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+--- Thread: Logitech SE (/Thread-Logitech-SE--163398)
Logitech SE - Vola - 06-18-2022
Hey, so today I tried doing the serial number method on Logitech.
I tried getting the Logitech g pro x superlight
Everything went well I gave them a fake amazon receipt, a denial letter, and an sn that I found on eBay.
And this is what they said
[b]Dear XY,
Thank you for your response and for providing the information requested. We have started the process for a warranty replacement for your PRO X SUPERLIGHT Wireless Gaming Mouse! From here the request will go through a final approval process which can take up to 72 hours for review. Once the order has been fully approved and shipped, you will receive an automatic e-mail notification with a tracking number so you can know when the new device will arrive. We highly recommend keeping the defective product in your possession until you receive the new one.
In case the replacement request is rejected for any reason, I will notify you as soon as possible so we can take the following steps needed to get you back up and running.
Please don't hesitate to let me know if you need anything else in the meantime.
For future reference, your ticket number for this issue is XYZ and you can reference it should you have any further questions regarding this case.
Do you think I'm in the clear and will get the mouse?
RE: Logitech SE - rickroll12 - 06-18-2022
Impossible to tell right now. It sounds likely but you just have to wait
RE: Logitech SE - mothered - 06-18-2022
Quote:I gave them a fake amazon receiptHopefully they don't cross-check the receipt for verification purposes.
Quote:Do you think I'm in the clear and will get the mouse?The replacement Is pending on the process below.
Quote:From here the request will go through a final approval process which can take up to 72 hours for review.
RE: Logitech SE - ItsAras - 06-18-2022
When you get this reply, it's usually a successful SE but they check and verify the amazon receipts.
RE: Logitech SE - mothered - 06-18-2022
(06-18-2022, 09:46 AM)ItsAras Wrote: but they check and verify the amazon receipts.^
Logic has It, they request the POP for a reason, and not just for the sake of It. As per my previous post, fingers crossed they disregard It.
RE: Logitech SE - Vola - 06-18-2022
I will update yall when I get an email from them.
RE: Logitech SE - mothered - 06-18-2022
(06-18-2022, 03:28 PM)Vola Wrote: I will update yall when I get an email from them.Please do.
I'll periodically check this thread for the latest developments.
RE: Logitech SE - Vola - 06-20-2022
New update got this in my email today how should i continue?
”Thank you for getting back to us and I do apologize for the inconvenience and delay as we are currently having higher level of email requests.
Mar we please ask you to attach a video demonstrating the fault and locate the Serial Number on your device (check USB Dongle compartment) together with your ticket number "XYZ" handwritten on a piece of paper then show it at the start/end of the video (pause for at least 3-5 seconds showing the numbers).
If the file is too large to be attached, please upload on Google Drive’
RE: Logitech SE - Fagottino89 - 06-20-2022
(06-20-2022, 08:45 AM)Vola Wrote: New update got this in my email today how should i continue?
”Thank you for getting back to us and I do apologize for the inconvenience and delay as we are currently having higher level of email requests.
Mar we please ask you to attach a video demonstrating the fault and locate the Serial Number on your device (check USB Dongle compartment) together with your ticket number "XYZ" handwritten on a piece of paper then show it at the start/end of the video (pause for at least 3-5 seconds showing the numbers).
If the file is too large to be attached, please upload on Google Drive’
Unless you have the mouse and you can make the video, send them corrupted files. It will be a lengthy process, but it may succeed if you keep being adamant!
RE: Logitech SE - mothered - 06-21-2022
(06-20-2022, 08:45 AM)Vola Wrote: New update got this in my email today how should i continue?Use the corrupted video method.
”Thank you for getting back to us and I do apologize for the inconvenience and delay as we are currently having higher level of email requests.
Mar we please ask you to attach a video demonstrating the fault and locate the Serial Number on your device (check USB Dongle compartment) together with your ticket number "XYZ" handwritten on a piece of paper then show it at the start/end of the video (pause for at least 3-5 seconds showing the numbers).
If the file is too large to be attached, please upload on Google Drive’
Refer to my blog on how to effectively apply It.