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Microsoft SE Help - Printable Version

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Microsoft SE Help - sch1zo - 11-10-2020

Hello, I am currently doing a Microsoft SE and I changed the label so that it is sent to the neighbor and is lost. That is exactly what happened but it has been two months. I keep getting the same email about being patient and I think it's a bluff. I contacted on live chat and they basically just said contact UPS. I am not sure how to proceed.

Please can you guys give me your opinion on what to do?

RE: Microsoft SE Help - mothered - 11-10-2020

Quote: I keep getting the same email about being patient
What was their exact response?

Verbatim, word-for-word.

RE: Microsoft SE Help - sch1zo - 11-10-2020

(11-10-2020, 08:50 AM)mothered Wrote:
Quote: I keep getting the same email about being patient
What was their exact response?

Verbatim, word-for-word.

Good day! I hope this email finds you well.

Thank you for sending us an email concerning your Surface device and our apologies for the delay however we are still working on the with the escalation and we will get back to you once we have an update on this. Your patience is greatly appreciated.

Should you need further assistance, feel free to reply to this email at your most convenient time and we would be happy to help.

To request a chat or call please visit:******************
Or contact our Hotline:*************** and select “Surface” then "Home" as type of user on the IVR prompt.


Thank you for choosing Microsoft Surface. Have a great day!


Best Regards,

Microsoft Surface Support

RE: Microsoft SE Help - mothered - 11-11-2020

(11-10-2020, 10:09 PM)sch1zo Wrote: however we are still working on the with the escalation and we will get back to you once we have an update on this.
Keep contacting them about this, and point out the fact that It should not take anywhere close to two months to resolve a claim.

Also express your disappointment In a firm, yet polite manner, that you've been patiently waiting to no avail and would like the matter dealt with Immediately.

RE: Microsoft SE Help - sch1zo - 11-12-2020

(11-11-2020, 03:02 AM)mothered Wrote:
(11-10-2020, 10:09 PM)sch1zo Wrote: however we are still working on the with the escalation and we will get back to you once we have an update on this.
Keep contacting them about this, and point out the fact that It should not take anywhere close to two months to resolve a claim.

Also express your disappointment In a firm, yet polite manner, that you've been patiently waiting to no avail and would like the matter dealt with Immediately.

Thanks I will do just that, I am arranging a call for Monday I'll let you know what happens

RE: Microsoft SE Help - mothered - 11-13-2020

(11-12-2020, 07:23 PM)sch1zo Wrote:
(11-11-2020, 03:02 AM)mothered Wrote:
(11-10-2020, 10:09 PM)sch1zo Wrote: however we are still working on the with the escalation and we will get back to you once we have an update on this.
Keep contacting them about this, and point out the fact that It should not take anywhere close to two months to resolve a claim.

Also express your disappointment In a firm, yet polite manner, that you've been patiently waiting to no avail and would like the matter dealt with Immediately.

Thanks I will do just that, I am arranging a call for Monday I'll let you know what happens
You're welcome, good luck with It.