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+--- Thread: Amazon delivered wrong item. (/Thread-Amazon-delivered-wrong-item)
Amazon delivered wrong item. - ShubhamS11 - 05-21-2022
Hey guys, need a little help. THIS WAS NOT AN SE AT ALL.
I did alot of SE's from my AZ account. Then received mail from ofm...after which i stopped. Last SE was in last week of Feb'2022.
After that i was using my account for personal & legit purchases.
I bought a Mech-keyboard XPG Summoner, from amazon 5days ago which was delivered today. To the least of my expectations, amazon delivered USED RAZOR Black Widow Board Inside XPG Summoner's Packing, from what i can guess i t was probably SWITCHROOO-Returned by someone else before me since the XPG's box has 2 extra label's on it. 1 badly torn & other one had another white paper sticked on to it to hide the previous label under it.
I went to customer support, shared pictures & heard the worst from worst ever support till now. Rep said in last one year i've taken a lot of refunds & my account has continued issues on it, and that he is starting an investigation(and that i have to contact them after 3days) for this particular order( + they will go legal against guilty parties), the previous refund's i've taken & also "investigation" ON MY ACCOUNT. I'm not sure what all they can find but i'm legit scared.
Additional Info: I just did the math, in past 1 year I've SE'd them almost about $1500 worth in INR. Any other refunds apart from the mentioned value were legit returns!
Any inputs from experience holder(s) here that what all could happen?
@mothered Will they accept my this particular return/replacement/refund(Or I'll have to bear the loss here), it was a legit order for my home use at 1st but accidently i got into this mess, any sort of help or inputs please?
I'm legit scared this time as *Already mailed to Jeff on both his Mail-ID available in public domain.*
What all things right or wrong can go? Will they ban me? Will they take this return? What if they reject or refuse my return request?
RE: Amazon delivered wrong item. - Defeat - 05-21-2022
They might refuse on the basis you've scammed them before. It sucks but it's part of it.
RE: Amazon delivered wrong item. - mothered - 05-21-2022
Quote:To the least of my expectations, amazon delivered USED RAZOR Black Widow Board Inside XPG Summoner's Packing, from what i can guess i t was probably SWITCHROOO-Returned by someone else before me since the XPG's box has 2 extra label's on it. 1 badly torn & other one had another white paper sticked on to it to hide the previous label under it.Tell the representative to liaise with the accounts department, and check who It was previously Invoiced to.
Their findings will support your claim of receiving a different Item to the original order.
Quote:Rep said in last one year i've taken a lot of refunds & my account has continued issues on itIf that's the case, they would've already brought It to your attention.
Quote:they will go legal against guilty partiesWhat was their "exact" response?
Quote:Will they accept my this particular return/replacement/refundThere's no reason not to.
RE: Amazon delivered wrong item. - ShubhamS11 - 05-21-2022
(05-21-2022, 04:22 PM)mothered Wrote:Hopefully they accept my this return, next time i will open & examine the package before taking the delivery from AZ's Delivery Agent here!Quote:To the least of my expectations, amazon delivered USED RAZOR Black Widow Board Inside XPG Summoner's Packing, from what i can guess i t was probably SWITCHROOO-Returned by someone else before me since the XPG's box has 2 extra label's on it. 1 badly torn & other one had another white paper sticked on to it to hide the previous label under it.Tell the representative to liaise with the accounts department, and check who It was previously Invoiced to.
Their findings will support your claim of receiving a different Item to the original order.
Quote:Rep said in last one year i've taken a lot of refunds & my account has continued issues on itIf that's the case, they would've already brought It to your attention.
Quote:they will go legal against guilty partiesWhat was their "exact" response?
THEIR EXACT RESPONSE WAS IN HINDI, AS I HAD SELECTED HINDI LANGUAGE BEFORE CALLING, SO I'm translating the whole convo over the phone call here for you:
Rep: Hey this XYZ(i dont remember his name)I'm from amazon senior team how may i help you today?
Me: Hey actually i received different item on my order that was delivered to me today.
Rep: OHH YOU GOT DIFFERENT COMPANY's KEYBOARD?
Me: No, i received amazon's giant packet, inside which XPG SUMMONER's BOX was there but Inside that box THERE WAS RAZOR's USED BLACK WIDOW KEYBOARD.
Rep: Let me check & pull out some details to help you out better.
IN LESS THAN A MINUTE CALL IS RESUMED
Rep: Sir, you are continously having issue in this account of yours apart from consumable items, phone recharge, amazon pay balance load up & loan EMI payment(actually I use amazon's app & channel to pay my loan's EMI) most of the physical order placed on your account have been returned for refund, *REP STARTS TO SHOUT LIKE DOG ON PHONE CALL* can you please explain why are you taking so many refunds? We have all the proofs & we will take LEGAL ACTION TOO AGAINST THE GUILTY PARTY.
