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Logitech SE - MIKEHONCHO - 09-30-2020

About 25 days ago I purchased the Logitech G Pro Wireless off Newegg Canada. Today my claim got resolved and I am getting my refund after doing the DNA method. On my Logitech account, I registered the mouse and submitted the Newegg receipt. I contacted Logitech about 2 weeks ago to try to get a replacement since I have both the SN and invoice of the mouse, but since I'm stupid I didn't realize that I was still within Newegg's 30-day return policy, and that's what Logitech support told me. I replied to the email by saying I tested positive for COVID and I need to self isolate for 2 weeks to try and buy some time and get past the 30-day return policy from Newegg, so I can try to get a replacement from Logitech. So my question is. Do you guys think this will work or should I re-attempt this after by creating another support ticket to Logitech?

RE: Logitech SE - mothered - 09-30-2020

Quote:Today my claim got resolved and I am getting my refund after doing the DNA method
Quote:Do you guys think this will work or should I re-attempt this after by creating another support ticket to Logitech?
I'm not quite following the events.

Wasn't your claim approved?

RE: Logitech SE - MIKEHONCHO - 09-30-2020

(09-30-2020, 04:24 PM)mothered Wrote:
Quote:Today my claim got resolved and I am getting my refund after doing the DNA method
Quote:Do you guys think this will work or should I re-attempt this after by creating another support ticket to Logitech?
I'm not quite following the events.

Wasn't your claim approved?
Sorry if I didn't explain it properly. When I contacted Newegg the support agent submitted a claim. This is when I did the DNA method, that is the claim that I am talking about. Now I am trying to get SE Logitech for another mouse and they wanted a picture with the SN and ticket number and invoice.

RE: Logitech SE - mothered - 10-01-2020

(09-30-2020, 06:19 PM)MIKEHONCHO Wrote: Now I am trying to get SE Logitech for another mouse and they wanted a picture with the SN and ticket number and invoice.
Although Logitech have tightened their claims management process, you can still use the corrupted file method.

RE: Logitech SE - MIKEHONCHO - 10-01-2020

(10-01-2020, 03:45 AM)mothered Wrote:
(09-30-2020, 06:19 PM)MIKEHONCHO Wrote: Now I am trying to get SE Logitech for another mouse and they wanted a picture with the SN and ticket number and invoice.
Although Logitech have tightened their claims management process, you can still use the corrupted file method.
I have sent them the picture of the sn and ticket number my only concern is that when they went to verify the invoice with Newegg they realized that the mouse was still withing Newegg's 30 day return policy. That is what Logitech support told me, so I am guessing that they want me to return the mouse to Newegg which I can't because I already DNA'd it and got my money back rather than sending me replacement themselves.

RE: Logitech SE - mothered - 10-01-2020

(10-01-2020, 01:35 PM)MIKEHONCHO Wrote: so I am guessing that they want me to return the mouse to Newegg
Is this what they've asked of you?

RE: Logitech SE - MIKEHONCHO - 10-01-2020

(10-01-2020, 04:43 PM)mothered Wrote:
(10-01-2020, 01:35 PM)MIKEHONCHO Wrote: so I am guessing that they want me to return the mouse to Newegg
Is this what they've asked of you?
this is what they told me.  Removed- mothered.

RE: Logitech SE - mothered - 10-02-2020

(10-01-2020, 08:10 PM)MIKEHONCHO Wrote: this is what they told me.  Removed- mothered.
The link that you provided had your name In the Image, so I've removed It.

The mouse Is only 80 grams, so It's light enough to box. You can contact Newegg and If they request the return, box them.

RE: Logitech SE - MIKEHONCHO - 10-02-2020

(10-02-2020, 04:05 AM)mothered Wrote:
(10-01-2020, 08:10 PM)MIKEHONCHO Wrote: this is what they told me.  Removed- mothered.
The link that you provided had your name In the Image, so I've removed It.

The mouse Is only 80 grams, so It's light enough to box. You can contact Newegg and If they request the return, box them.
is it possible even when I already DNA'd it also someone from UPS showed asking me to sign something. Signed it then a day later got my refund.

RE: Logitech SE - mothered - 10-02-2020

(10-02-2020, 12:57 PM)MIKEHONCHO Wrote: is it possible even when I already DNA'd it
You'll be using a different method altogether, so allow a sufficient gap by responding towards the last day of their return policy.

(10-02-2020, 12:57 PM)MIKEHONCHO Wrote: also someone from UPS showed asking me to sign something. Signed it then a day later got my refund.
What exactly did you sign?