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SE'd Garmin Fenix 5X Sapphire - Printable Version

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+--- Thread: SE'd Garmin Fenix 5X Sapphire (/Thread-SE-d-Garmin-Fenix-5X-Sapphire)

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SE'd Garmin Fenix 5X Sapphire - bag02craso - 03-24-2020

Hi,

So Ive just been through the easiest SE so far.
I contacted Garmin through live chat, sent them my serial on the watch i currently already own. They asked me to do a few troubleshooting steps, which "unfortunately" did not work. They then wanted me to use a prepaid shippinglabel from their side to send it in to their central. I just sent a box with nothing but air. A few days later i got an email confirming they had received My watch. Less than 48 hours later they sent a confirmation that a new watch has been sent as a replacement. Easy as that, nothing more than 10 minutes total spent on this.
Needless to say, they state that if they cant fix the watch within 48 hours of Receiving it they will replace it. But apparently they didnt even check what the box contained.
Now i just sold it for 435$. Easy.
Ask med anything if you are curious.

Currently celebrating yet another succesful SE! Cool

-bag02craso

RE: SE'd Garmin Fenix 5X Sapphire - mothered - 03-24-2020

Quote:I just sent a box with nothing but air.

A few days later i got an email confirming they had received My watch

Less than 48 hours later they sent a confirmation that a new watch has been sent as a replacement.
Evidently, they did not check the return and probably decided to write off the Item as a tax deduction.

Quote:sent them my serial on the watch i currently already own
As a matter of Interest, what does your watch weigh?

RE: SE'd Garmin Fenix 5X Sapphire - Parliament - 03-24-2020

That's a crazy finesse. What's your plan if they say there was nothing in the box and even bill? if you didn't go full opsec with a drop

RE: SE'd Garmin Fenix 5X Sapphire - bag02craso - 03-24-2020

(03-24-2020, 09:36 AM)mothered Wrote:
Quote:I just sent a box with nothing but air.

A few days later i got an email confirming they had received My watch

Less than 48 hours later they sent a confirmation that a new watch has been sent as a replacement.
Evidently, they did not check the return and probably decided to write off the Item as a tax deduction.

Quote:sent them my serial on the watch i currently already own
As a matter of Interest, what does your watch weigh?
Around 150g with the wristband as well.
(03-24-2020, 09:36 AM)Parliament Wrote: That's a crazy finesse.  What's your plan if they say there was nothing in the box and even bill? if you didn't go full opsec with a drop
I assume they wont bill me. They directly confirmed that they had my watch received and had it in hand.

RE: SE'd Garmin Fenix 5X Sapphire - mothered - 03-24-2020

(03-24-2020, 10:41 AM)bag02craso Wrote: Around 150g with the wristband as well.
Depending on the carrier, It probably would've registered a minimal weight during transit, therefore no suspicion was raised with the consignment when received by Garmin. I'm still at a loss as to why they didn't check the return.

Well done with the SE.

RE: SE'd Garmin Fenix 5X Sapphire - Johnngnky - 03-24-2020

Excuse my ignorance, but surely the package they received will have nothing in it, and it wouldn't be particularly hard for them do feel the lack of the "bump" they expect?

RE: SE'd Garmin Fenix 5X Sapphire - mothered - 03-24-2020

(03-24-2020, 02:01 PM)Johnngnky Wrote: Excuse my ignorance, but surely the package they received will have nothing in it, and it wouldn't be particularly hard for them do feel the lack of the "bump" they expect?

Agree, hence:
(03-24-2020, 11:21 AM)mothered Wrote: I'm still at a loss as to why they didn't check the return.

I don't know how they Issued a replacement without receiving the defective Item.

RE: SE'd Garmin Fenix 5X Sapphire - C8Stingray - 03-24-2020

Most likely like other automated systems authorizing a return once the label is scanned in by the carrier. A computer realized that your package arrived so they automatically sent out the new one. Hilarious! Great SE.

RE: SE'd Garmin Fenix 5X Sapphire - mothered - 03-25-2020

(03-24-2020, 06:01 PM)C8Stingray Wrote: Most likely like other automated systems authorizing a return once the label is scanned in by the carrier. A computer realized that your package arrived so they automatically sent out the new one. Hilarious! Great SE.

Pretty poor process from a company's standpoint, but great for the SE'er.

At my work, all packages that're scanned by DHL and FedEx on receipt of delivery, are then Immediately checked by the warehouse to make sure the goods are enclosed. The Item(s) are then placed back In Inventory and a refund/replacement Is Issued thereafter.

RE: SE'd Garmin Fenix 5X Sapphire - w0rsti - 03-26-2020

Congratz on the SE, enjoy the "free" money Biggrin
Lets just hope they dont further investigate!