Wayfair Refund - Printable Version

Wayfair Refund - Printable Version

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Wayfair Refund - ryanchiddy - 02-23-2022

Hey guys! I'm a noob social engineer and am about to attempt my first proper SE from Wayfair. I ordered something for £240 and it was delivered around 30 minutes ago. The delivery service took a photo of the package outside my house but my door wasn't open (so I'm thinking DNA?). I've heard that this company has cracked down on damaged item claims which is what I was initially going to do. I was just wondering if someone a little more experienced than me had any ideas as to what the best approach to this SE would be? Many thanks!

RE: Wayfair Refund - mothered - 02-24-2022

Quote:I ordered something for £240 and it was delivered around 30 minutes ago

What's the Item?

Quote:The delivery service took a photo of the package outside my house but my door wasn't open (so I'm thinking DNA?)

Under such circumstances, photographic evidence Is useless.

They can take 100 photos, It still doesn't change the fact that the package was left unattended at the doorstep, hence anything could've happened to It - stolen by a passerby Is a prime example. As such, you didn't personally receive It.

Quote:I've heard that this company has cracked down on damaged item claims which is what I was initially going to do

What method do you have In mind?

RE: Wayfair Refund - ryanchiddy - 02-24-2022

(02-24-2022, 01:57 AM)mothered Wrote:
Quote:I ordered something for £240 and it was delivered around 30 minutes ago
What's the Item?

Quote:The delivery service took a photo of the package outside my house but my door wasn't open (so I'm thinking DNA?)
Under such circumstances, photographic evidence Is useless.

They can take 100 photos, It still doesn't change the fact that the package was left unattended at the doorstep, hence anything could've happened to It - stolen by a passerby Is a prime example. As such, you didn't personally receive It.

Quote:I've heard that this company has cracked down on damaged item claims which is what I was initially going to do
What method do you have In mind?

Thanks for responding! What I ordered was a food dehydrator. And yes I was thinking the same thing as the delivery driver didn't follow protocol and left the package outside; for this reason I was thinking simply to use the DNA method, do you think this has a decent chance of success? I also paid through PayPal so worse comes to worst I just start a dispute?

RE: Wayfair Refund - mothered - 02-24-2022

(02-24-2022, 05:15 AM)ryanchiddy Wrote: I was thinking the same thing as the delivery driver didn't follow protocol and left the package outside; for this reason I was thinking simply to use the DNA method, do you think this has a decent chance of success?

If the driver takes photos, he/she Is In fact following protocol but for the reasons stated In my previous post, the DNA has a very good chance of success.

Be sure to remain adamant that you've yet to receive the package.

(02-24-2022, 05:15 AM)ryanchiddy Wrote: I also paid through PayPal so worse comes to worst I just start a dispute?

In terms of the DNA, PayPal may side with the seller, namely because PayPal relies on GPS/tracking Information to conclude the package was correctly delivered.

Tracking Is a useless form of verification - It only marks a package delivered to an "address" and not to a "person" (hence you didn't personally receive It), however PayPal doesn't see It as such.

RE: Wayfair Refund - ryanchiddy - 02-24-2022

(02-24-2022, 09:22 AM)mothered Wrote:
(02-24-2022, 05:15 AM)ryanchiddy Wrote: I was thinking the same thing as the delivery driver didn't follow protocol and left the package outside; for this reason I was thinking simply to use the DNA method, do you think this has a decent chance of success?
If the driver takes photos, he/she Is In fact following protocol but for the reasons stated In my previous post, the DNA has a very good chance of success.

Be sure to remain adamant that you've yet to receive the package.

(02-24-2022, 05:15 AM)ryanchiddy Wrote: I also paid through PayPal so worse comes to worst I just start a dispute?
In terms of the DNA, PayPal may side with the seller, namely because PayPal relies on GPS/tracking Information to conclude the package was correctly delivered.

Tracking Is a useless form of verification - It only marks a package delivered to an "address" and not to a "person" (hence you didn't personally receive It), however PayPal doesn't see It as such.

Thanks for telling me of all of this, I would have had no idea otherwise.

Alright I suppose I won't go down the PayPal dispute route, I'll just insist I haven't received the package. To update, Wayfair has emailed me saying that if they don't find the item by 1st March they'll send a replacement, so I guess I'm also going to have to do some convincing to get that refund. Thank you again for all of your invaluable info, if it wasn't for your contributions on this forum and your blog posts I would have no idea where to even begin Biggrin

RE: Wayfair Refund - mothered - 02-25-2022

(02-24-2022, 11:00 PM)ryanchiddy Wrote: Thanks for telling me of all of this, I would have had no idea otherwise.

You're very welcome.

(02-24-2022, 11:00 PM)ryanchiddy Wrote: To update, Wayfair has emailed me saying that if they don't find the item by 1st March they'll send a replacement

That's good news - they believe the package Is In fact missing, hence the claim will be approved by the said date.

(02-24-2022, 11:00 PM)ryanchiddy Wrote: so I guess I'm also going to have to do some convincing to get that refund.

Tell them you've received the same one as a gift, and would prefer a refund.

(02-24-2022, 11:00 PM)ryanchiddy Wrote: Thank you again for all of your invaluable info, if it wasn't for your contributions on this forum and your blog posts I would have no idea where to even begin .

It's my pleasure.

Much appreciate your kind words.

RE: Wayfair Refund - ryanchiddy - 03-01-2022

(02-25-2022, 03:42 AM)mothered Wrote:
(02-24-2022, 11:00 PM)ryanchiddy Wrote: Thanks for telling me of all of this, I would have had no idea otherwise.
You're very welcome.

(02-24-2022, 11:00 PM)ryanchiddy Wrote: To update, Wayfair has emailed me saying that if they don't find the item by 1st March they'll send a replacement
That's good news - they believe the package Is In fact missing, hence the claim will be approved by the said date.

(02-24-2022, 11:00 PM)ryanchiddy Wrote: so I guess I'm also going to have to do some convincing to get that refund.
Tell them you've received the same one as a gift, and would prefer a refund.

(02-24-2022, 11:00 PM)ryanchiddy Wrote: Thank you again for all of your invaluable info, if it wasn't for your contributions on this forum and your blog posts I would have no idea where to even begin .
It's my pleasure.

Much appreciate your kind words.

Received an email today with confirmation of my refund! My first SE was successful, I have only you to thank. Biggrin

RE: Wayfair Refund - mothered - 03-02-2022

(03-01-2022, 08:03 PM)ryanchiddy Wrote: Received an email today with confirmation of my refund! My first SE was successful, I have only you to thank.

Excellent to read, I'm glad they've approved the refund.

Thanks for your kind words, but you did all the work on your end to ensure the refund.