Me: Sir i've only returned when i had issue with items and also i had clearly mentioned the issue whenever asked.
Rep: But NO YOU've taken Rs158000(close to US$2030) worth of refunds how will you explain that? Please explain me that & also we will take STRICT LEGAL ACTION AGAINST THW RONG DO'ER
Me: I didnt do anything wrong but sir please this particular issue sir look into it.
Rep: (interupts me & starts shouting on phone call) Wait I'll launch an investigation on all of your previous returns-refunds, this particular XPG Keyboard's order & account as well, my system is giving me a date of 24th may so please contact us by 24th may's evening or day after that ie 25th may we will give you resolution BASED ON OUR INVESTIGATION & WE WILL TAKE LEGAL ACTION AGAINST WHOEVER HAS DONE THE WRONG.
Me: But return window is only for 7days, by this way you are already exhausting 4days what if investigation's outcome is not in my favor?
Rep: (In Normal tone responds) That is no issue, we can manage & take care of everything even after return window is fully over!
Me: Alright then what do i do now, i've already sent photos?
Rep: Okay sir so it is my request to kindly wait till 24th may & contact us after that!
Me: Okay so I've to CONTACT YOU(Amazon) why cant you communicate it to me within or after the deadline?
Rep: No sir, you the customer has to come on the app or website & contact us through customer support section. And if needed we will communicate it via registered mail id.
Me: Only e-mails or SMS & Phone calls too?
Rep: No sir, we will communicate it via mail.
Me: Okay i'll wait till 24th may evening.
Rep: Is there anything else i ca..........
Me: DISCONNECTED THE CALL!
Additional Info:
1.I didnt respond to the last OFM mail i got from amazon in Feb-2022 which was regarding 4TB Seagate Internal HDD's SE using Defective/D.O.A. excuse on which i was CAUGHT after they had issued me my ref**d.
2.After this^^^ above mentioned call with AZ'Rep today I mailed my whole issue to ofm@amazon-DOT-in, cs-reply@Amazon.-DOT-n & both of Jeff's amazon mail id with photos as for reference, because I WAS IN PANIC AFTER LISTENING TO REP'S LEGAL ACTION THREAT!
Did I f**ked up? As of now I feel like i digged up my own grave!
Quote:Will they accept my this particular return/replacement/refundThere's no reason not to.
(05-21-2022, 03:44 PM)Canadian Moose Wrote: They might refuse on the basis you've scammed them before. It sucks but it's part of it.Haha i know it sucks, but bro ...dont jinx it.
Hope for the best!
LOL!
RE: Amazon delivered wrong item. - Defeat - 05-21-2022
(05-21-2022, 06:25 PM)ShubhamS11 Wrote:Your account's been flagged. You can certainly keep trying but I would take the L here.(05-21-2022, 04:22 PM)mothered Wrote:Hopefully they accept my this return, next time i will open & examine the package before taking the delivery from AZ's Delivery Agent here!Quote:To the least of my expectations, amazon delivered USED RAZOR Black Widow Board Inside XPG Summoner's Packing, from what i can guess i t was probably SWITCHROOO-Returned by someone else before me since the XPG's box has 2 extra label's on it. 1 badly torn & other one had another white paper sticked on to it to hide the previous label under it.Tell the representative to liaise with the accounts department, and check who It was previously Invoiced to.
Their findings will support your claim of receiving a different Item to the original order.
Quote:Rep said in last one year i've taken a lot of refunds & my account has continued issues on itIf that's the case, they would've already brought It to your attention.
Quote:they will go legal against guilty partiesWhat was their "exact" response?
THEIR EXACT RESPONSE WAS IN HINDI, AS I HAD SELECTED HINDI LANGUAGE BEFORE CALLING, SO I'm translating the whole convo over the phone call here for you:
Rep: Hey this XYZ(i dont remember his name)I'm from amazon senior team how may i help you today?
Me: Hey actually i received different item on my order that was delivered to me today.
Rep: OHH YOU GOT DIFFERENT COMPANY's KEYBOARD?
Me: No, i received amazon's giant packet, inside which XPG SUMMONER's BOX was there but Inside that box THERE WAS RAZOR's USED BLACK WIDOW KEYBOARD.
Rep: Let me check & pull out some details to help you out better.
