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Razer SE - Printable Version

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Razer SE - bapexsupreme - 04-04-2021

Hello,

Planning on doing a SE on Razer. My girlfriend recently bought the Razer All Star Bundle from costco that comes with keyboard, mouse, headset, and mouse pad but returned it since family member didn't want it. I managed to take a picture of the box and it had the serial number and comes with 2 year warranty. As of right now I have a S/N and legit receipt. Looked around some threads and seen that they might ask for video of the product. Any thoughts or information I should know before performing this SE? Thanks

RE: Razer SE - mothered - 04-04-2021

Quote:Razer All Star Bundle from costco that comes with keyboard, mouse, headset, and mouse pad

they might ask for video of the product
As per above and as opposed to the bundle, you've mentioned "product" (single entity), so what Item are you planning to SE?

RE: Razer SE - bapexsupreme - 04-05-2021

(04-04-2021, 09:58 AM)mothered Wrote:
Quote:Razer All Star Bundle from costco that comes with keyboard, mouse, headset, and mouse pad

they might ask for video of the product
As per above and as opposed to the bundle, you've mentioned "product" (single entity), so what Item are you planning to SE?

I’m planning on the keyboard. For the keyboard I have the P/No and S/N

RE: Razer SE - mothered - 04-05-2021

(04-05-2021, 02:00 AM)bapexsupreme Wrote: I’m planning on the keyboard. For the keyboard I have the P/No and S/N
Quote:I managed to take a picture of the box and it had the serial number
Did you take note of the serial number of the keyboard Itself?

RE: Razer SE - bapexsupreme - 04-05-2021

(04-05-2021, 04:08 AM)mothered Wrote:
(04-05-2021, 02:00 AM)bapexsupreme Wrote: I’m planning on the keyboard. For the keyboard I have the P/No and S/N
Quote:I managed to take a picture of the box and it had the serial number
Did you take note of the serial number of the keyboard Itself?

Sadly no. My girl returned it real quick before I could of opened it and sealed it again properly. Just happened to get a pic of the outside with all the information

RE: Razer SE - mothered - 04-05-2021

(04-05-2021, 10:10 AM)bapexsupreme Wrote:
(04-05-2021, 04:08 AM)mothered Wrote:
(04-05-2021, 02:00 AM)bapexsupreme Wrote: I’m planning on the keyboard. For the keyboard I have the P/No and S/N
Quote:I managed to take a picture of the box and it had the serial number
Did you take note of the serial number of the keyboard Itself?

Sadly no. My girl returned it real quick before I could of opened it and sealed it again properly. Just happened to get a pic of the outside with all the information
So how do you plan to SE the keyboard Itself under warranty, without having Its serial number on hand?

RE: Razer SE - bapexsupreme - 04-05-2021

(04-05-2021, 10:25 AM)mothered Wrote:
(04-05-2021, 10:10 AM)bapexsupreme Wrote:
(04-05-2021, 04:08 AM)mothered Wrote: Did you take note of the serial number of the keyboard Itself?

Sadly no. My girl returned it real quick before I could of opened it and sealed it again properly. Just happened to get a pic of the outside with all the information
So how do you plan to SE the keyboard Itself under warranty, without having Its serial number on hand?

The box itself has the serial number for each item that’s included . Not sure if I needed a picture of the keyboard it self with the serial on it or just need the serial number?

RE: Razer SE - qEpsilon - 04-05-2021

(04-05-2021, 10:36 AM)bapexsupreme Wrote:
(04-05-2021, 10:25 AM)mothered Wrote:
(04-05-2021, 10:10 AM)bapexsupreme Wrote: Sadly no. My girl returned it real quick before I could of opened it and sealed it again properly. Just happened to get a pic of the outside with all the information
So how do you plan to SE the keyboard Itself under warranty, without having Its serial number on hand?

The box itself has the serial number for each item that’s included . Not sure if I needed a picture of the keyboard it self with the serial on it or just need the serial number?

as long as you have the serial number for the keyboard, it should be fine. If they ask for pics just send corrupted images/vids or do something else to get them.

RE: Razer SE - mothered - 04-05-2021

(04-05-2021, 10:36 AM)bapexsupreme Wrote: The box itself has the serial number for each item that’s included .
In that case, you're good to go with the serial number method.

(04-05-2021, 10:36 AM)bapexsupreme Wrote: Not sure if I needed a picture of the keyboard it self with the serial on it or just need the serial number?
Begin with the serial and see what they request thereafter.

RE: Razer SE - bapexsupreme - 04-06-2021

(04-05-2021, 09:01 PM)mothered Wrote:
(04-05-2021, 10:36 AM)bapexsupreme Wrote: The box itself has the serial number for each item that’s included .
In that case, you're good to go with the serial number method.

(04-05-2021, 10:36 AM)bapexsupreme Wrote: Not sure if I needed a picture of the keyboard it self with the serial on it or just need the serial number?
Begin with the serial and see what they request thereafter.

Got it will keep this thread updated. Will start on it tomorrow. What would be a good excuse why I need to get a replacement for my keyboard? Lights not working? Some of the keys aren’t working? Never done a serial SE before and would like to gain more experience and knowledge.