Share your SE story - Printable Version

Share your SE story - Printable Version

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+--- Thread: Share your SE story (/Thread-Share-your-SE-story)

Share your SE story - Imm0rtal - 12-18-2021

A ball-breaking story A few years ago, I SE'd a Dell monitor. What I did was contact them, saying the monitor wouldn't display, and got a female tech support specialist. She was vivacious and was interested in the scenario I concocted. AFAIK, at this time, they were referring me to a local Dell store and promised to deliver the replacement parts for the monitor. I can't remember what I did to bypass this scenario. I only know that she concluded that they would ship out the new monitor and the old monitor would be shipped off to them, and warned me of some liabilities if I couldn't return the monitor to them within the days allotted. Anyway, at this time, I was living in the Philippines. Ridiculous right? Why would I SE'd a Dell monitor in the United States?I had a plan in which I would use a reshipping company. After the reshipping company received the monitor, I was stunned by the amount of money I had to pay to reship my monitor, which I couldn't afford. I abandoned that monitor and since the reshipping company policy is that if the item is in their inventory for more than 1 to 3 months I think, they would claim the item as theirs: xd:

RE: Share your SE story - mothered - 12-18-2021

Quote:she concluded that they would ship out the new monitor and the old monitor would be shipped off to them, and warned me of some liabilities if I couldn't return the monitor to them within the days allotted

That's basically how Dell's Advanced Exchange Service operates.

Quote:After the reshipping company received the monitor, I was stunned by the amount of money I had to pay to reship my monitor, which I couldn't afford. I abandoned that monitor

Did Dell get In contact with you requesting the return?

RE: Share your SE story - Imm0rtal - 12-18-2021

Quote:Did Dell get In contact with you requesting the return?

Yes, they sent me an email after the alotted days in which I couldn't remember I and I couldn't care less as I was aiming for the product, I'll post the email here later for future references

After digging in my old emails I was using borderlinx at that time..
[Image: eBGxE4Q.png]

RE: Share your SE story - mothered - 12-19-2021

(12-18-2021, 04:26 PM)Imm0rtal Wrote:
Quote:Did Dell get In contact with you requesting the return?
Yes, they sent me an email after the alotted days in which I couldn't remember I and I couldn't care less as I was aiming for the product, I'll post the email here later for future references

After digging in my old emails I was using borderlinx at that time..

Thanks for sharing your experience.

So all In all, I take It they disregarded the return?

RE: Share your SE story - Imm0rtal - 12-19-2021

(12-19-2021, 02:26 AM)mothered Wrote:
(12-18-2021, 04:26 PM)Imm0rtal Wrote:
Quote:Did Dell get In contact with you requesting the return?
Yes, they sent me an email after the alotted days in which I couldn't remember I and I couldn't care less as I was aiming for the product, I'll post the email here later for future references

After digging in my old emails I was using borderlinx at that time..

Thanks for sharing your experience.

So all In all, I take It they disregarded the return?

^ I think so, yes, if drop method used.

RE: Share your SE story - mothered - 12-19-2021

(12-19-2021, 06:16 AM)Imm0rtal Wrote:
(12-19-2021, 02:26 AM)mothered Wrote:
(12-18-2021, 04:26 PM)Imm0rtal Wrote: Yes, they sent me an email after the alotted days in which I couldn't remember I and I couldn't care less as I was aiming for the product, I'll post the email here later for future references

After digging in my old emails I was using borderlinx at that time..

Thanks for sharing your experience.

So all In all, I take It they disregarded the return?
^ I think so, yes, if drop method used.

Absolutely.

Always use a drop with ARs (Advanced Replacements) and AEs (Advanced Exchanges).