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+--- Thread: Footlocker help (/Thread-Footlocker-help)
Footlocker help - lilacula - 02-11-2021
I ordered two tracksuits from footlocker they delayed the delivery for my packages and didnt give me a tracking number for my packages i recieved the packages i dont know if any pictures were taken. They were delivered by DHL i then messaged footlocker and asked how long my packages would be delayed for and then the rep said that i could cancelled my order. I messaged another rep to cancel my order and they said my package was delivered a week ago and sent me the tracksing number i checked the tracking but there was no pictures of me with the package on the tracking website. Im wondering if i can still refund it and the best way to do so
RE: Footlocker help - docvd - 02-11-2021
(02-11-2021, 05:29 PM)lilacula Wrote: I ordered two tracksuits from footlocker they delayed the delivery for my packages and didnt give me a tracking number for my packages i recieved the packages i dont know if any pictures were taken. They were delivered by DHL i then messaged footlocker and asked how long my packages would be delayed for and then the rep said that i could cancelled my order. I messaged another rep to cancel my order and they said my package was delivered a week ago and sent me the tracksing number i checked the tracking but there was no pictures of me with the package on the tracking website. Im wondering if i can still refund it and the best way to do so
Sounds like you could try to DNA it. Did you sign anything?
RE: Footlocker help - Brendaddy - 02-11-2021
Thats odd I would definitely try again FootLocker covers lost packages try talking to a new rep.
RE: Footlocker help - docvd - 02-11-2021
If you didnt sign anything and the delivery man didnt took pictures, just say it never arrived. The tracking number is no proof that you personaly received it.
RE: Footlocker help - lilacula - 02-11-2021
Just to confirm I Didnt sign anything
RE: Footlocker help - docvd - 02-11-2021
(02-11-2021, 08:30 PM)lilacula Wrote: Just to confirm I Didnt sign anything
Then just call them again and claim, that it didnt arrive. They will probably open an investigation but i think you have good chances to succeed.
RE: Footlocker help - mothered - 02-12-2021
Quote: i checked the tracking but there was no pictures of me with the package on the tracking websiteThat's not a representation of their Internal records. Photos can be stored In their database without disclosing It publicly on their site.
That aside, as mentioned above, DNA It.