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24S SE issue - Printable Version

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24S SE issue - WLT17 - 05-16-2022

So i attempted the wrong item method with 24s for 2 items of clothing. After investigation they have come back and said that after checking the warehouse they sent the correct items in my order (said the items i said i received were actually not shipped by them but by the brand i bought). They said they believe there is a possibility that my order was tampered with, even though i told them the box with in fine condition. Now they're asking for me to sign an affidavit with an ID card + a PR.

Any suggestions on what i should do?

RE: 24S SE issue - Nabeshin - 05-16-2022

Yeah, drop everything and make a legit refund in a couple days, or just keep them

RE: 24S SE issue - mothered - 05-16-2022

Quote:said the items i said i received were actually not shipped by them but by the brand i bought
Did you purchase the wrong Items from the same company you're SEing?

RE: 24S SE issue - WLT17 - 05-16-2022

(05-16-2022, 11:12 AM)mothered Wrote:
Quote:said the items i said i received were actually not shipped by them but by the brand i bought
Did you purchase the wrong Items from the same company you're SEing?
Yes. But they are saying the wrong items i bought are not actually shipped from their warehouse. Also saying i need to sign the affidavit for them to conduct a investigation with DHL.
(05-16-2022, 10:12 AM)Nabeshin Wrote: Yeah, drop everything and make a legit refund in a couple days, or just keep them
May be the best option.

RE: 24S SE issue - mothered - 05-16-2022

(05-16-2022, 01:03 PM)WLT17 Wrote: Yes. But they are saying the wrong items i bought are not actually shipped from their warehouse.
Then what do they mean by this?  Namely "by the brand I bought".
Quote:were actually not shipped by them but by the brand i bought

(05-16-2022, 01:03 PM)WLT17 Wrote: Also saying i need to sign the affidavit for them to conduct a investigation with DHL.
Although It may only be required to move forward with the claim, due to the nature of an affidavit, I always suggest not to sign It.

RE: 24S SE issue - WLT17 - 05-16-2022

(05-16-2022, 01:15 PM)mothered Wrote:
(05-16-2022, 01:03 PM)WLT17 Wrote: Yes. But they are saying the wrong items i bought are not actually shipped from their warehouse.
Then what do they mean by this?  Namely "by the brand I bought".
Quote:were actually not shipped by them but by the brand i bought

(05-16-2022, 01:03 PM)WLT17 Wrote: Also saying i need to sign the affidavit for them to conduct a investigation with DHL.
Although It may only be required to move forward with the claim, due to the nature of an affidavit, I always suggest not to sign It.
They said the wrong items are shipped by the brand themselves, not them.
Yes, i will avoid signing it, will attempt to liaise, if unsuccessful will just return.

RE: 24S SE issue - mothered - 05-16-2022

(05-16-2022, 02:08 PM)WLT17 Wrote: They said the wrong items are shipped by the brand themselves, not them.
So are they saying the Incorrect Items were ordered through them, but shipped directly by the manufacturer?

If that's the case, I'm wondering why the correct Items were dispatched from their warehouse, and not the wrong Items.

(05-16-2022, 02:08 PM)WLT17 Wrote: Yes, i will avoid signing it, will attempt to liaise
What do you have In mind?

RE: 24S SE issue - WLT17 - 05-16-2022

(05-16-2022, 05:10 PM)mothered Wrote:
(05-16-2022, 02:08 PM)WLT17 Wrote: They said the wrong items are shipped by the brand themselves, not them.
So are they saying the Incorrect Items were ordered through them, but shipped directly by the manufacturer?

If that's the case, I'm wondering why the correct Items were dispatched from their warehouse, and not the wrong Items.

(05-16-2022, 02:08 PM)WLT17 Wrote: Yes, i will avoid signing it, will attempt to liaise
What do you have In mind?
Seems like they won't budge. Will just say packages got mixed up and will return

RE: 24S SE issue - mothered - 05-17-2022

(05-16-2022, 06:04 PM)WLT17 Wrote: Seems like they won't budge. Will just say packages got mixed up and will return
You can request your claim be escalated, or go with what you've said - the return.

If It's the latter, reorder the Items on a different account and use another method, or hit another company.