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+--- Thread: Warranty for SE'd item? (/Thread-Warranty-for-SE-d-item)
Warranty for SE'd item? - Universal110 - 08-15-2021
Basically some earbuds I se'd from Amazon and they ended up breaking on me.
I was thinking I could email the manufacturer for a replacement and see if they'll give me it because it still shows up as an order on Amazon. If it helps, I opted to get a full refund when I did the se. Has anyone done this before?
RE: Warranty for SE'd item? - mothered - 08-15-2021
Purchase a new pair from Amazon (or the manufacturer), claim they're faulty and return your defective earbuds for a refund.
The only Issue Is If there's a serial number on the earbuds, and "If" they cross-check It against the Invoiced Item, they'll Identify that the original wasn't returned.
RE: Warranty for SE'd item? - kogama - 08-15-2021
(08-15-2021, 03:54 AM)Universal110 Wrote: Basically some earbuds I se'd from Amazon and they ended up breaking on me.
Keep in mind this was 10 years ago but I used to just go to the order placed or return invoice on amazon, google chrome page inspect and edit a few things, print page and save the invoices the way I wanted. No one did any further investigation, in some cases I didn’t even buy anything and would just create bootleg amazon invoices uses chrome editing to claim Samsung pay deals and credits .
You could always edit one and send it to the manufacturer if they ask, I mean it’s not like you SEd it, you bought it off someone selling it and you don’t know how they got it but you don’t need to explain that unless they ask.
Everyone on this forum is an upstanding citizen who keeps falling victim to the sins of the people we bought the products off of, remember, you’ve done nothing wrong and need to proceed with that mentality.
RE: Warranty for SE'd item? - Universal110 - 08-15-2021
UPDATE: I sent the manufacturer an email with an image or the broken earbuds and here's what I got back
Quote:Hello,I was thinking of making some excuse a long the lines of that I'm on vacation/trip and I can't ship it since I'm far away from home. Or I might just ask them to send a replacement for the earbud cable as these type of earbuds have replaceable cables.
Thank you so much for your reaching out to us. We are sorry about your problem. Please feel assured as we will try our best to help you to fix the problem.
To help us process your case, please kindly share with us for your order number as we cannot find your order based on the email you provided.
We may need your help to ship it back to us for quality control team checking and then start processing the warranty based on our policy here.
You can kindly check it here:
Please kindly help to update us with your order number as soon as you can so that we can process your case.
Looking forward to hearing from you soon.
RE: Warranty for SE'd item? - Universal110 - 08-17-2021
Alright I thought I could getaway with just putting this image without the order number cropped out, and the "refund" part edited out BUT they just keep insisting that they need it. Should I just go for it and send them the order number?
![[Image: wpOMxUT.png]](https://i.imgur.com/wpOMxUT.png)
RE: Warranty for SE'd item? - mothered - 08-17-2021
(08-17-2021, 02:36 AM)Universal110 Wrote: Alright I thought I could getaway with just putting this image without the order number cropped out, and the "refund" part edited out BUT they just keep insisting that they need it.An order number Is required to process the claim.
(08-17-2021, 02:36 AM)Universal110 Wrote: Should I just go for it and send them the order number?There's every chance that they'll cross-check It and Identify It's been previously refunded by Amazon.
Further to your post below, what method did you use to obtain the refund?
Quote: I opted to get a full refund when I did the se
RE: Warranty for SE'd item? - Universal110 - 08-17-2021
(08-17-2021, 04:33 AM)mothered Wrote: Further to your post below, what method did you use to obtain the refund?Did the DNA method with amazon
Quote: I opted to get a full refund when I did the se
RE: Warranty for SE'd item? - mothered - 08-17-2021
(08-17-2021, 04:43 AM)Universal110 Wrote: Did the DNA method with amazonWell, you're obviously not supposed to have the Item In your possession.
If you send the manufacturer the real/original order number and they decide to check It against Amazon's records, It will show up as a refunded Item not received by the buyer. I'm not saying they "will" cross-check It, but rather the possibility that they may.
RE: Warranty for SE'd item? - Universal110 - 08-17-2021
Alright so I decided to send the order number because they absolutely needed it and looks like they found out
Quote:Dear Customer,I'm going to say something about how I've been waiting weeks for Amazon to send me the refund and I have tried to contact them and they just won't give me it. I'll also try to go through a live support rep after this and see if they are less stubborn
Thanks for your email and your patience.
We notice the full refund has been issued, the refund will be back to the source payment account of the order, please allow some time for them to process the refund.
Your patience is so much appreciated.
RE: Warranty for SE'd item? - mothered - 08-18-2021
(08-17-2021, 02:47 PM)Universal110 Wrote: Alright so I decided to send the order number because they absolutely needed it and looks like they found out
Quote:Dear Customer,That's precisely what I was referring to by this:
Thanks for your email and your patience.
We notice the full refund has been issued, the refund will be back to the source payment account of the order, please allow some time for them to process the refund.
Your patience is so much appreciated.
(08-17-2021, 05:32 AM)mothered Wrote: If you send the manufacturer the real/original order number and they decide to check It against Amazon's records, It will show up as a refunded Item