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ofm email with amazon - Printable Version

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ofm email with amazon - freedomfighter - 05-06-2022

Received ofm email from Amazon. I replied their emails.

Here is what I got from them. From first one to last one.

My question is  do my account still in danger??


[b]Hello,

We recently reviewed your Amazon.ca customer account for order activity details. Your order history shows that you have received a high number of refunds  for your orders.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued.

You can learn more about our return and refund policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:
xxx.amazon.ca/conditionsofuse

Account Specialist
Amazon.ca



Hello,

Thank you for writing to us. Your comments and suggestions will help us improve our store and offer better service to our customers.

We contacted you so we could better understand the activity on your account and learn how to improve your shopping experience. Your account remains open and available for your use.

If you have any order or account related concerns, please contact our Customer Service team at the link below:

xxx.amazon.ca/contact-us

Sincerely,
Account Specialist
Amazon.ca


Hello,

We contacted you so we could better understand the activity on your account and learn how to improve your shopping experience.

If you do not have any further feedback regarding your Amazon shopping experience, please consider this issue closed, and be assured that you may continue shopping as usual.

If you have any order or account related concerns, please contact our Customer Service team at the link below:

xxx.amazon.ca/contact-us


Sincerely,

Account Specialist
Amazon.ca

RE: ofm email with amazon - Defeat - 05-06-2022

You're fine as long as you don't try to SE them more on that account.

RE: ofm email with amazon - freedomfighter - 05-06-2022

(05-06-2022, 02:28 AM)Canadian Moose Wrote: You're fine as long as you don't try to SE them more on that account.

I just returned two orders which i was thinking about se them. Hope it wont add more flag on my account.

RE: ofm email with amazon - mothered - 05-06-2022

(05-06-2022, 02:29 AM)freedomfighter Wrote: I just returned two orders which i was thinking about se them. 
^ Please elaborate further.

Also, how many refunds In total were performed on the account?

RE: ofm email with amazon - freedomfighter - 05-06-2022

(05-06-2022, 02:55 AM)mothered Wrote:
(05-06-2022, 02:29 AM)freedomfighter Wrote: I just returned two orders which i was thinking about se them. 
^ Please elaborate further.

Also, how many refunds In total were performed on the account?

I was thinking about se those two orders. Because of receiving ofm email. So just return the items back to Amazon.

I dint do much se from this account, 3 times. And few legit returns.

RE: ofm email with amazon - Quitelargegenitalman - 05-06-2022

(05-06-2022, 03:07 AM)freedomfighter Wrote:
(05-06-2022, 02:55 AM)mothered Wrote:
(05-06-2022, 02:29 AM)freedomfighter Wrote: I just returned two orders which i was thinking about se them. 
^ Please elaborate further.

Also, how many refunds In total were performed on the account?

I was thinking about se those two orders. Because of receiving ofm email. So just return the items back to Amazon.

I dint do much se from this account, 3 times. And few legit returns.

How old is the account? That doesn't seem like that many returns.

RE: ofm email with amazon - mothered - 05-06-2022

(05-06-2022, 03:07 AM)freedomfighter Wrote: I was thinking about se those two orders. Because of receiving ofm email. So just return the items back to Amazon.
As long as the returns comply with Amazon's policy, It should not affect your account's current standing.

(05-06-2022, 03:07 AM)freedomfighter Wrote: I dint do much se from this account, 3 times. And few legit returns.
That's not a high volume of refunds, hence It doesn't warrant an OFM.

Get In contact with Amazon and ask them to justify their decision.

RE: ofm email with amazon - Defeat - 05-06-2022

(05-06-2022, 03:07 AM)freedomfighter Wrote:
(05-06-2022, 02:55 AM)mothered Wrote:
(05-06-2022, 02:29 AM)freedomfighter Wrote: I just returned two orders which i was thinking about se them. 
^ Please elaborate further.

Also, how many refunds In total were performed on the account?

I was thinking about se those two orders. Because of receiving ofm email. So just return the items back to Amazon.

I dint do much se from this account, 3 times. And few legit returns.
How many total orders?

RE: ofm email with amazon - freedomfighter - 05-06-2022

The account is little bit over one year old, have around 100 orders. Most of them are small orders.

I will try to contact amazon about those emails.

Thanks guys.

I will keep you guys updated.

RE: ofm email with amazon - mothered - 05-06-2022

(05-06-2022, 03:50 AM)freedomfighter Wrote: I will try to contact amazon about those emails.
Make sure you do.

From what you've stated about your account's activity, the OFM should not have been generated.