IN LESS THAN A MINUTE CALL IS RESUMED
Rep: Sir, you are continously having issue in this account of yours apart from consumable items, phone recharge, amazon pay balance load up & loan EMI payment(actually I use amazon's app & channel to pay my loan's EMI) most of the physical order placed on your account have been returned for refund, *REP STARTS TO SHOUT LIKE DOG ON PHONE CALL* can you please explain why are you taking so many refunds? We have all the proofs & we will take LEGAL ACTION TOO AGAINST THE GUILTY PARTY.
Me: Sir i've only returned when i had issue with items and also i had clearly mentioned the issue whenever asked.
Rep: But NO YOU've taken Rs158000(close to US$2030) worth of refunds how will you explain that? Please explain me that & also we will take STRICT LEGAL ACTION AGAINST THW RONG DO'ER
Me: I didnt do anything wrong but sir please this particular issue sir look into it.
Rep: (interupts me & starts shouting on phone call) Wait I'll launch an investigation on all of your previous returns-refunds, this particular XPG Keyboard's order & account as well, my system is giving me a date of 24th may so please contact us by 24th may's evening or day after that ie 25th may we will give you resolution BASED ON OUR INVESTIGATION & WE WILL TAKE LEGAL ACTION AGAINST WHOEVER HAS DONE THE WRONG.
Me: But return window is only for 7days, by this way you are already exhausting 4days what if investigation's outcome is not in my favor?
Rep: (In Normal tone responds) That is no issue, we can manage & take care of everything even after return window is fully over!
Me: Alright then what do i do now, i've already sent photos?
Rep: Okay sir so it is my request to kindly wait till 24th may & contact us after that!
Me: Okay so I've to CONTACT YOU(Amazon) why cant you communicate it to me within or after the deadline?
Rep: No sir, you the customer has to come on the app or website & contact us through customer support section. And if needed we will communicate it via registered mail id.
Me: Only e-mails or SMS & Phone calls too?
Rep: No sir, we will communicate it via mail.
Me: Okay i'll wait till 24th may evening.
Rep: Is there anything else i ca..........
Me: DISCONNECTED THE CALL!
Additional Info:
1.I didnt respond to the last OFM mail i got from amazon in Feb-2022 which was regarding 4TB Seagate Internal HDD's SE using Defective/D.O.A. excuse on which i was CAUGHT after they had issued me my ref**d.
2.After this^^^ above mentioned call with AZ'Rep today I mailed my whole issue to ofm@amazon-DOT-in, cs-reply@Amazon.-DOT-n & both of Jeff's amazon mail id with photos as for reference, because I WAS IN PANIC AFTER LISTENING TO REP'S LEGAL ACTION THREAT!
Did I f**ked up? As of now I feel like i digged up my own grave!
Quote:Will they accept my this particular return/replacement/refundThere's no reason not to.
(05-21-2022, 03:44 PM)Canadian Moose Wrote: They might refuse on the basis you've scammed them before. It sucks but it's part of it.Haha i know it sucks, but bro ...dont jinx it.
Hope for the best!
LOL!
RE: Amazon delivered wrong item. - ShubhamS11 - 05-21-2022
(05-21-2022, 07:22 PM)Canadian Moose Wrote:Well you are right here bro, i'm already flagged & they've seen my Acc*activity + history. I'll keep trying. As of now its looking like i will have to write this one off...but i'll try to convince them & hope for the best outcome; just no legal bs or anything like that.(05-21-2022, 06:25 PM)ShubhamS11 Wrote:Your account's been flagged. You can certainly keep trying but I would take the L here.(05-21-2022, 04:22 PM)mothered Wrote: Tell the representative to liaise with the accounts department, and check who It was previously Invoiced to.Hopefully they accept my this return, next time i will open & examine the package before taking the delivery from AZ's Delivery Agent here!
Their findings will support your claim of receiving a different Item to the original order.
If that's the case, they would've already brought It to your attention.
What was their "exact" response?
THEIR EXACT RESPONSE WAS IN HINDI, AS I HAD SELECTED HINDI LANGUAGE BEFORE CALLING, SO I'm translating the whole convo over the phone call here for you:
Rep: Hey this XYZ(i dont remember his name)I'm from amazon senior team how may i help you today?
Me: Hey actually i received different item on my order that was delivered to me today.
Rep: OHH YOU GOT DIFFERENT COMPANY's KEYBOARD?
Me: No, i received amazon's giant packet, inside which XPG SUMMONER's BOX was there but Inside that box THERE WAS RAZOR's USED BLACK WIDOW KEYBOARD.
Rep: Let me check & pull out some details to help you out better.
IN LESS THAN A MINUTE CALL IS RESUMED
Rep: Sir, you are continously having issue in this account of yours apart from consumable items, phone recharge, amazon pay balance load up & loan EMI payment(actually I use amazon's app & channel to pay my loan's EMI) most of the physical order placed on your account have been returned for refund, *REP STARTS TO SHOUT LIKE DOG ON PHONE CALL* can you please explain why are you taking so many refunds? We have all the proofs & we will take LEGAL ACTION TOO AGAINST THE GUILTY PARTY.
