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pls delete - MakeItUpDude - 11-02-2020
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RE: Amzon.de Wrong Item in Box SE - db8803 - 11-02-2020
(11-02-2020, 05:34 PM)MakeItUpDude Wrote: Today I got another e-mail from Amazon.des investigation team today mocking me for telling them about different amounts of books in the package and saying that the weight still doesn't adds up, arguing that I should have looked closer, since I said that I was in a hurry when checking the package in the afternoon. They also asked me to fill out an "eidesstaatliche Versicherung" basically a legal insurance that I am telling the truth.
I am getting kinda worried. How should I proceed? Is the 150g weight difference too large? Any recommendations? Should I be worried?
Could you please paste here the email you got from them? Because it's really not in their style to write such emails.
. - MakeItUpDude - 11-02-2020
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RE: Amzon.de Wrong Item in Box SE - mothered - 11-03-2020
Quote: Is the 150g weight difference too large?It certainly Is and will register a weight on consignment, hence the Issues you're currently experiencing.
Quote:I followed @mothered s guide closely.I wouldn't have recommended such a weight In my guide.
. - MakeItUpDude - 11-03-2020
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RE: Amzon.de Wrong Item in Box SE - mothered - 11-03-2020
(11-03-2020, 03:50 AM)MakeItUpDude Wrote: I havent told them which books I received only the amount of books I received. If I manage to get the weight within 80g to the original box weight, will I be fine?As per your post below, aren't they already aware of the variance In weight?
Quote:Today I got another e-mail from Amazon.des investigation team today mocking me for telling them about different amounts of books in the package and saying that the weight still doesn't adds up
(11-03-2020, 03:50 AM)MakeItUpDude Wrote: If I really stress it will the 150g difference still be too much?If the company Investigates the matter, It most certainly Is.
(11-03-2020, 03:50 AM)MakeItUpDude Wrote: Can't it be blamed on in accuracies in the weighting process?Mechanical/digital weighing facilities don't lie, humans do.
. - MakeItUpDude - 11-03-2020
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RE: Amzon.de Wrong Item in Box SE - mothered - 11-03-2020
I reiterate, what does the following relate to, namely "the weight?".
Quote:Today I got another e-mail from Amazon.des ............ and saying that the weight still doesn't adds up
. - MakeItUpDude - 11-03-2020
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RE: Amzon.de Wrong Item in Box SE - mothered - 11-03-2020
(11-03-2020, 05:17 AM)MakeItUpDude Wrote: I understand but they still wait for my answer about which books I received. They don't know which articles are supposedly inside the package. They are making assumptions based on me changing my story concerning the amount of books in the package.Understood, but In very simple terms, what do they mean by this?
Quote:saying that the weight still doesn't adds up
That Is, what "weight" are they referring to? If they have no Idea about the type of books you (supposedly) received as the wrong Item, why did they comment on the weight?