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+--- Thread: New Balance Delivery (/Thread-New-Balance-Delivery)
New Balance Delivery - Itsit - 04-12-2022
So I’ve received my New Balance delivery today. I’ve received a box with the side half ripped open and the top of it is also loose.
Do I say damaged box and empty inside or shall I hit the DNA?
No signature. Parcel left in public place for me to collect. No picture
Of course DNA is perfect here but the damaged box made me want to do different.
Let me know!!!
RE: New Balance Delivery - mothered - 04-12-2022
Quote:Of course DNA is perfect here but the damaged box made me want to do different.Although the damaged package can be claimed, there's no evidence to show that It did In fact happen In transit.
As such, the company may try and decline It. Given the circumstances of the delivery definitely favor the DNA In every way, I'd go for that.
RE: New Balance Delivery - Itsit - 04-12-2022
(04-12-2022, 12:53 PM)mothered Wrote:Quote:Of course DNA is perfect here but the damaged box made me want to do different.Although the damaged package can be claimed, there's no evidence to show that It did In fact happen In transit.
As such, the company may try and decline It. Given the circumstances of the delivery definitely favor the DNA In every way, I'd go for that.
Only reason I thought this may not be suitable is because other threads have said it is quite difficult, one stating UPS sent a letter to the house. I’ll go for that and depending on response I may say I found package opened like this in the building.
RE: New Balance Delivery - mothered - 04-12-2022
(04-12-2022, 12:56 PM)Itsit Wrote: Only reason I thought this may not be suitable is because other threads have said it is quite difficult, one stating UPS sent a letter to the house. I’ll go for that and depending on response I may say I found package opened like this in the building.Both approaches are very effective, and equally have their difficulties.
Go for the one you're comfortable and more Importantly, confident with.
RE: New Balance Delivery - Itsit - 04-12-2022
(04-12-2022, 01:06 PM)mothered Wrote:(04-12-2022, 12:56 PM)Itsit Wrote: Only reason I thought this may not be suitable is because other threads have said it is quite difficult, one stating UPS sent a letter to the house. I’ll go for that and depending on response I may say I found package opened like this in the building.Both approaches are very effective, and equally have their difficulties.
Go for the one you're comfortable and more Importantly, confident with.
Yeah of course.. so you personally would go with DNA ?
RE: New Balance Delivery - mothered - 04-12-2022
(04-12-2022, 01:23 PM)Itsit Wrote: so you personally would go with DNA ?Apart from the probability of an Investigation and a PR (which Is purely company protocol), there's nothing to suggest complications with the DNA.
The package was dumped for collection without photos taken, nor the need for a signature. The circumstances are a perfect example of when the DNA should be used.
RE: New Balance Delivery - Itsit - 04-12-2022
(04-12-2022, 04:08 PM)mothered Wrote:(04-12-2022, 01:23 PM)Itsit Wrote: so you personally would go with DNA ?Apart from the probability of an Investigation and a PR (which Is purely company protocol), there's nothing to suggest complications with the DNA.
The package was dumped for collection without photos taken, nor the need for a signature. The circumstances are a perfect example of when the DNA should be used.
Id definitely like to avoid any PR, especially for something so small. I was thinking to say I found the parcel in the hallway opened but this would most definitely trigger a PR imo.
RE: New Balance Delivery - mothered - 04-12-2022
(04-12-2022, 04:12 PM)Itsit Wrote: I was thinking to say I found the parcel in the hallway opened but this would most definitely trigger a PR imo.The DNA tends to trigger a PR regardless of most circumstances Involved.
RE: New Balance Delivery - Itsit - 04-12-2022
(04-12-2022, 05:29 PM)mothered Wrote:(04-12-2022, 04:12 PM)Itsit Wrote: I was thinking to say I found the parcel in the hallway opened but this would most definitely trigger a PR imo.The DNA tends to trigger a PR regardless of most circumstances Involved.
In this case I think I may try say I found package opened downstairs & it was clearly delivered without care. What you think?
RE: New Balance Delivery - mothered - 04-13-2022
(04-12-2022, 05:56 PM)Itsit Wrote: In this case I think I may try say I found package opened downstairs & it was clearly delivered without care. What you think?Be sure to place the package precisely where It was dropped off, and take photos of the damage.
Tell the rep/agent that the photos represent the delivery status prior to yourself handling the package.