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+--- Thread: Lenovo Advance Replacement (/Thread-Lenovo-Advance-Replacement)
Lenovo Advance Replacement - khryiez - 10-08-2021
I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge. They only have my name, address, and phone#
What are my options besides returning the old unit which I don't have?
RE: Lenovo Advance Replacement - mothered - 10-08-2021
Quote:I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge.Have you made any prior purchases with Lenovo?
Also, did you receive the replacement at your current address?
RE: Lenovo Advance Replacement - holio2k - 10-08-2021
(10-08-2021, 12:04 AM)khryiez Wrote: I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge. They only have my name, address, and phone#
What are my options besides returning the old unit which I don't have?
FTID-return. Do they still use UPS?
RE: Lenovo Advance Replacement - khryiez - 10-08-2021
(10-08-2021, 04:12 AM)mothered Wrote:Quote:I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge.Have you made any prior purchases with Lenovo?
Also, did you receive the replacement at your current address?
No, I do not have any account with them. Yes, I got it at my current address.
(10-08-2021, 10:39 AM)holio2k Wrote:(10-08-2021, 12:04 AM)khryiez Wrote: I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge. They only have my name, address, and phone#
What are my options besides returning the old unit which I don't have?
FTID-return. Do they still use UPS?
Yes, they still use UPS. I think it is too heavy for FTID.
RE: Lenovo Advance Replacement - holio2k - 10-08-2021
(10-08-2021, 06:19 PM)khryiez Wrote:(10-08-2021, 04:12 AM)mothered Wrote:Quote:I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge.Have you made any prior purchases with Lenovo?
Also, did you receive the replacement at your current address?
No, I do not have any account with them. Yes, I got it at my current address.
(10-08-2021, 10:39 AM)holio2k Wrote:(10-08-2021, 12:04 AM)khryiez Wrote: I received a replacement from Lenovo which included a return label to return the defective unit. It says if I don't return it, they will charge me. However, I don't think I have provided them my cc information that they could charge. They only have my name, address, and phone#
What are my options besides returning the old unit which I don't have?
FTID-return. Do they still use UPS?
Yes, they still use UPS. I think it is too heavy for FTID.
I returned a 43” Lenovo ultra widescreen monitor in a padded envelope. I never provided them with the tracking. I just told them I returned in the store I bought it from. Somehow they just SEd themself. I’m certain the rep I talked on never actually checked with store or their own repair center if I actually returned the monitor.
The weight in the tracking info is entered when Lenovo order the shipping with the courier and is based on what the the monitor should weight, and not based on the actual weight of what you send them. This is the case with UPS and what makes Ftid a good option when other couriers like FedEx actually do check the weight. I used Ftid3 just in case so that the envelope never actually made it to proper address in Germany.
RE: Lenovo Advance Replacement - mothered - 10-09-2021
(10-08-2021, 06:19 PM)khryiez Wrote: No, I do not have any account with them.Then they obviously don't have your card on record.
(10-08-2021, 06:19 PM)khryiez Wrote: Yes, I got it at my current address.The problem Is, you're Identified by your current residential address.
For future reference, always use a drop with ARs.
RE: Lenovo Advance Replacement - khryiez - 10-09-2021
(10-09-2021, 03:01 AM)mothered Wrote:(10-08-2021, 06:19 PM)khryiez Wrote: No, I do not have any account with them.Then they obviously don't have your cc on record.
(10-08-2021, 06:19 PM)khryiez Wrote: Yes, I got it at my current address.The problem Is, you're Identified by your current residential address.
For future reference, always use a drop with ARs.
Yes, I'm probably going to just ignore the return. What could they possibly do without my payment information? Send the bill to collection if I don't pay?
RE: Lenovo Advance Replacement - mothered - 10-09-2021
(10-09-2021, 03:17 AM)khryiez Wrote: What could they possibly do without my payment information? Send the bill to collection if I don't pay?Send a debt collector to your home.
RE: Lenovo Advance Replacement - khryiez - 10-13-2021
Need Advice!
I called them and told that I disposed of the defective prior to receiving the replacement. The support guy didn't help and told me to return the replacement I received.
Needing advice if I should FTID3 it? I have never done it before and I'm not sure of the odds of it being successful. OR should I just return the replacement?
Thank you.