Me: Sir i've only returned when i had issue with items and also i had clearly mentioned the issue whenever asked.
Rep: But NO YOU've taken Rs158000(close to US$2030) worth of refunds how will you explain that? Please explain me that & also we will take STRICT LEGAL ACTION AGAINST THW RONG DO'ER
Me: I didnt do anything wrong but sir please this particular issue sir look into it.
Rep: (interupts me & starts shouting on phone call) Wait I'll launch an investigation on all of your previous returns-refunds, this particular XPG Keyboard's order & account as well, my system is giving me a date of 24th may so please contact us by 24th may's evening or day after that ie 25th may we will give you resolution BASED ON OUR INVESTIGATION & WE WILL TAKE LEGAL ACTION AGAINST WHOEVER HAS DONE THE WRONG.
Me: But return window is only for 7days, by this way you are already exhausting 4days what if investigation's outcome is not in my favor?
Rep: (In Normal tone responds) That is no issue, we can manage & take care of everything even after return window is fully over!
Me: Alright then what do i do now, i've already sent photos?
Rep: Okay sir so it is my request to kindly wait till 24th may & contact us after that!
Me: Okay so I've to CONTACT YOU(Amazon) why cant you communicate it to me within or after the deadline?
Rep: No sir, you the customer has to come on the app or website & contact us through customer support section. And if needed we will communicate it via registered mail id.
Me: Only e-mails or SMS & Phone calls too?
Rep: No sir, we will communicate it via mail.
Me: Okay i'll wait till 24th may evening.
Rep: Is there anything else i ca..........
Me: DISCONNECTED THE CALL!
Additional Info:
1.I didnt respond to the last OFM mail i got from amazon in Feb-2022 which was regarding 4TB Seagate Internal HDD's SE using Defective/D.O.A. excuse on which i was CAUGHT after they had issued me my ref**d.
2.After this^^^ above mentioned call with AZ'Rep today I mailed my whole issue to ofm@amazon-DOT-in, cs-reply@Amazon.-DOT-n & both of Jeff's amazon mail id with photos as for reference, because I WAS IN PANIC AFTER LISTENING TO REP'S LEGAL ACTION THREAT!
Did I f**ked up? As of now I feel like i digged up my own grave!
There's no reason not to.
(05-21-2022, 03:44 PM)Canadian Moose Wrote: They might refuse on the basis you've scammed them before. It sucks but it's part of it.Haha i know it sucks, but bro ...dont jinx it.
Hope for the best!
LOL!
Thinking to talk to them via chat after the investigation deadline is over rather than phone call!
RE: Amazon delivered wrong item. - mothered - 05-22-2022
(05-21-2022, 06:25 PM)ShubhamS11 Wrote: Hopefully they accept my this returnThe other Incidents pertaining to your account, are separate to your claim of legitimately receiving the wrong Item, so their assessment Is based on this (wrong Item) alone.
RE: Amazon delivered wrong item. - ShubhamS11 - 05-22-2022
(05-22-2022, 03:03 AM)mothered Wrote:(05-21-2022, 06:25 PM)ShubhamS11 Wrote: Hopefully they accept my this returnThe other Incidents pertaining to your account, are separate to your claim of legitimately receiving the wrong Item, so their assessment Is based on this (wrong Item) alone.
Will they go ahead & take legal action against me?
RE: Amazon delivered wrong item. - Defeat - 05-22-2022
(05-22-2022, 04:58 AM)ShubhamS11 Wrote:Honestly, over 1.5k, I'd be really surprised if they bothered.(05-22-2022, 03:03 AM)mothered Wrote:(05-21-2022, 06:25 PM)ShubhamS11 Wrote: Hopefully they accept my this returnThe other Incidents pertaining to your account, are separate to your claim of legitimately receiving the wrong Item, so their assessment Is based on this (wrong Item) alone.
Will they go ahead & take legal action against me?
RE: Amazon delivered wrong item. - ShubhamS11 - 05-22-2022
(05-22-2022, 06:33 AM)Canadian Moose Wrote:(05-22-2022, 04:58 AM)ShubhamS11 Wrote:Honestly, over 1.5k, I'd be really surprised if they bothered.(05-22-2022, 03:03 AM)mothered Wrote: The other Incidents pertaining to your account, are separate to your claim of legitimately receiving the wrong Item, so their assessment Is based on this (wrong Item) alone.
Will they go ahead & take legal action against me?
And what about account closure?
