How do I get around thick customer support agents

How do I get around thick customer support agents - Printable Version

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How do I get around thick customer support agents - AVE - 04-11-2022

I'm doing PEB on a £30 tub of gfuel from a semi small store, I said only the free shaker was in the box, pretty bad choice of method as both items weigh around 300g. The customer agent has seen the receipt and confirmed that 2 items were in the box and if I wanted file a claim would have to sign a declaration the police will get involved. How do I get this guy to refund me without signing this form

RE: How do I get around thick customer support agents - mothered - 04-11-2022

Quote:The customer agent has seen the receipt and confirmed that 2 items were in the box

How can a receipt conclusively confirm the goods were physically picked, packed and dispatched correctly?

This Is targeted at the store, and not yourself.

Quote: if I wanted file a claim would have to sign a declaration

What type of document Is It?

RE: How do I get around thick customer support agents - AVE - 04-11-2022

(04-11-2022, 01:01 PM)mothered Wrote:
Quote:The customer agent has seen the receipt and confirmed that 2 items were in the box
How can a receipt conclusively confirm the goods were physically picked, packed and dispatched correctly?

This Is targeted at the store, and not yourself.

Quote: if I wanted file a claim would have to sign a declaration
What type of document Is It?

The person who packed the box signed it confirming that they have packed it.. the document looks like this, I really don't know what to do. [Image: lVGPXu07W3YYNpQ4gcz17eiIs?token=eyJhbGci...hvFb-IFILg]

[Image: lVGPXu07W3YYNpQ4gcz17eiIs?token=eyJhbGci...hvFb-IFILg]

RE: How do I get around thick customer support agents - mothered - 04-11-2022

(04-11-2022, 02:45 PM)Brav4 Wrote: The person who packed the box signed it confirming that they have packed it

Of course the person will sign It off as packed and sealed.

Why would he/she state that It wasn't, and risk being warned or reprimanded?

(04-11-2022, 02:45 PM)Brav4 Wrote: .. the document looks like this, I really don't know what to do.

If the format Is an exact representation of yours, It's not a legally binding document, so It's fine to go ahead and sign It.

RE: How do I get around thick customer support agents - AVE - 04-11-2022

(04-11-2022, 04:29 PM)mothered Wrote:
(04-11-2022, 02:45 PM)Brav4 Wrote: The person who packed the box signed it confirming that they have packed it
Of course the person will sign It off as packed and sealed.

Why would he/she state that It wasn't, and risk being warned or reprimanded?

(04-11-2022, 02:45 PM)Brav4 Wrote: .. the document looks like this, I really don't know what to do.
If the format Is an exact representation of yours, It's not a legally binding document, so It's fine to go ahead and sign It.

gonna keep bugging them until they give in and if they don't ill sign it lol.

RE: How do I get around thick customer support agents - mothered - 04-11-2022

(04-11-2022, 04:47 PM)Brav4 Wrote: gonna keep bugging them until they give in and if they don't ill sign it lol.

They could be lying about the entire claim.

Push them to their absolute limit, and don't take "no" for an answer.

RE: How do I get around thick customer support agents - AVE - 04-11-2022

(04-11-2022, 05:01 PM)mothered Wrote:
(04-11-2022, 04:47 PM)Brav4 Wrote: gonna keep bugging them until they give in and if they don't ill sign it lol.
They could be lying about the entire claim.

Push them to their absolute limit, and don't take "no" for an answer

I will

thanks a lot for helping people like me, we appreciate it very much

RE: How do I get around thick customer support agents - mothered - 04-12-2022

(04-11-2022, 11:16 PM)Brav4 Wrote: I will thanks a lot for helping people like me, we appreciate it very much

You're very welcome.

It's my pleasure.

RE: How do I get around thick customer support agents - AVE - 04-13-2022

(04-12-2022, 01:52 AM)mothered Wrote:
(04-11-2022, 11:16 PM)Brav4 Wrote: I will thanks a lot for helping people like me, we appreciate it very much
You're very welcome.

It's my pleasure.

I'm starting to lose hope - An update...
I've been going at this guy for 4 days straight now and almost 40 messages, hes starting to ignore me

and when i mention that i know hes ignoring me he says "all evidence shows that the item left our warehouse, we cannot assist you further" and when i reply to him saying that his evidence is false becuase i did not recieve the item, he goes back to ignoring me. This guy is rock solid but im not going to let him get away with this, should i just keep going at him or is there anything i need to say to get out of this loop? Evil

RE: How do I get around thick customer support agents - mothered - 04-14-2022

(04-13-2022, 11:49 PM)Brav4 Wrote: I've been going at this guy for 4 days straight now and almost 40 messages, hes starting to ignore me and when i mention that i know hes ignoring me he says "all evidence shows that the item left our warehouse, we cannot assist you further" and when i reply to him saying that his evidence is false becuase i did not recieve the item, he goes back to ignoring me. This guy is rock solid but im not going to let him get away with this, should i just keep going at him or is there anything i need to say to get out of this loop?

The rep Is obviously failing to use common sense.

Request your claim be escalated to a senior level, and assessed In an Impartial and unbiased manner by another representative.