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+--- Thread: Newegg Changes Return Policy After Scamming Customers (/Thread-Newegg-Changes-Return-Policy-After-Scamming-Customers)
Newegg Changes Return Policy After Scamming Customers - Oni - 02-20-2022
Newegg recently received a bunch of criticism for selling faulty units to customers, after simply relabeling them "open box". As a result of the backlash, Newegg will now adopt a "no questions asked" return policy on open box units.
I had recently purchased an open box motherboard off of Amazon, only to discover it was defective (and easily returned). No doubt, other companies are reshipping faulty parts without proper testing. Making returns simple is the only solution.
Quote:Online computer parts retailer Newegg is updating its returns policy after a recent scandal involving the company selling a faulty motherboard.
Newegg has posted a customer service update to its official Twitter account announcing the change in policy. The company claims that there were a "very small number of returns [that] may not have been thoroughly inspected before being routed for returns, liquidations or e-waste recycling and were accidentally resold as 'open box' merchandise." As such Newegg has "already changed internal procedures to improve" how it will manage product returns.
Speaking to Windows Central, Newegg said that it intends to accept all returns on "open box" products on a "no questions asked" basis. This policy comes after popular PC hardware review YouTube channel GamersNexus released a video that claimed Newegg knowingly sold them a faulty open-box motherboard, while also refusing to refund them.
The original video from GamersNexus, which has roughly 1.58 million subscribers at the time of writing, released a video called "Newegg Scammed Us." In the video, editor-in-chief of GamersNexus explained that after buying a $500 open-box Gigabyte motherboard from Newegg, he realized he didn't need it, and returned it. Burke claims to have never opened it, having just returned it without even opening the shipping box.
Read More: https://www.gamespot.com/articles/after-allegations-of-knowingly-selling-faulty-products-newegg-updates-its-return-policy/1100-6500795/
RE: Newegg Changes Return Policy After Scamming Customers - Jiggly - 02-20-2022
So, if I understand correctly, they've just made it more streamlined, and easy to return open-box purchases? I can't imagine that being bad in any way for their image as a brand, so good on them.
RE: Newegg Changes Return Policy After Scamming Customers - Paid2330 - 02-21-2022
Newegg has always been hard to hit. I wonder if this whole debacle just made Newegg a golden opportunity.
RE: Newegg Changes Return Policy After Scamming Customers - Oni - 02-22-2022
(02-21-2022, 08:08 AM)Paid2330 Wrote: Newegg has always been hard to hit. I wonder if this whole debacle just made Newegg a golden opportunity.
Given that a return would require purchase of an "open box" product, there is the possibility.
RE: Newegg Changes Return Policy After Scamming Customers - mcpvperz - 02-25-2022
I remember one time I bought a power supply that blew up my entire PC for like $20 on there. Good times.
RE: Newegg Changes Return Policy After Scamming Customers - mothered - 02-25-2022
(02-22-2022, 04:28 PM)Oni Wrote:Only for the Item Itself.(02-21-2022, 08:08 AM)Paid2330 Wrote: Newegg has always been hard to hit. I wonder if this whole debacle just made Newegg a golden opportunity.
Given that a return would require purchase of an "open box" product, there is the possibility.
Newegg Is not liable for missing accessories and the like, regardless If It's a main component that's required for the product's functionality.