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+--- Thread: apple store wont refund my replacement (/Thread-apple-store-wont-refund-my-replacement)
apple store wont refund my replacement - s'more - 08-25-2021
I did a DNA on apple and got a replacement. I tried to go into apple store to return it but they wouldnt let me due to the amount is $0. The replacement is the same order number as the original one, but they said they need to original serial number item to process refund.
should i return it online instead? has this happen to anyone? im afraid if i return online and they will just process $0 for me also. I cant bring the original item since its supposed to be "not delivered" lol.
thanks in advanced.
RE: apple store wont refund my replacement - mothered - 08-26-2021
What's the Item In question?
If It's not a software download, Apple subscription or a developer product (which It obviously Isn't), you'd be eligible for a refund as per Apple's policy.
Quote:If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
Even though you DNA'd It and received a replacement, It doesn't change the fact that you've paid for the Item. Apple believes that you only have the replacement In your possession, so It's no different to a direct purchase and claiming a refund thereafter.
RE: apple store wont refund my replacement - s'more - 08-26-2021
(08-26-2021, 06:04 AM)mothered Wrote: What's the Item In question?
If It's not a software download, Apple subscription or a developer product (which It obviously Isn't), you'd be eligible for a refund as per
Quote:If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
Even though you DNA'd It and received a replacement, It doesn't change the fact that you've paid for the Item. Apple believes that you only have the replacement In your possession, so It's no different to a direct purchase and claiming a refund thereafter.
its a macbook. store wouldnt take it because the serial # doesnt match. should i return online
RE: apple store wont refund my replacement - mothered - 08-26-2021
(08-26-2021, 04:24 PM)s'more Wrote: its a macbook. store wouldnt take it because the serial # doesnt match.Doesn't match with what?
You only have the replacement (and Apple Is obviously well aware of It), hence you're purely claiming a refund on that.
RE: apple store wont refund my replacement - dowsnadir - 08-29-2021
May I ask you what is the product you tried to DNA?
RE: apple store wont refund my replacement - mothered - 08-29-2021
(08-29-2021, 03:01 AM)dowsnadir Wrote: May I ask you what is the product you tried to DNA?
(08-26-2021, 04:24 PM)s'more Wrote: its a macbook.
RE: apple store wont refund my replacement - xflameray - 08-29-2021
There's no reason for them to not refund you. From the standpoint of a legit customer, there's no way you would have the SN of the original.
Try reasoning with them, and escalate to a manager if they don't budge.
RE: apple store wont refund my replacement - Roadman - 08-29-2021
You need to explain to them it's a replacement item as the original item did not arrive. This same bs happens with Amazon and I share your frustration. Contact them online.
RE: apple store wont refund my replacement - mothered - 08-29-2021
(08-29-2021, 08:24 AM)xflameray Wrote: There's no reason for them to not refund you.^ Enough said.
(08-29-2021, 08:24 AM)xflameray Wrote: From the standpoint of a legit customer, there's no way you would have the SN of the original.Moreover, the original Item Is not part of the assessment - the OP (seemingly) didn't receive It, hence a replacement was dispatched and that's the Item In question.
I cannot fathom why Apple fails to comprehend and calculate such a simple equation.
RE: apple store wont refund my replacement - zedrox464 - 11-05-2021
Hey, I have a couple questions about your SE. What country are you in? How much was the item you SEd apple to send you a replacement? Did they ask you for a police report? Did a UPS/Fedex agent show up to your house asking you any questions?