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+--- Thread: Problemi with wrong item drone (/Thread-Problemi-with-wrong-item-drone)
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Problemi with wrong item drone - Brunto - 08-12-2020
hello everyone I am writing to you for a rather unusual fact with amazon refund. I state that I had never repaid with this account but I already had experience. i am refunding a mavic drone with the wrong item method .. so a friend ordered a pack of sheets. as soon as I contact the assistance they ask me for the photo of the label and immediately say that they will check with the courier. I had made a refund of the drone to a friend some time ago and everything was running well. now I'm afraid the refund will fail. note that the label of the sheets weighs 2 kg and that of the drone 2.4 but I weighed the items and they both weigh 1.8 kg. I hope that the Courier gives them the value of 1.8 kg and not 2.4 kg.
RE: Problemi with wrong item drone - Fastera - 08-12-2020
It sounds as if Amazon wants to do a courier investigation.
The courier will state the overall weight of the package including shipping box and packing material. If the weight difference is 400 grams it will likely raise some flags.
RE: Problemi with wrong item drone - mothered - 08-12-2020
Quote:but I weighed the items and they both weigh 1.8 kg
Quote:note that the label of the sheets weighs 2 kg and that of the drone 2.4^ Did you check the "Item" (net) weight, and not the shipping (gross) weight on both Items?
RE: Problemi with wrong item drone - Brunto - 08-12-2020
(08-12-2020, 04:54 PM)mothered Wrote:Quote:but I weighed the items and they both weigh 1.8 kgQuote:note that the label of the sheets weighs 2 kg and that of the drone 2.4^ Did you check the "Item" (net) weight, and not the shipping (gross) weight on both Items?
the net weight was 1.8 kg on both but the Courier indicated 1.8 and 2.4 kg
can i still make the return if it is not successful?
RE: Problemi with wrong item drone - mothered - 08-13-2020
(08-12-2020, 08:48 PM)Brunto Wrote: the net weight was 1.8 kg on both but the Courier indicated 1.8 and 2.4 kgExactly where are both weights documented by the carrier?
RE: Problemi with wrong item drone - Brunto - 08-13-2020
What do You mean????????????????????
RE: Problemi with wrong item drone - mothered - 08-13-2020
(08-13-2020, 10:06 AM)Brunto Wrote: What do You mean????????????????????A single question mark gets your point across.
As per below, "where" are both details documented?
(08-12-2020, 08:48 PM)Brunto Wrote: but the Courier indicated 1.8 and 2.4 kg
The Item either weighs 1.8 Kg or 2.4 kg- evidently, It cannot be both.
RE: Problemi with wrong item drone - Brunto - 08-13-2020
1.8 kg the actual weight indicated by amazon but the courier registered 2.4 kg. I put a lot of question marks because it takes at least 25 characters.
the strange thing is that they didn't ask me for the label, as the wrong article method indicates
RE: Problemi with wrong item drone - Fastera - 08-13-2020
(08-13-2020, 12:59 PM)Brunto Wrote: 1.8 kg the actual weight indicated by amazon but the courier registered 2.4 kg.
It would seem the weight of the item is 1.8 kg but the weight of the parcel is 2.4 kg.
What was the shipping weight of the sheets?
RE: Problemi with wrong item drone - Brunto - 08-13-2020
The weight of Sweets is 1.8 net and 2.0 with the courier