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+--- Thread: SE Asus Notebook (/Thread-SE-Asus-Notebook)
SE Asus Notebook - lattenlui - 07-07-2021
Hello,
I noticed that my notebook is still under warranty, so I contacted support and wrote them that it won't start. I had to clean it because some fluid ran out of my notebook (seems to be the battery) and I want to know what to do next. Let's see what comes next from support ;-)
I'll keep you updated!
EDIT #1:
Next step is to fill a form for RMA. They want a proof of purchase (PoP), so I'll tell them we are a big company, and it's difficult to find the invoice at our accounting dept...
RE: SE Asus Notebook - mothered - 07-07-2021
Quote:They want a proof of purchase (PoP)^ That's the least of your concerns.
How do you plan to circumvent the return?
RE: SE Asus Notebook - lattenlui - 07-07-2021
(07-07-2021, 09:55 AM)mothered Wrote: How do you plan to circumvent the return?
I think FTID would be the best. Or should I go with "it was a gift" or "bought it on eBay"?
RE: SE Asus Notebook - mothered - 07-07-2021
(07-07-2021, 10:02 AM)lattenlui Wrote: I think FTID would be the best.I don't support the method, but ultimately It's your call.
What's the value of the notebook?
(07-07-2021, 10:02 AM)lattenlui Wrote: Or should I go with "it was a gift" or "bought it on eBay"?Is this related to avoid sending the POP?
RE: SE Asus Notebook - lattenlui - 07-07-2021
(07-07-2021, 10:36 AM)mothered Wrote: What's the value of the notebook?Value is about 1000 €
(07-07-2021, 10:36 AM)mothered Wrote: Is this related to avoid sending the POP?Yes, to avoid POP
RE: SE Asus Notebook - mothered - 07-07-2021
(07-07-2021, 10:52 AM)lattenlui Wrote: Value is about 1000 €The reason I asked Is that due to Its value, they may only process a refund when they receive the return.
I'm not saying It will be the case, but rather there's a greater chance that It may be the case.
(07-07-2021, 10:52 AM)lattenlui Wrote: Yes, to avoid POPBoth reasons are equally effective.