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+--- Thread: Dell SN Assistance (/Thread-Dell-SN-Assistance)
Dell SN Assistance - johnnyboiog88 - 05-13-2022
Howdy folks.
I am currently trying so hard at attempting to SE at least 1 Alienware monitor from DELL. I have several service tags and pictures I can use however, my problem seems to be them verifying the claim.
I have been told by some that they have processed a replacement pretty instantly and without much trouble, the same does not seem to be happening for me.
I always seem to fail on them verifying the picture of the back of the monitor or verifying the POP. I was just wondering if anyone has any recent experience with Dell and could lend a hand.
RE: Dell SN Assistance - mothered - 05-14-2022
Quote:I always seem to fail on them verifying the picture of the back of the monitorWhat verification Issues did you experience?
RE: Dell SN Assistance - johnnyboiog88 - 05-14-2022
(05-14-2022, 04:55 AM)mothered Wrote:Quote:I always seem to fail on them verifying the picture of the back of the monitorWhat verification Issues did you experience?
This is the annoying part, I do not know, they will reject either the edited picture of the monitor with the paper or they will reject the POP and they will give no reason why and instantly close the ticket and do not reply to further emails.
RE: Dell SN Assistance - mothered - 05-14-2022
(05-14-2022, 01:45 PM)johnnyboiog88 Wrote: This is the annoying part, I do not know, they will reject either the edited picture of the monitor with the paper or they will reject the POP and they will give no reason why and instantly close the ticket and do not reply to further emails.I've been dealing with Dell since the late 90s, and their customer support hasn't changed - terrible to say the least.
You can always escalate your ticket, even after It's been closed.