look through the package months after he was refunded.  Maybe the OP could clarify what the company is doing.
I totally agree with all the above.

In order to provide assistance, the OP must clearly clarify every event and timing.




Okay, ill explain everything top to bottom.


March, i ordered an apple watch series 7 from currys, i received it and i told them there were missing contents, they then said that i should return the rest of the package in order to receive a refund. In this case i decided to return the rest of the parcel. They had then gone ahead and refunded me and it was a successful SE as the item had been secured and the rest of the parcel which had unnecessary contents was sent back.

Then i just realised that they have been trying to contact me for the past few months in regards to claiming i owe them money because the parcel i returned didnt include the watch, but why would it include the watch if i was getting a refund on the basis that the watch wasnt in the parcel when returned but everything else which i originally received was?

Does that make sense? I hope it does. So simply put they told me to send back the parcel with no watch in it to receive my refund, and now they are saying the parcel had to have the watch in it which is impossible because technically i never received the watch inside of the parcel in the first place. And either way why would they contact me 3 months after the SE to tell me this? Shouldnt this have been raised alot earlier if it was a problem? Quite possibly when the return had actually arrived to them?

So now they are claiming legal actions if i dont provide the full amount back but why should i be paying for “ an incomplete parcel”.

Technically the SE method was missing parts of parcel not full EB method.

@mothered
@BetterThings2
@ABC157PLM

RE: Currys empty box method repercussion - Mobdeep - 08-15-2022

@mothered also forgot to mention, this SE was done with 2 other accounts to different locations and i havent had this issue with those.

RE: Currys empty box method repercussion - mothered - 08-15-2022

(08-14-2022, 07:49 PM)Mobdeep Wrote: i decided to return the rest of the parcel. They had then gone ahead and refunded me and it was a successful SE

they have been trying to contact me for the past few months in regards to claiming i owe them money because the parcel i returned didnt include the watch
It makes no sense at all.

They've refunded you due to a missing watch, yet they're stating you didn't return the watch with the package/box. Surely they can't be serious. Anyone with logic, common sense and half a brain would see this as complete nonsense, because that's precisely what It Is.

Ask them to thoroughly explain themselves.

(08-14-2022, 07:49 PM)Mobdeep Wrote: So now they are claiming legal actions if i dont provide the full amount back but why should i be paying for “ an incomplete parcel”.
My goodness.

You don't have the full amount - they've refunded the missing watch.